I just got a new Orange phone.
I registered my credit card, and then tried to top up on my handset. It kept declining my card, even though there's money left on it.
I tried online, and it went through and showed as successful.
If I phone 453 it says my balance is £10.01.
On the online balance, however it shows as £0.01.
I can send text messages, but these don't seem to be coming from my balance!
Also, If I request the text about what I need to top up to get free texts, it says I've topped up £0.
Anyone have any idea what's going on?
I've been an O2 customer for nearly 10 years (since they were BT Cellnet), and have now moved to Orange - I hope this isn't what I can expect!
I registered my credit card, and then tried to top up on my handset. It kept declining my card, even though there's money left on it.
I tried online, and it went through and showed as successful.
If I phone 453 it says my balance is £10.01.
On the online balance, however it shows as £0.01.
I can send text messages, but these don't seem to be coming from my balance!
Also, If I request the text about what I need to top up to get free texts, it says I've topped up £0.
Anyone have any idea what's going on?
I've been an O2 customer for nearly 10 years (since they were BT Cellnet), and have now moved to Orange - I hope this isn't what I can expect!