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Cricklewood/Staples Corner |
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#1 |
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Forum Member
Join Date: Sep 2004
Posts: 167
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Cricklewood/Staples Corner
Down since yesterday.
Bit of a joke. "We are experiencing technical difficulties. Please ring Customer Services" Customer Services is closed of course. Freeserve dial-up still works. Sigh. |
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#2 |
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Forum Member
Join Date: Mar 2005
Posts: 87
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I suffered with this too. Customer service are hopeless.
first call (8pm saturday night): The engineers are working on it now, should be fixed in three hours. If it's not, give us a ring in the morning. - Great faith in your engineers Tiscali! Second call (10am Sunday morning): There's a problem with two exchanges. They don't know what's wrong. They're fixing it now. Should be fixed soon. It still wasn't fixed this morning. Over 24 hours without internet or TV. What exactly do they expect people to do? I'll tell you what they will do - leave, and without much hesitation. The least they could do is be honest with people when they call up (at their own cost) to see what's wrong. |
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#3 |
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Forum Member
Join Date: Sep 2004
Posts: 167
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Back on this evening. Eastenders broadcasting with sound but just a "Radio" logo screen.
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#4 |
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Forum Member
Join Date: Sep 2004
Posts: 167
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No programme info or VOD since yesterday.
Got some money off for last weekends lack of service. |
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#5 |
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Forum Member
Join Date: Nov 2002
Posts: 5,939
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Do BT BB have these issues too ?
Last night I was considering moving, only because past 10pm I couldnt call them. No support So is BT video on demand a good alternative ? |
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#6 |
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Forum Member
Join Date: May 2005
Location: surrey
Posts: 296
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Quote:
Originally Posted by Polly_Perkins
Do BT BB have these issues too ?
Last night I was considering moving, only because past 10pm I couldnt call them. No support So is BT video on demand a good alternative ? |
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#7 |
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Forum Member
Join Date: Sep 2004
Posts: 167
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Still no programme info or VOD after 3 days.
They are upgrading I was told. |
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#8 |
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Forum Member
Join Date: Aug 2004
Posts: 550
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Freeview is not free - it is paid for by the consortium owners, parts of which is your license fee.
The fact is that Freeview is a single direction radio broadcast - there are no large area networks to worry about and engineers can't make changes to your connection so it will be more reliable - but it doesn't provide VOD, a decent selection of pay TV, Broadband, Phone calls etc. Horses for courses - Freeview and HC are different beasts. |
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