I recently bought a Nokia 7650 from o2 on the online 50 tariff. I've just telephoned the customer services number after having no reply from the email address for several days.
Firstly, I questioned as to why I could not send MMS messages (a message, 'user barred' appearing). I was told that she wasn't able to enable it until after my next bill date in a months time - one month without part of the service I consider I have paid for!!
Secondly, they have taken £50 extra from my account initially. As I am only 18 and have no credit history, they informed me they'd have to take £79.99 for the phone, plus a £50 deposit which would be paid back after 3 months. They have, however, taken an extra £50 on top of this. I was advised to go to my bank and ask for the payment to be returned - is this the best course of action, or is this payment for something?
Thanks.
Firstly, I questioned as to why I could not send MMS messages (a message, 'user barred' appearing). I was told that she wasn't able to enable it until after my next bill date in a months time - one month without part of the service I consider I have paid for!!
Secondly, they have taken £50 extra from my account initially. As I am only 18 and have no credit history, they informed me they'd have to take £79.99 for the phone, plus a £50 deposit which would be paid back after 3 months. They have, however, taken an extra £50 on top of this. I was advised to go to my bank and ask for the payment to be returned - is this the best course of action, or is this payment for something?
Thanks.