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Vodafone Voicemail Abroad


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Old 07-07-2007, 17:24
Michael1707
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I recently went to Ireland and stayed on the Vodafone network there, so that I could use Vodafone passport. I kept track of my calls while I was there and when I returned I found one incoming call I did not receive and one call made to voicemail which I did not make, both at exactly the same time and for the same duration. When I asked customer services, they said that this was because someone had got through to my voicemail and not left a message. You are charged for someone getting through to your voicemail even though you didn't chose to answer the call and apparently your phone makes a call out to voicemail when someone gets through to your voicemail, but you don't notice this when in the UK because you are not charged. This means that I was charged 75p twice for someone getting through to my voicemail and not leaving a message. This is completely wrong? Has anyone else had this problem with Vodafone or anyone on another network? I will be turning my voicemail off next time I go abroad.
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Old 07-07-2007, 18:12
Talizman
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This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message.

This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad.
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Old 07-07-2007, 20:21
Michael1707
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This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message.

This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad.
What I can't believe is that someone got through to my voicemail and didn't leave a message and I got charged twice. I can't have too much of a rant if all networks are the same, I'll just have to turn it off before I leave.
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Old 07-07-2007, 21:22
Talizman
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This is what I warn customers about all the time when they're reluctant to switch it off - you could get charged up to about a fiver just to listen to some numpty hanging up.
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Old 09-07-2007, 01:17
BoBaDoB
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yes but good customer serviced reps are hard to come across!
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Old 09-07-2007, 11:34
midlands_lad
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there's a full guide to Vodafone Voicemail available here just in case anybody else comes across this thread and needs further information on how to turn the facility on, off etc.
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