Three Network - Changing Plans

coopermanyorks · 23-05-2007, 18:07

Hi

Is it possible to change plans on a new 18 month 3 Contract ?

My son took out
The Video talk £15 for life plan , this gives , 500 x anytime mins , but it seems that the other £15 for life plan Direct texter 600 texts plus 75 anytime mins is the better option for his useage

After only 2 bills is possible to change plans , same price but different content , without penalties or can it be done only after 6 months ?

chris20 · 23-05-2007, 19:51

if its the same price i think you can and same contract length you should be able to phone 3 and find out

coopermanyorks · 23-05-2007, 22:32

Quote:

Originally Posted by chris20

if its the same price i think you can and same contract length you should be able to phone 3 and find out

Hi

Rang them up , first CS said nope , not until 6 months have passed , put the phone down and..............

Rang again and second CS sorted it from the next billing date / month in 3 weeks time

broonale · 23-05-2007, 22:51

Thinking of changing mine in the next few weeks. I been with 3 for 9 months and I could do with a new plan and handset. I'm currently on the VTT350 plan but usually have a lot of video minutes left each month.

squawkBOX · 23-05-2007, 22:57

The change Price Plan rules within the company officially state that you can't change your Price Plan for the duration of your contract.

Note: To others reading, it totally depends when you took the contract out, some contracts allow you to change after 6, 9 or 12 months but I can't remember the applicable dates.

For the OP, I would urge you to call customer services and ask them if possible could they please change the PP. Emphasize the fact that the one with more text messages is the exact same price. Therefore the company won't be losing any money.

Mr Cable · 24-05-2007, 02:25

Go into the shop where you bought it from, explain it to them and hopefully they'll contact Glasgow to sort it. As someone said, it's not exactly a Downgrade....

coopermanyorks · 24-05-2007, 08:44

Hi Guys , its sorted see post # 3

They probably realise its better for them to give 600 texts with 75 mins , than 500 x network mins

squawkBOX · 24-05-2007, 21:16

Quote:

Originally Posted by Mr Cable

Go into the shop where you bought it from, explain it to them and hopefully they'll contact Glasgow to sort it. As someone said, it's not exactly a Downgrade....

FYI; That department is now in India.

23-05-2007, 18:07	#1
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Three Network - Changing Plans Hi Is it possible to change plans on a new 18 month 3 Contract ? My son took out The Video talk £15 for life plan , this gives , 500 x anytime mins , but it seems that the other £15 for life plan Direct texter 600 texts plus 75 anytime mins is the better option for his useage After only 2 bills is possible to change plans , same price but different content , without penalties or can it be done only after 6 months ?

23-05-2007, 19:51	#2
chris20 Guest Join Date: Jun 2005 Posts: 3,556	if its the same price i think you can and same contract length you should be able to phone 3 and find out

23-05-2007, 22:32	#3
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Quote: Originally Posted by chris20 if its the same price i think you can and same contract length you should be able to phone 3 and find out Hi Rang them up , first CS said nope , not until 6 months have passed , put the phone down and.............. Rang again and second CS sorted it from the next billing date / month in 3 weeks time

23-05-2007, 22:51	#4
broonale Forum Member Join Date: Feb 2004 Location: 54.98N 1.6W Posts: 4,953	Thinking of changing mine in the next few weeks. I been with 3 for 9 months and I could do with a new plan and handset. I'm currently on the VTT350 plan but usually have a lot of video minutes left each month.

23-05-2007, 22:57	#5
squawkBOX Forum Member Join Date: Jul 2001 Location: Central Scotland, UK Posts: 871	The change Price Plan rules within the company officially state that you can't change your Price Plan for the duration of your contract. Note: To others reading, it totally depends when you took the contract out, some contracts allow you to change after 6, 9 or 12 months but I can't remember the applicable dates. For the OP, I would urge you to call customer services and ask them if possible could they please change the PP. Emphasize the fact that the one with more text messages is the exact same price. Therefore the company won't be losing any money.

24-05-2007, 02:25	#6
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	Go into the shop where you bought it from, explain it to them and hopefully they'll contact Glasgow to sort it. As someone said, it's not exactly a Downgrade....

24-05-2007, 08:44	#7
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Hi Guys , its sorted see post # 3 They probably realise its better for them to give 600 texts with 75 mins , than 500 x network mins

24-05-2007, 21:16	#8
squawkBOX Forum Member Join Date: Jul 2001 Location: Central Scotland, UK Posts: 871	Quote: Originally Posted by Mr Cable Go into the shop where you bought it from, explain it to them and hopefully they'll contact Glasgow to sort it. As someone said, it's not exactly a Downgrade.... FYI; That department is now in India.

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Three Network - Changing Plans