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phone connector thingy |
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#1 |
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Forum Member
Join Date: Sep 2004
Posts: 272
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phone connector thingy
my telephone cable ( 2 strands joined together must be 30 yr old at least, as i have bee in the house 50 yrs ) comes thru the wall into a box, then another cable from the box goes to my phone socket, can i replace this very dated box?and if yes, what is this box called or does it have a bt ref number, thanks for any help.
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#2 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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AIUI, BT's equipment finishes at the master socket (which, from your description, is after the terminal box you want to replace).
Hence, the answer is no, you cannot replace it, it's BT's property/responsibility). |
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#3 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,884
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Quote:
AIUI, BT's equipment finishes at the master socket (which, from your description, is after the terminal box you want to replace).
Hence, the answer is no, you cannot replace it, it's BT's property/responsibility). However it is perfectly possible for BT to install a line and have it terminate on a terminal block to which the user wires their own extension sockets. Though I suspect this kind of termination is far more common in business premises. However I would be surprised if the socket were not installed by BT as well. So that would, as you say, become the final termination point of the circuit. Being 30 odd years old this is not so unusual. It is quite likely that originally the phone was directly wired into this terminal block then some time later a LJU socket put in to accommodate modern plug in phones. But as you say the terminal block is strictly out of bounds, regardless of the status of the socket, anyway as that WILL be BT's property and as such only BT can replace or remove it. If the OP is very lucky and BT are being particularly generous they may come out and remove it and replace the terminal block and socket with the latest NTE5 style of socket. |
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#4 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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just to warn you since openreach was created, everytime we change an lju for an nte5, for whatever reason, even if it's faulty, we charge your service provider, which they then might pass down onto you. your best bet is to ask an engineer if he/she has a spare nte5 on their van. just make sure you fit it above the skirting board, and terminate the colours that are on pin 2 & 5 of your existing skt to the screw terminals of the nte.
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#5 |
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Forum Member
Join Date: Sep 2004
Posts: 272
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Quote:
just to warn you since openreach was created, everytime we change an lju for an nte5, for whatever reason, even if it's faulty, we charge your service provider, which they then might pass down onto you. your best bet is to ask an engineer if he/she has a spare nte5 on their van. just make sure you fit it above the skirting board, and terminate the colours that are on pin 2 & 5 of your existing skt to the screw terminals of the nte.
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#6 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,884
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Quote:
many thanks, you dont happen to have a spare NTE5 and a idiots guide how to fit, will pay postage and costs for said item, thanks.
Only BT can legally replace the terminal box where the incomming line ends up. If the phone socket was also installed by BT then again only BT can do anything to that. If however the socket was not installed by BT then you can replace it. Changing BT installed kit opens a whole can of worms that it is simply not worth bothering doing it. |
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#7 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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that is true, however since we don't keep records of exactly where the line was installed into the premises. it is very common for customers who ring up asking for their nte to be moved, once hearing how much it costs, to then ring up any half decent electrician to move it for them. if they are ex bt the better cos they will do it to the same quality standards that we work to.
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#8 |
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Forum Member
Join Date: Apr 2007
Location: Newcastle upon Tyne
Posts: 12
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Quote:
just to warn you since openreach was created, everytime we change an lju for an nte5, for whatever reason, even if it's faulty, we charge your service provider, which they then might pass down onto you. your best bet is to ask an engineer if he/she has a spare nte5 on their van. just make sure you fit it above the skirting board, and terminate the colours that are on pin 2 & 5 of your existing skt to the screw terminals of the nte.
As u can see I have TalkTalk as my telephone and Broadband supplier. In April they did the LLU thing at the exchange and my phone has not been right since - no caller ID, outgoing calls not recognised, people ringing me on my mobile saying my landline number has not been recognised and other annoying stuff. Openreach (in a BT van) called unannounced this week and said that there was a fault between the line coming into the flat (the duct used for the telecom and door answerphone cables) and the master socket. He said that it was a minor fault not pertaining to my original complaint but that he had to clear it. He then removed and replaced a small junction box on the skirting board and said that was ok. However, during the course of of him working a colleague rang him and during the conversation I heard him say that he would be charging the job to Opel and he told me the source of my problem lay with TalkTalk's equipment at the exchange. Should I expect a bill from Opel/TalkTalk in respect of the work done by BT/Openreach at my property as it was in wiring before the master socket? I would add that I had a problem with a noisy line in July 2006 and BT checked the wiring in the flat at the time and did not identify any problem at that time. If so would I be justified to tell them to get lost? Any comments would be appreciated. Cheers. |
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#9 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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it all depends on the clear code that the engineer has used when he closed the job off. if he said that the main problem was with talk talk's equipment at the ex, then we do have to raise a charge as we look after all the wiring from the MDF (in the exchange) to your master skt. because the fault lies with talk talk's equipment then they should not be passing the charge onto you. the only time end users are charged by openreach directly is if they have damaged the cabling to the master skt (trimming ivy is a common one). it sounds like him changing the block was just to bring it upto our quality standards(from a screw type to gel filled crimps) and does not incur any charges.
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#10 |
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Forum Member
Join Date: Apr 2007
Location: Newcastle upon Tyne
Posts: 12
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Thanks for that - let's see what happens. FYI I had TalknotTalk call me yesterday to say all the faults had cleared but when she "double called me" to check Caller ID and Call Waiting she could not get through to me and although I heard the bleep all I got on pressing recall was an intermittent dial tone! That reminds me that I will divert calls to my mobile now and see if that is working agiain. Watch this space.........
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