Well I sent an email this morning demanding my money, got a phone call this afternoon while I was driving out with the family, so I had to stop.
Woman said we are phoning you after the email you sent us, is it right you are waiting for a refund, I said yes, she said I will put you through to billing department.
Well Yee ha I never would of thought of that apart from the five six times I called in the past 6 weeks, G.
Anyway person answered said how can I help, so I had to explain everything again, he said I will have to contact account and they will have to calculate how much we owe you. I said they have done that it has been 2 months now, it is quite obvious, every month for a year I have spent £2 on data charges, in Feb it was £50 so therefore you owe me £48.
What I want to know is why it has taken 6 phone calls and 2 months to sort this out and still they are re calculating it.
He said I will give you a call back next week, I said three other people have said they will call me back and I am still waiting.
This is ridiculous.
Why Orange WHY???????
Woman said we are phoning you after the email you sent us, is it right you are waiting for a refund, I said yes, she said I will put you through to billing department.
Well Yee ha I never would of thought of that apart from the five six times I called in the past 6 weeks, G.
Anyway person answered said how can I help, so I had to explain everything again, he said I will have to contact account and they will have to calculate how much we owe you. I said they have done that it has been 2 months now, it is quite obvious, every month for a year I have spent £2 on data charges, in Feb it was £50 so therefore you owe me £48.
What I want to know is why it has taken 6 phone calls and 2 months to sort this out and still they are re calculating it.
He said I will give you a call back next week, I said three other people have said they will call me back and I am still waiting.
This is ridiculous.
Why Orange WHY???????



