Hi to all, a request for help. I was with O2 for years. A couple of years ago they changed their billing system and overcharged some customers (I was one of them). After several long phone calls, including one where the customer services person admitted they had overcharged me on several bills and he'd sort it all out - nothing was done. And I gave up, with them owing me well over £100.
Anyway... A couple of month's ago I swapped to Virgin. I hadn't upgraded my phone with 02 for a few years so was well out of contract. However when I phoned I was told I was in contract with them until August, and had to pay up till then. After yet another long conversation the woman told me that it seemed my number was used instore for some dummy run or something and it was their error. Then the final bill comes. £123.81, with full payment up to August to pay off this phantom contract.
Yet another long conversation and yet again admitting there was an error, the customer services person spoke to the billing department while I was on hold, and told me it was all sorted out. I'd get a bill for £0.00 I didn't owe them any money. Not trusting them I phoned my bank to cancel the direct debit anyway.
Forward to today - a "Pre-court Division" has arrived. i can pay the £123.81 I owe O2, or else I'll be taken to court and will have to pay their court costs if I'm in the wrong, etc.
I don't know what to do. I was too angry to phone them, which to my experience is a total waste of time anyway, nothing ever gets done and really, at this stage O2 give me the creeps, there's something so dishonest about them.
Can anyone please tell me if they've experience of this? Also, if you do renew your contract do you sign anything? If you do I'll be fine since obviously there won't be a contract. Although my mistrust of them is so extreme now I'd not put it past them to fake one (I know this sounds paranoid but can you blame me?).
I have met two people recently, one of whom is taking them to court for a ridiculous phone bill of about £2,000 when his is usually about £50, which they are insisting he pay. Another who'd been charged for loads of texts he'd not sent to a number he didn't know, yet they refused to admit any error and he gave up.
I just wonder how many people give up with O2 when they're overcharged. Obviously my problem has now gone to a different level. Please excuse the long-windedness of this post! O2 are a nightmare company, good when everything is working fine, but as soon as there's an error, a bunch of crooks as far as I'm concerned. Help!
Anyway... A couple of month's ago I swapped to Virgin. I hadn't upgraded my phone with 02 for a few years so was well out of contract. However when I phoned I was told I was in contract with them until August, and had to pay up till then. After yet another long conversation the woman told me that it seemed my number was used instore for some dummy run or something and it was their error. Then the final bill comes. £123.81, with full payment up to August to pay off this phantom contract.
Yet another long conversation and yet again admitting there was an error, the customer services person spoke to the billing department while I was on hold, and told me it was all sorted out. I'd get a bill for £0.00 I didn't owe them any money. Not trusting them I phoned my bank to cancel the direct debit anyway.
Forward to today - a "Pre-court Division" has arrived. i can pay the £123.81 I owe O2, or else I'll be taken to court and will have to pay their court costs if I'm in the wrong, etc.
I don't know what to do. I was too angry to phone them, which to my experience is a total waste of time anyway, nothing ever gets done and really, at this stage O2 give me the creeps, there's something so dishonest about them.
Can anyone please tell me if they've experience of this? Also, if you do renew your contract do you sign anything? If you do I'll be fine since obviously there won't be a contract. Although my mistrust of them is so extreme now I'd not put it past them to fake one (I know this sounds paranoid but can you blame me?).
I have met two people recently, one of whom is taking them to court for a ridiculous phone bill of about £2,000 when his is usually about £50, which they are insisting he pay. Another who'd been charged for loads of texts he'd not sent to a number he didn't know, yet they refused to admit any error and he gave up.
I just wonder how many people give up with O2 when they're overcharged. Obviously my problem has now gone to a different level. Please excuse the long-windedness of this post! O2 are a nightmare company, good when everything is working fine, but as soon as there's an error, a bunch of crooks as far as I'm concerned. Help!