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Beware cash back on phones2u direct |
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#1 |
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Inactive Member
Join Date: Jun 2007
Posts: 634
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Beware cash back on phones2u direct
I took out a phone on phones2u direct and sent my invoice up at the stated time.they sent a letter saying I hadn't sent the whole of the 10 pages of my bill. I had sent them everything that 3 had sent me for that month.Three are saying that they sent me 10 pages of my bill,therefore I can only come to the conclusion that phones2u direct are lying to avoid paying me my cash back.I have gone to trading standards, but to be honest I think that was a waste of time..anyone got any suggestions?
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#2 |
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Forum Member
Join Date: Dec 2005
Posts: 84
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Ask for a copy of your bill, if that doesn't work ask them to release everything they hold on you under a "Freedom of Information" request.
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#3 |
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Inactive Member
Join Date: Jun 2007
Posts: 634
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Three are saying they will send me a copy of my bill but as "phones2u Direct" did not tell me about the issue until 6 weeks after I sent my bill up, it was too late to ask three to send me a copy then cos the 21 days were up and I cant honestly remember how many pages there were as I only checked the front page which gives me all the details on how much my bill is the rest is just details of my calls and I just put it all in an envelope and sent it up to "phones 2u Direct" right away. Three are saying that they sent me 10 pages which is 5 sheets. What do you mean by a "freedom of information" request and who do I ask for that. Three or phones 2u? what good do you think that will do me? What can I do with the info when I get it?
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#4 |
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Forum Member
Join Date: Aug 2006
Posts: 674
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i remember when i did all this when i was with 3. It wasnt phone2u though. Well i cant remember unless they changed their ways. I had to send off 3or 4 vouchers too, like on the 3rd month, send all bills to date along with 3rd month voucher, 6 month voucher with remaining months, etc.
I remember photocopying eveyrthing before i sent my bills off [i had to only send the 1st page of my bills]. Cos i remember being wary of being scammed [i wasnt but was very sceptical], i've gone and searched about this company. Seems like zillions of others have problems with cashback for one reason or another. Take a look anyway and chat to them lot to share experiences. I do hope you get your money back. http://www.blagger.com/db4/company_i...s2udirect.html http://forums.moneysavingexpert.com/....html?t=242828 http://boards.thisismoney.co.uk/tim/...message=139524 http://www.moneysupermarket.com/comm...aspx?Source=MS http://www.hotukdeals.com/forums/showthread.php?t=20929 hope it helps and good luck. |
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#5 |
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Forum Member
Join Date: Feb 2001
Location: Liverpool, UK
Posts: 6,065
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best thing to do when you send a bill to someone is make sure you havea photocopy of what you send them
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#6 |
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Inactive Member
Join Date: Jun 2007
Posts: 634
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Thanks for your help I will speak to these people and see if anyone else has got the same problem...thanks for caring.....
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#7 |
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Forum Member
Join Date: Mar 2006
Posts: 57
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Same Problem
Has anybody managed to crack this problem yet and find the way to get cash back out of this bloody company? I have done everything by the book, kept copies of everything I've had and sent, not lost or missed any invoices but still I'm getting nowhere!
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#8 |
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Forum Member
Join Date: Jul 2007
Posts: 42
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this company has a long history of using every trick in the book to avoid paying cashback. many people who have followed the procedures correctly have been forced to take them to court in order to get them to pay up. many threads here http://forums.moneysavingexpert.com/...rchid=13973827
and many more similar on moneysavingexpert.com good luck to anyone dealing with this company |
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#9 |
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Forum Member
Join Date: Dec 2006
Posts: 438
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Such a sad situation and hopefully a warning to all. These kind of offers are to be AVOIDED at all costs.
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