Hi There,
Don't you just hate mobile phone retailers!
I was stupid enough to send my aunt in to Phones 4 U to purchase a top up voucher for me. I was visiting another store and said I would catch up with her five minutes or so later. This is what happened...
Upon finding my aunt in Phones 4 U, I found her deeply engaged in a conversation with a salesman behind a desk with a new mobile phone on the table. I asked what was going on? My aunt replied "This man is telling me about a free mobile phone I can have if I subscribe to a contract"
I couldn't quite beleive that my 63 year old aunt was on the verge of signing paperwork for a new mobile phone contract when all I asked her to do was to get a top up voucher.
When we returned home I asked her what had happened when she went into the shop.
1. She asked for a £10 top up voucher and was asked, What network are you on? How many texts do you send per month? And what time of the day she mainly uses the phone? She replied, I do not have a mobile phone, the voucher is for my son.
2. The salesman then went on and spoke in depth of the benefits of having a mobile phone. He then sat her down and showed her a mobile phone that she could have free of charge, all she had to do was sign the relevant paperwork, provide ID and that would be that.
3. The mobile phone contract in question was costing £35 per month for 18 months. The network and tariff details I am unsure of.
Could those of you reading this post please reply to the following issues I have:
Has this ever happened to you or one of your relatives?
Is it Phones 4 U policy to whitewash pay as you go customers into contracts whilst attempting to purchase credit?
I think this is an absolute disgrace and I will be writing a full letter of complaint to their head office. My aunt was subject to nothing more than bully boy tactics from a salesman desperate to hit target. If it were not for my intervention, my aunt could have signed for a contract costing her over £600 per year. Disgraceful.
Don't you just hate mobile phone retailers!
I was stupid enough to send my aunt in to Phones 4 U to purchase a top up voucher for me. I was visiting another store and said I would catch up with her five minutes or so later. This is what happened...
Upon finding my aunt in Phones 4 U, I found her deeply engaged in a conversation with a salesman behind a desk with a new mobile phone on the table. I asked what was going on? My aunt replied "This man is telling me about a free mobile phone I can have if I subscribe to a contract"
I couldn't quite beleive that my 63 year old aunt was on the verge of signing paperwork for a new mobile phone contract when all I asked her to do was to get a top up voucher.
When we returned home I asked her what had happened when she went into the shop.
1. She asked for a £10 top up voucher and was asked, What network are you on? How many texts do you send per month? And what time of the day she mainly uses the phone? She replied, I do not have a mobile phone, the voucher is for my son.
2. The salesman then went on and spoke in depth of the benefits of having a mobile phone. He then sat her down and showed her a mobile phone that she could have free of charge, all she had to do was sign the relevant paperwork, provide ID and that would be that.
3. The mobile phone contract in question was costing £35 per month for 18 months. The network and tariff details I am unsure of.
Could those of you reading this post please reply to the following issues I have:
Has this ever happened to you or one of your relatives?
Is it Phones 4 U policy to whitewash pay as you go customers into contracts whilst attempting to purchase credit?
I think this is an absolute disgrace and I will be writing a full letter of complaint to their head office. My aunt was subject to nothing more than bully boy tactics from a salesman desperate to hit target. If it were not for my intervention, my aunt could have signed for a contract costing her over £600 per year. Disgraceful.