[Pres.F]

Quote:

Originally Posted by Ju411

I so wish I did that when I set foot into the shop that day...aargh!

Thanks for your help so far though!...DSers have never let me down...regardless of what I started a thread on..DS is just fab

It's a pressure salesmans worst nightmare - letting the customer think about it.

[Ju411]

And another update...


went into the branch today...it turns out the Headoffice who dealt with me last time I was in the branch to cancel) had (I quote) forgotten to email Orange the RA what ever code hence Orange wasn't in the knowledge of this being a disconnected account (as stated handwritten on my contract thanks to the guy in the branch..a thicko though!).
The admin person in the branch was ordered to email various people in the headoffice to make sure that Orange would be contacted with said code...upon me asking for a copy of that email I was told that this kind of office based stuff couldn@t be handed to sustomers. But I'd be guaranteed a call in a few days as acknowlegdment of the cancellation.

I don't know what to make of that...far too suspicious. If by Monday I haven't heard anything of them I'm going to probably throw a tantrum right in that branch...

[[]tter\/\/ard]

Quote:

Originally Posted by Ju411

And another update...


went into the branch today...it turns out the Headoffice who dealt with me last time I was in the branch to cancel) had (I quote) forgotten to email Orange the RA what ever code hence Orange wasn't in the knowledge of this being a disconnected account (as stated handwritten on my contract thanks to the guy in the branch..a thicko though!).
The admin person in the branch was ordered to email various people in the headoffice to make sure that Orange would be contacted with said code...upon me asking for a copy of that email I was told that this kind of office based stuff couldn@t be handed to sustomers. But I'd be guaranteed a call in a few days as acknowlegdment of the cancellation.

I don't know what to make of that...far too suspicious. If by Monday I haven't heard anything of them I'm going to probably throw a tantrum right in that branch...

So you left the shop again without proof that it has been cancelled? You should have demanded a written correspondence from the manager, at least.

[Dr. Robotnik]

Ju411,
Mate, I had the exact same problems you are having at the moment. P4U are the biggest con artists around.

I went in to get a contract on T-Mobile and the girl who served basically lied (didn't know this at the time) and said I couldn't get the phone I wanted for free on T-Mobile and somehow convinced me to get an Orange contract. I got home and decided I actually didn't want Orange anymore cos I found out if I ordered from T-Mobile direct I could get actually get the phone I wanted for free. Went into P4U to cancel and they kept me there for like 3 hours trying to convince me to stay, and eventually did some dodgy deal thing where I would pay less for the contract, so I was a lil satisfied with that (stupid I know but the pressure was too much) and left.

Later I returned and said I definitely wanted to cancel and didn't want to speak to anyone from head office (a sly tactic of theirs when you say you want to cancel).

Anyway, when they eventually took the phone off me, I was happy and left with the refund receipt thinking 'never again'.

But the contract was NOT cancelled and after weeks of constantly phoning Orange and P4U customer services I eventually wrote a LONG letter to P4U customer services, and a couple weeks after that it was cancelled and I got a bill from Orange confirming it.

So my advice to you is write a letter and be as firm and include the names of all the incompetent fools you have dealt with in the store.

[Ju411]

Quote:

Originally Posted by []tter\/\/ard

So you left the shop again without proof that it has been cancelled? You should have demanded a written correspondence from the manager, at least.

I tried to get something of them...but to no avail...reading joeistheone's post doesn't make me feel any bettereither
P4U...never again!!!

I'll keep you updated!!

HQ was supposed to phone me back with the offer of an upgrade and never did. Three phoned me and gave me an excellent deal with the option of upgrading in 9 months. Took it - can't wait to see if P4U try to call me again. Does anyone know if they use the multi-call system? I got a few silent calls after the first one.
I thought they might have eased off the hard sell because they have reduced the targets staff have to achieve. Obviously not.

[asyousay]

I am having nightmeres with P4U. Had my phone for 7 months. Phone has worked for about 2 of them months. Finally they offer me a new phone. and after waiting 6 weeks for new phone today i get new phone only its not a SE k800i lol its a LG white phone. So got to go though this all again.


LoL think we should all start an I hate P4U forum.

[Steven L Hunter]

I'm glad i never went through them your always best to go direct to the network then there's no problems at all!

[airprox]

I remember some time ago looking for a Pay as you go phone/network that would allow be to browse the net... the pompous ass at P4U laughed at me and said there was no such animal and I'd have to have a contract. I thanked him for his time and walked the 100 yards to Vodafone shop and got exactly what I was after!

I will never give them my money... ever!

Cheers
Alun

[Ju411]

Quote:

Originally Posted by joeistheone

Ju411,
Mate, I had the exact same problems you are having at the moment. P4U are the biggest con artists around.

I went in to get a contract on T-Mobile and the girl who served basically lied (didn't know this at the time) and said I couldn't get the phone I wanted for free on T-Mobile and somehow convinced me to get an Orange contract. I got home and decided I actually didn't want Orange anymore cos I found out if I ordered from T-Mobile direct I could get actually get the phone I wanted for free. Went into P4U to cancel and they kept me there for like 3 hours trying to convince me to stay, and eventually did some dodgy deal thing where I would pay less for the contract, so I was a lil satisfied with that (stupid I know but the pressure was too much) and left.

Later I returned and said I definitely wanted to cancel and didn't want to speak to anyone from head office (a sly tactic of theirs when you say you want to cancel).

Anyway, when they eventually took the phone off me, I was happy and left with the refund receipt thinking 'never again'.

But the contract was NOT cancelled and after weeks of constantly phoning Orange and P4U customer services I eventually wrote a LONG letter to P4U customer services, and a couple weeks after that it was cancelled and I got a bill from Orange confirming it.

So my advice to you is write a letter and be as firm and include the names of all the incompetent fools you have dealt with in the store.

Hi joeistheone,

obviously nobody has contacted me so far from this company of incompetence...any chance you could send me a copy (with no personal details of course) of the letter that got you successfully sorted...These people just take the piss..it's an absolute shambles! Never encountered so much incompetence!!!

[Dr. Robotnik]

Hey, sorry I don't have a copy of the letter anymore, must've deleted it. All you need to do really is just explain all the problems you've been having in the letter from how it all started. Also when you next call the customer service team, ask for an address you can send a letter to, they will probably tell you it is the same place and won't make any difference but insist anyway, cos the written department is different from the phone department, and when you write letters a specific person deals with your complaint instead of being passed from person to person when you call the customer service line.

Hope that helps, don't worry it will all be resolved, just keep the receipt that you got when you cancelled it, because if I hadn't I would've been screwed!

Hope it all gets resolved soon.

[Ju411]

Quote:

Originally Posted by joeistheone

Hey, sorry I don't have a copy of the letter anymore, must've deleted it. All you need to do really is just explain all the problems you've been having in the letter from how it all started. Also when you next call the customer service team, ask for an address you can send a letter to, they will probably tell you it is the same place and won't make any difference but insist anyway, cos the written department is different from the phone department, and when you write letters a specific person deals with your complaint instead of being passed from person to person when you call the customer service line.

Hope that helps, don't worry it will all be resolved, just keep the receipt that you got when you cancelled it, because if I hadn't I would've been screwed!

Hope it all gets resolved soon.

Thanks joistheone.

I went in again today after having found out that the Orange account is still live...
These people are just a bunch of incompetent w**kers!
They just told me the whole sh*t from last time again, apparently everything that the member of staff did had to be re-done (ie email head office). The person I spoke to today was a different one than on the two previous occasions, he wasn't impressed with me and accused me of threatening behaviour.I only tried to be assertive, but he didn't like me calling his staff incompetent (which I still believe they are, but obviously he claimed they had done everythig on their behalf and the problem would be that Orange just have not received any of the emails from Phones4You.)...The whole company just doesn't seem to have a clue as to what is going on where...a clear sign of incompetence to me. Leaving the customer, me that is, in the limbo.
Yet again I was reassured that the issue would be dealt with, I was shown the email that was sent and I have some signed piece of paper saying that I have enquired numerous times about this disconnection (but not on letterheaded paper as they apparently don't have such thing..would you believe it!).
So I have been asked to contact them again in a few days time to find out if this time the disconnection has taken place.
Understandably I'm not impressed and will give them a maximum of three further days to resolve this issue. If no result has been achieved by then I will be lwriting an adequate complaints letter. I'm really fed up with that company!

[Dr. Robotnik]

Yeah I visited the store twice as well, and they insisted both times that it had been cancelled and sent me on my way.

I still say, that you should write the letter now, don't bother waiting 3 further days. Write the letter explaining all the shit you have been put through and how you are not happy and don't expect this sort of thing from a 'reputable' company, and make it clear that you expect the account to be cancelled immediately.

The problem with P4U is that they used extremely high pressure sales tactics, like when you go in to cancel they give you cashback deals and whatnot to try to convince you to stay, and keep you there for ages till you eventually are so fed up, you cave in. If I knew enough people this had happened to I would complain to Watchdog or something.