how many marks / dead pixels?

magneticblue · 28-05-2007, 15:35

how many do you need to get a replacement samsung tv?

the tv is from currys

i have a small dark mark / dim pixel that still works when you change the colours it is not a dead sub pixel

i have heared it is a minumum of 5 dark pixels, is that right?

thanks

paulyoung666 · 28-05-2007, 16:26

i think it is more complicated than just 5 , it is a certain number in a certain area , blah blah blah

iDan · 28-05-2007, 18:46

That's right Paul.

Plus, Currys deal with Samsung's service agent, so there's no chance of goodwill.

Nigel Goodwin · 28-05-2007, 21:58

If you bought the TV from Currys, all your rights are against them, report the fault to them - if they want to arrange for a Samsung agent to come out and look at it, make THEM arrange it. If YOU arrange it yourself you are reducing Currys legal obligations.

Assuming someone does come out, and says it's not faulty, make sure you get his name, and the company he works for. You can then take either the service company, or Currys, to court if you wish, and claim for the full price of the set, plus compensation.

This happened to a local service agent near me (I think it was over an LG bought from Currys?) - the service agent had to pay the full price of the set, plus compensation - subsequently he stopped trading, as he considered it "no longer worth while".

iDan · 29-05-2007, 00:13

It annoys me that DSG simply divert the customer to the manufacturer's service agent.

They generally refuse to acknowledge a problem and fob the customer off.

Nigel Goodwin · 29-05-2007, 10:07

Quote:

Originally Posted by Telly_Man

It annoys me that DSG simply divert the customer to the manufacturer's service agent.

They generally refuse to acknowledge a problem and fob the customer off.

It annoys me to some extend - but much of it is the manufacturer - they won't allow service departments to touch the LCD/Plasma sets, instead they refer service to a small number of selected places.

The only ones we can do is Sony, anything else we have to refer to the manufacturer - with Sharp we were collecting the sets and delivering them to SharpServ (as it's not far away) this makes it a faster service - but still didn't meet our requirements.

iDan · 29-05-2007, 13:42

I've had nothing but trouble with SharpServ in the past.

Nigel Goodwin · 29-05-2007, 13:55

Quote:

Originally Posted by Telly_Man

I've had nothing but trouble with SharpServ in the past.

We're not happy either! - looks like we might be stopping selling Sharp?.

28-05-2007, 15:35	#1
magneticblue Inactive Member Join Date: Mar 2006 Posts: 1,288	how many marks / dead pixels? how many do you need to get a replacement samsung tv? the tv is from currys i have a small dark mark / dim pixel that still works when you change the colours it is not a dead sub pixel i have heared it is a minumum of 5 dark pixels, is that right? thanks

28-05-2007, 16:26	#2
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	i think it is more complicated than just 5 , it is a certain number in a certain area , blah blah blah

28-05-2007, 18:46	#3
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	That's right Paul. Plus, Currys deal with Samsung's service agent, so there's no chance of goodwill.

28-05-2007, 21:58	#4
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	If you bought the TV from Currys, all your rights are against them, report the fault to them - if they want to arrange for a Samsung agent to come out and look at it, make THEM arrange it. If YOU arrange it yourself you are reducing Currys legal obligations. Assuming someone does come out, and says it's not faulty, make sure you get his name, and the company he works for. You can then take either the service company, or Currys, to court if you wish, and claim for the full price of the set, plus compensation. This happened to a local service agent near me (I think it was over an LG bought from Currys?) - the service agent had to pay the full price of the set, plus compensation - subsequently he stopped trading, as he considered it "no longer worth while".

29-05-2007, 00:13	#5
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	It annoys me that DSG simply divert the customer to the manufacturer's service agent. They generally refuse to acknowledge a problem and fob the customer off.

29-05-2007, 10:07	#6
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Telly_Man It annoys me that DSG simply divert the customer to the manufacturer's service agent. They generally refuse to acknowledge a problem and fob the customer off. It annoys me to some extend - but much of it is the manufacturer - they won't allow service departments to touch the LCD/Plasma sets, instead they refer service to a small number of selected places. The only ones we can do is Sony, anything else we have to refer to the manufacturer - with Sharp we were collecting the sets and delivering them to SharpServ (as it's not far away) this makes it a faster service - but still didn't meet our requirements.

29-05-2007, 13:42	#7
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	I've had nothing but trouble with SharpServ in the past.

29-05-2007, 13:55	#8
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Telly_Man I've had nothing but trouble with SharpServ in the past. We're not happy either! - looks like we might be stopping selling Sharp?.

DS Forums

how many marks / dead pixels?