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moving to BT from Virgin |
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#1 |
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Forum Member
Join Date: Jan 2007
Posts: 6
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moving to BT from Virgin
thought i'd check here first
i'm switching back to BT from Virgin, an openreach engineer called on saturday,plugged a gadget into my old BT line(not used for 9 years) & within 2 minutes was leaving the house saying "that's you" he said it would be ok to use anytime within the next 24hrs he also said Virgin would switch off my line the soon as BT was ready to use because i'm keeping the same number when i switch (even though i'm contracted to Virgin for another couple of weeks) 48hrs later i can make calls from my BT line but can't receive any but my Virgin line is still working, outgoing & incomming calls is there something wrong with the BT line? should i contact BT? or should i keep using the Virgin line till i get cut off then see if i can receive calls then? the later i don't fancy doin' because i may end up with no incoming calls if i have a problem any help would be appreciated Thanx |
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#2 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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I'd check with BT, they may simply say it's not come to switch over date yet, however Virgin are dreadful for screwing up transfers and cancelling phone services, so you have to be careful when you ask them about it as you could end up having them disconnect you line before the number has been transferred to BT.
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#3 |
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Forum Member
Join Date: Jan 2007
Posts: 6
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Thanx for the reply firstcut
contacted BT today, it turns out it was a problem at their end bascically they flicked a switch & thats me working now will need to contact Virgin now just to remind them i don't need them anymore thanx again |
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#4 |
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Forum Member
Join Date: Sep 2004
Posts: 218
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Quote:
Thanx for the reply firstcut
contacted BT today, it turns out it was a problem at their end bascically they flicked a switch & thats me working now will need to contact Virgin now just to remind them i don't need them anymore thanx again |
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#5 |
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Forum Member
Join Date: Jan 2002
Posts: 276
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Virgin have now change the porting time to transfer a number. You now have to give 30 days notice, therefore it takes 30 days for bt to request your number, so the virgin guy was telling me yesterday.
Good luck with bt though, I have spent over 4 hours trying to get through to someone this week about my reconnection of my old bt line, finally got through yesterday after a 90 min wait, when I got through I cancelled my order. |
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