Hi all,
Ok, i wondered if anyone had any advice for me? My grandfather is with the Post Office landline and has not had his phone working (dead line) since a week last wednesday (10 days now.)
We reported that it wasn't working that day and they didn't send an engineer out until the saturday. When he came, he checked the line and said that it was working and that it was internal problem, then left.
That day the phone worked for about an hour then went dead again, so my Grandfather went out and bought a new phone to plug in the socket and it still didn't work.
He decided to get an electrician in to try and fix the problem. The electrician said the problem was not internal but outside!
So we rang the post office back again yesterday and they said that they'd call back withing 24hrs. They did and said they can't send anyone out until Monday as they are 'choc a block'!
Now i'm wondering what to do here, because my Grandfather is 83, living on his own and does not own a mobile or car, as he is visually impared. (which we explained over the phone) Now shouldn't my grampa be a priority?! By Monday he will have had no emergency contact for 2 weeks! I'm not happy in the slightest.
Oh and i think the Post Office said that they rang BT to do this?
Ok, i wondered if anyone had any advice for me? My grandfather is with the Post Office landline and has not had his phone working (dead line) since a week last wednesday (10 days now.)
We reported that it wasn't working that day and they didn't send an engineer out until the saturday. When he came, he checked the line and said that it was working and that it was internal problem, then left.
That day the phone worked for about an hour then went dead again, so my Grandfather went out and bought a new phone to plug in the socket and it still didn't work.
He decided to get an electrician in to try and fix the problem. The electrician said the problem was not internal but outside!
So we rang the post office back again yesterday and they said that they'd call back withing 24hrs. They did and said they can't send anyone out until Monday as they are 'choc a block'!
Now i'm wondering what to do here, because my Grandfather is 83, living on his own and does not own a mobile or car, as he is visually impared. (which we explained over the phone) Now shouldn't my grampa be a priority?! By Monday he will have had no emergency contact for 2 weeks! I'm not happy in the slightest.
Oh and i think the Post Office said that they rang BT to do this?
It doesn't make sense really.