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Orange top ups
Richard John
13-04-2007
I just got a new Orange phone.

I registered my credit card, and then tried to top up on my handset. It kept declining my card, even though there's money left on it.
I tried online, and it went through and showed as successful.

If I phone 453 it says my balance is £10.01.

On the online balance, however it shows as £0.01.

I can send text messages, but these don't seem to be coming from my balance!

Also, If I request the text about what I need to top up to get free texts, it says I've topped up £0.

Anyone have any idea what's going on?

I've been an O2 customer for nearly 10 years (since they were BT Cellnet), and have now moved to Orange - I hope this isn't what I can expect!
eddie2004
13-04-2007
Probably there systems playing catch up, don't worry to much it'll get sorted. Orange are a good network, i had no problems in the 5 year i was with them.
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