Vodafone Voicemail Abroad

Michael1707 · 07-07-2007, 17:24

I recently went to Ireland and stayed on the Vodafone network there, so that I could use Vodafone passport. I kept track of my calls while I was there and when I returned I found one incoming call I did not receive and one call made to voicemail which I did not make, both at exactly the same time and for the same duration. When I asked customer services, they said that this was because someone had got through to my voicemail and not left a message. You are charged for someone getting through to your voicemail even though you didn't chose to answer the call and apparently your phone makes a call out to voicemail when someone gets through to your voicemail, but you don't notice this when in the UK because you are not charged. This means that I was charged 75p twice for someone getting through to my voicemail and not leaving a message. This is completely wrong? Has anyone else had this problem with Vodafone or anyone on another network? I will be turning my voicemail off next time I go abroad.

Talizman · 07-07-2007, 18:12

This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message.

This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad.

Michael1707 · 07-07-2007, 20:21

Quote:

Originally Posted by Talizman

This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message.

This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad.

What I can't believe is that someone got through to my voicemail and didn't leave a message and I got charged twice. I can't have too much of a rant if all networks are the same, I'll just have to turn it off before I leave.

Talizman · 07-07-2007, 21:22

This is what I warn customers about all the time when they're reluctant to switch it off - you could get charged up to about a fiver just to listen to some numpty hanging up.

BoBaDoB · 09-07-2007, 01:17

yes but good customer serviced reps are hard to come across!

midlands_lad · 09-07-2007, 11:34

there's a full guide to Vodafone Voicemail available here just in case anybody else comes across this thread and needs further information on how to turn the facility on, off etc.

07-07-2007, 17:24	#1
Michael1707 Forum Member Join Date: Jul 2005 Location: London Posts: 173	Vodafone Voicemail Abroad I recently went to Ireland and stayed on the Vodafone network there, so that I could use Vodafone passport. I kept track of my calls while I was there and when I returned I found one incoming call I did not receive and one call made to voicemail which I did not make, both at exactly the same time and for the same duration. When I asked customer services, they said that this was because someone had got through to my voicemail and not left a message. You are charged for someone getting through to your voicemail even though you didn't chose to answer the call and apparently your phone makes a call out to voicemail when someone gets through to your voicemail, but you don't notice this when in the UK because you are not charged. This means that I was charged 75p twice for someone getting through to my voicemail and not leaving a message. This is completely wrong? Has anyone else had this problem with Vodafone or anyone on another network? I will be turning my voicemail off next time I go abroad.

07-07-2007, 18:12	#2
Talizman Forum Member Join Date: May 2007 Location: On a journey Posts: 1,901	This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message. This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad.

07-07-2007, 20:21	#3
Michael1707 Forum Member Join Date: Jul 2005 Location: London Posts: 173	Quote: Originally Posted by Talizman This is completely normal and is the same across all networks. If you're abroad and you pick up a voice message you're charged 3 times for it - once for them leaving the message, a second time for the message being sent to the country you're in and third when you pick up the message. This is why any half-decent customer service agent will always recommend you switch off voicemail when you go abroad. What I can't believe is that someone got through to my voicemail and didn't leave a message and I got charged twice. I can't have too much of a rant if all networks are the same, I'll just have to turn it off before I leave.

07-07-2007, 21:22	#4
Talizman Forum Member Join Date: May 2007 Location: On a journey Posts: 1,901	This is what I warn customers about all the time when they're reluctant to switch it off - you could get charged up to about a fiver just to listen to some numpty hanging up.

09-07-2007, 01:17	#5
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	yes but good customer serviced reps are hard to come across!

09-07-2007, 11:34	#6
midlands_lad Forum Member Join Date: Apr 2006 Location: Stoke on Trent Posts: 98	there's a full guide to Vodafone Voicemail available here just in case anybody else comes across this thread and needs further information on how to turn the facility on, off etc.

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Vodafone Voicemail Abroad