If ever you're got reason to complain about the service you get from Vodafone, simply threaten to go to their head office. Any complaint dealt with at their head office costs them on average £300 so they much prefer to deal with matters at customer service level.

Still go the normal route of going to a team leader first but keep asking for the HO address if they're still jerking you about.

Obviously this should only used with genuine complaints and not for frivellous matters.

There's no guarantee you'll get what you want but this will certainly help!

Surely 'Head Office' is the last resort in any complaint. Whatever it is about.

OfCom is the last resort.

Ofcom is not the last, there is an organisation above Ofcom, which is what i think the person orginally ment, not very well known. If you tell voda your going to contact Ofcom they will not be to bothered, tell them your contacting this other place and thats a different story, will cost hundreds of pounds for an investigation, and voda will have the bill. cannot remember the name of them

well seeing as most people, including yourself, don't know who this apparently 'higher' organisation is, threatening to go to their head office will do.

actually going to head office normally wont get you what you want, it all depends on the nature of the complaint.

Why would the operator on the end of the phone care how much it costs to process a complaint at head office ? They are not the company, they are not shareholders, just employees, and they probably couldent care less about the financial cost to the business... I certainly wouldent.

They would probably be more concerned about you complaining to head office that they were being unhelpfull, you could inspire the same level of fear in them by just asking to speak to a manager.

-Chris

It's just as well you don't work for Vodafone.

99% of complaints go to team leaders and they are encouraged to go to most lengths to not allow complaints to get to head office.

Does the same thing happen at T-Mobile, Talizman?

I've no idea of the cost of a complaint to tmobile's head office but I certainly know there's no specific policy to avoid complaints going there.

to be honest if staff were any good there would be no reason to complain, i find if you speak to a competent person who understands the issue and rectifies the problem for you then there often is no need to complain. In some instances a complaint is required how ever especially when customer services has been that bad that just speaking to a manager will actually do nothing where as speaking to head office gets action

Are you referring to Arbitration, if so the company I know about is CISAS.

Complaining to head office is a good idea for any complaint. Surely its common sense?

Have to point out that most VF staff are actually shareholders or have share opitions maturing at this time if they have worked for the company since April.

Also company performance (saving money and keeping customer satisfaction high) directly affects the bonus payment staff get and also their individual pay review.

know this is a mega old thread but does anyone have the phone number for Head office?!