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Complaining to Vodafone: a good tip |
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#1 |
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Join Date: May 2007
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Complaining to Vodafone: a good tip
If ever you're got reason to complain about the service you get from Vodafone, simply threaten to go to their head office. Any complaint dealt with at their head office costs them on average £300 so they much prefer to deal with matters at customer service level.
Still go the normal route of going to a team leader first but keep asking for the HO address if they're still jerking you about. Obviously this should only used with genuine complaints and not for frivellous matters. There's no guarantee you'll get what you want but this will certainly help! |
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#2 |
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Join Date: Sep 2002
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Surely 'Head Office' is the last resort in any complaint. Whatever it is about.
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#3 |
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OfCom is the last resort.
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#4 |
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Join Date: Nov 2001
Location: Staffordshire
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Quote:
OfCom is the last resort.
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#5 |
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well seeing as most people, including yourself, don't know who this apparently 'higher' organisation is, threatening to go to their head office will do.
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#6 |
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Join Date: Jul 2002
Location: Stoke On Trent/Staffordshire
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actually going to head office normally wont get you what you want, it all depends on the nature of the complaint.
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#7 |
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Join Date: Dec 2004
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Quote:
There's no guarantee you'll get what you want but this will certainly help!
They would probably be more concerned about you complaining to head office that they were being unhelpfull, you could inspire the same level of fear in them by just asking to speak to a manager. -Chris |
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#8 |
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Quote:
Why would the operator on the end of the phone care how much it costs to process a complaint at head office ? They are not the company, they are not shareholders, just employees, and they probably couldent care less about the financial cost to the business... I certainly wouldent.
99% of complaints go to team leaders and they are encouraged to go to most lengths to not allow complaints to get to head office. |
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#9 |
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Join Date: Sep 2002
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Does the same thing happen at T-Mobile, Talizman?
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#10 |
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I've no idea of the cost of a complaint to tmobile's head office but I certainly know there's no specific policy to avoid complaints going there.
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#11 |
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to be honest if staff were any good there would be no reason to complain, i find if you speak to a competent person who understands the issue and rectifies the problem for you then there often is no need to complain. In some instances a complaint is required how ever especially when customer services has been that bad that just speaking to a manager will actually do nothing where as speaking to head office gets action
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#12 |
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Forum Member
Join Date: Jan 2007
Posts: 18
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Quote:
Ofcom is not the last, there is an organisation above Ofcom, which is what i think the person orginally ment, not very well known. If you tell voda your going to contact Ofcom they will not be to bothered, tell them your contacting this other place and thats a different story, will cost hundreds of pounds for an investigation, and voda will have the bill. cannot remember the name of them
Are you referring to Arbitration, if so the company I know about is CISAS. |
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#13 |
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Join Date: Dec 2006
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Complaining to head office is a good idea for any complaint. Surely its common sense?
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#14 |
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Join Date: Oct 2005
Location: Essex
Posts: 996
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Quote:
Why would the operator on the end of the phone care how much it costs to process a complaint at head office ? They are not the company, they are not shareholders, just employees, and they probably couldent care less about the financial cost to the business... I certainly wouldent.
They would probably be more concerned about you complaining to head office that they were being unhelpfull, you could inspire the same level of fear in them by just asking to speak to a manager. -Chris Also company performance (saving money and keeping customer satisfaction high) directly affects the bonus payment staff get and also their individual pay review. |
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#15 |
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Join Date: Dec 2006
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know this is a mega old thread but does anyone have the phone number for Head office?!
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