I have had a very poor first impression of T-Mobile.
I wanted to try the web n walk service so I ordered one of the free SIM cards from their website. Went to register it, error message that system was unavailable. I thought, I'll try later and had the GPRS and MMS settings sent to my phone. Unfortunately the MMS settings overwrote the GPRS! SO i had to manually rename them and have the GPRS sent again.
Some time had passed so I tried the website, guess what the "system" was still unavailable.
I tried using the GPRS, god it was SLOWWW compared to O2 and Vodafone.
I've tried several times today to register, and have now given up. I emailed them (complaints form) and despite the site saying I would receive a personal reply shortly, I've just had an automated response saying there are an unusual number of emails and it will take five days to reply.
When I finish work, I'll phone customer service and have a moan. Why do they make it difficult to do anything? I feel as though I'll chuck the SIM away. Bad luck on my part or are T-Mobile a shambles?
Incidentally, have a look at the Sign-up demonstrations on the website, they are in a non-resizable window which is smaller than the presentation and have several mistakes. (Username instead of password etc)