|
||||||||
Vodafone Voicemail Abroad |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Jul 2005
Location: London
Posts: 173
|
Vodafone Voicemail Abroad
I recently went to Ireland and stayed on the Vodafone network there, so that I could use Vodafone passport. I kept track of my calls while I was there and when I returned I found one incoming call I did not receive and one call made to voicemail which I did not make, both at exactly the same time and for the same duration. When I asked customer services, they said that this was because someone had got through to my voicemail and not left a message. You are charged for someone getting through to your voicemail even though you didn't chose to answer the call and apparently your phone makes a call out to voicemail when someone gets through to your voicemail, but you don't notice this when in the UK because you are not charged. This means that I was charged 75p twice for someone getting through to my voicemail and not leaving a message. This is completely wrong? Has anyone else had this problem with Vodafone or anyone on another network? I will be turning my voicemail off next time I go abroad.
|
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: May 2007
Location: On a journey
Posts: 1,901
|
This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message.
This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad. |
|
|
|
|
|
#3 |
|
Forum Member
Join Date: Jul 2005
Location: London
Posts: 173
|
Quote:
This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message.
This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad. |
|
|
|
|
|
#4 |
|
Forum Member
Join Date: May 2007
Location: On a journey
Posts: 1,901
|
This is what I warn customers about all the time when they're reluctant to switch it off - you could get charged up to about a fiver just to listen to some numpty hanging up.
|
|
|
|
|
|
#5 |
|
Forum Member
Join Date: Jul 2002
Location: Stoke On Trent/Staffordshire
Posts: 1,556
|
yes but good customer serviced reps are hard to come across!
|
|
|
|
|
#6 |
|
Forum Member
Join Date: Apr 2006
Location: Stoke on Trent
Posts: 98
|
there's a full guide to Vodafone Voicemail available here just in case anybody else comes across this thread and needs further information on how to turn the facility on, off etc.
|
|
|
|
![]() |
|
All times are GMT. The time now is 05:58.


