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Creative Waranties
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cmorris
08-07-2007
Hi Guys,

I have lost or misplaced my Creative Zen M 60GB and I was wondering if Creative would give me a new one and this would be covered under the waranty?.

Craig
tv watcher
08-07-2007
sorry but no!!
0piumDea1er
08-07-2007
LOL, is this a joke!!!
cmorris
08-07-2007
No I have actually lost it
iDan
08-07-2007
Originally Posted by WizUk:
“No I have actually lost it”

Why should Creative pay for your stupidity?
cmorris
08-07-2007
Its stil under waranty
Pingu
08-07-2007
"Hi, Ford, I lost my car. Can I have a new one? Kthxbye"
Chrismcfall
08-07-2007
*Gives Pingu a new Focus"
Wiz: Tried actually looking for it?!
cmorris
08-07-2007
Yes I have and I can't find it
iDan
08-07-2007
Well, that's YOUR stupid fault, not Creative's?

You have to admit your own stupidity, use your brain, buy another or find yours.

It's not hard (well, not to anyone with any common sense).

I'm amazed at some of the stuff i read on here.
iDan
08-07-2007
Originally Posted by WizUk:
“Its stil under waranty”

Ahh, i'm sorry, you were right.

http://uk.europe.creative.com/suppor...y/warranty.asp

Originally Posted by Creative:
“YOUR WARRANTY



Creative Technology Ltd. (“Creative”) warrants that the retail hardware product herein (“Product”) is free of material defects in materials and workmanship that result in Product failure during normal usage alongside loss/damage to items due to owner stupidity, according to the following terms and conditions:

1. The limited warranty extends only to the original end-user purchaser and holder of this warranty (“You” or “Your”) and is not transferable or assignable to any subsequent purchaser.

2. You must provide proof of purchase of the Product by a dated itemized receipt to be eligible for this limited warranty.

3. The limited warranty is ONLY applicable in the country or territory where the product was purchased from an authorized Creative retailer and excludes any product that has not been purchased as new or is obtained as a result of the purchase of a non-Creative product.

4. During the Warranty Period (as provided below), Creative will repair, or replace, at Creative's sole option, any defective parts or any parts that will not properly operate for their intended purpose with new or refurbished parts if such repair or replacement is needed.
a) The limited warranty for the Product extends for twelve (12) months from the date of your purchase (“Warranty Period”). The warranty period will be extended by each whole day that the Product is out of Your possession for repair under this warranty.
b) Creative will pay for the labor charges incurred by Creative in repairing or replacing the defective parts during the twelve (12) months
c) You will not have to pay for any such replacement parts.
d) Creative also warrants that the repaired or replaced parts will be free from defects in material and workmanship for a period of NINETY (90) days from the date of repair or replacement, or for the remainder of the Warranty Period, whichever is greater.
e) If for some reason the item is lost or damaged due to the stupidity and lack of responsibility of the owner, Creative will offer a full refund or replacement of the original value.

5. Creative does not warrant uninterrupted or error-free operation of the Product. Creative is not under any obligation to support the Product for all operating environments, including but not limited to, interoperability with all current and/or future versions of software or hardware.

6. For Products that are capable of storing data: Creative is not responsible or liable for any data stored on the Product that is lost, deleted, or is otherwise inaccessible. All data will be deleted from the Product during repairs. You should remove or make a backup copy of any data stored on the Product prior to shipping the Product to Creative.

7. If a problem develops during the Warranty Period, please refer to the Product Returns section of the Creative Customer Support Services documentation accompanying the Product. This document will provide you with contact information for a local Creative office and step-by-step procedures for returning the Product for warranty service.
a) You must provide proof of purchase of the Product by a dated itemized receipt.
b) You will bear the cost of shipping the Product to Creative. Creative will bear the cost of shipping the Product back to You after completing the warranty service.
c) You must be issued a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside of the package. Creative will not accept a return that does not have a RMA number on the outer packaging.
d) Only return the defective item(s). Creative is not responsible for other products or accessories returned with the defective item.

8. The limited warranty does not apply to:
a) Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Creative, including damage or loss during shipment.
b) Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by Creative.
c) Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction or defect of the Product.
d) Counterfeit products or any accompanying products not bearing a Creative serial number provided with the Product, or in the case of communications products, the use of the Product outside the borders of the country intended for use (as indicated by local telecommunication approval stickers).
e) Any Product that has had its serial number altered, defaced or removed.
f) Any defect occurring after the expiration of the Warranty Period or where Creative was not advised in writing of an alleged defect or malfunction within seven (7) days after the expiration of the Warranty Period.

9. Creative's limit of liability under the limited warranty is the actual cash value of the Product at the time You return the Product for repair (e.g., the purchase price of the Product less a reasonable amount for usage). Creative will not be liable for any other losses or damages. These remedies are Your exclusive remedies for breach of warranty. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.

10. THE FOREGOING LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEMDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CREATIVE HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.

11. CREATIVE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, SAVINGS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF CREATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. This warranty gives You specific legal rights. You may also have other rights, which vary from state to state and country to country. Some states and countries do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to You.

13. This is the entire warranty between You and Creative and supercedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein will modify these terms. ”

Wow.
cmorris
08-07-2007
The waranty on the website does't state this

e) If for some reason the item is lost or damaged due to the stupidity and lack of responsibility of the owner, Creative will offer a full refund or replacement of the original value.
Pingu
08-07-2007
Originally Posted by WizUk:
“The waranty on the website does't state this

e) If for some reason the item is lost or damaged due to the stupidity and lack of responsibility of the owner, Creative will offer a full refund or replacement of the original value.”

Guess you're f*cked then!
iDan
08-07-2007
Originally Posted by WizUk:
“The waranty on the website does't state this

e) If for some reason the item is lost or damaged due to the stupidity and lack of responsibility of the owner, Creative will offer a full refund or replacement of the original value.”

It does on my screen?!

Maybe you're on the wrong thing.

It doesn't matter though, because i've found it!

It's been eaten, by the mighty Flymo!

http://www.myspace.com/wizuk
cmorris
08-07-2007
But its under waranty surely this should cover it. I also have a suspicion that it has bee stolen as someone came round on Tuesday to fit Sky + and had a Work Experience lad with him
iDan
08-07-2007
Originally Posted by WizUk:
“But its under waranty surely this should cover it. I also have a suspicion that it has bee stolen as someone came round on Tuesday to fit Sky + and had a Work Experience lad with him”

Answer this, please.

Why the **** should Creative pay for something that isn't their fault?

Surely, you're not this stupid?
cmorris
08-07-2007
No I mean replace it unde waranty. Asthat is what its there for
iDan
08-07-2007
Originally Posted by WizUk:
“No I mean replace it unde waranty. Asthat is what its there for”

Only if it's their fault.

Why is it their fault that you've lost it?!
cmorris
08-07-2007
I think its been lifted as I have looked arround
iDan
08-07-2007
Originally Posted by WizUk:
“I think its been lifted as I have looked arround”

You'll have to buy a new one then.
Pingu
08-07-2007
If you think it's been stolen, contact the police.

As regards a replacement, you'll need to contact your home contents insurance provider, if you have it, and want to make a claim. Although with excess and premium increases, it may not be worth it.
cmorris
08-07-2007
Stolen by a Work Experience lad
Havelock Vetinari
08-07-2007
As others have said how on earth do you think a warranty covers someone losing an item?
Warranties, are for damage and failures of the item. Not someone losing it. Yesshhhh some people.
sancheeez
08-07-2007
If you think it's been nicked, call the cops.

Other option is your house contents insurance.

Creative aren't going to pay out if it's been lost/stolen ..... don't be stupid. The warranty is there for it breaking down.

I can't believe I'm having to type this .... in fact, I can't believe this thread exists at all!

I need to kill some zombies ..... Res 4 on the wii, here I come ......
cmorris
08-07-2007
Ok just a thought as it didn't state this on t Waranty
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