Cancelling Orange Contract?

jlo25 · 12-07-2007, 17:33

Does anybody know how easy it is to cancel an orange contract to go onto Pay as you go? Cheers

prking · 12-07-2007, 18:30

How long have you to go on your contract?

jlo25 · 13-07-2007, 11:32

I've had an orange contract for 6yrs and got an upgrade on my phone in January this year. They say that it is on the understanding that i stay in the contract for 18 months, but i've already had calls asking if i want to upgrade! So i really havent a clue! HELP

pixel_pixel · 13-07-2007, 11:36

Why don't you just ring up Orange and ask?!

Dan 8t1 · 13-07-2007, 11:56

Quote:

Originally Posted by jlo25

I've had an orange contract for 6yrs and got an upgrade on my phone in January this year. They say that it is on the understanding that i stay in the contract for 18 months, but i've already had calls asking if i want to upgrade! So i really havent a clue! HELP

If you upgraded in January, you will have renewed your contract for at least 12 months, if not the 18 they are stating, which means you will not be able to leave your contract any time soon (unless you pay off the total amount you would have paid in line rental until the end of the contract period).

The upgrade offers you are getting are probably from retailers with out of date information on your current contract status.

towg · 13-07-2007, 14:14

Quote:

Originally Posted by pixel_pixel

Why don't you just ring up Orange and ask?!

Very good point. I can't understand for the life of me why people think they will get accurate results quicker on a forum than if they checked the company's website.

To answer your question though - you will have to pay the outstanding balance left on your contract. And thats true across the board.

rogercruse · 13-07-2007, 15:23

After 10 years with reasonable service from Orange I cancelled by contract because I was offered a much better deal from another phone company... then the problems started.

It took SIX MONTHS to finally end the contract!.

So, get ready for a one hour plus phone call each month to their Customer Service people.

Roger...

pixel_pixel · 14-07-2007, 23:53

Quote:

Originally Posted by rogercruse

After 10 years with reasonable service from Orange I cancelled by contract because I was offered a much better deal from another phone company... then the problems started.

It took SIX MONTHS to finally end the contract!.

So, get ready for a one hour plus phone call each month to their Customer Service people.

Roger...

Surely once your out of contract with whoever, you just get your bank to cancel the direct debit agreement. Tell the operator that on a specific date you will end the direct debit. If they want to make it a complicated or drawn out process then its up to them!

They will soon stop the service once they know you aint going to pay?!

pixel_pixel · 14-07-2007, 23:54

Quote:

Originally Posted by towg

Very good point. I can't understand for the life of me why people think they will get accurate results quicker on a forum than if they checked the company's website.

To answer your question though - you will have to pay the outstanding balance left on your contract. And thats true across the board.

I have noticed this with a broad range of questions asked on this and other forums! Perhaps people who post them think that there is a secret way of achieving the same goal as other punters do?!

prking · 15-07-2007, 09:54

I think it's because people would rather hear bad news here (anonymously) than phone a company and be embarrassed when told 'NO'.
In other circumstances its just laziness, why bother finding the manual or thinking about the website when you can post here and wait for someone to do the job for you.
I always try to help the former and find it hard not to call the latter 'numpty'.

bilko99 · 29-10-2007, 17:18

Quote:

Originally Posted by jlo25

Does anybody know how easy it is to cancel an orange contract to go onto Pay as you go? Cheers

have a look here
http://www.hotukdeals.com/forums/sho...d.php?t=109306
it may help you to get out of your contract

12-07-2007, 17:33	#1
jlo25 Forum Member Join Date: Jan 2007 Location: East Yorkshire Posts: 260	Cancelling Orange Contract? Does anybody know how easy it is to cancel an orange contract to go onto Pay as you go? Cheers

12-07-2007, 18:30	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	How long have you to go on your contract?

13-07-2007, 11:32	#3
jlo25 Forum Member Join Date: Jan 2007 Location: East Yorkshire Posts: 260	I've had an orange contract for 6yrs and got an upgrade on my phone in January this year. They say that it is on the understanding that i stay in the contract for 18 months, but i've already had calls asking if i want to upgrade! So i really havent a clue! HELP

13-07-2007, 11:36	#4
pixel_pixel Forum Member Join Date: Mar 2005 Posts: 4,684	Why don't you just ring up Orange and ask?!

13-07-2007, 11:56	#5
Dan 8t1 Forum Member Join Date: Apr 2004 Location: Leicester Posts: 897	Quote: Originally Posted by jlo25 I've had an orange contract for 6yrs and got an upgrade on my phone in January this year. They say that it is on the understanding that i stay in the contract for 18 months, but i've already had calls asking if i want to upgrade! So i really havent a clue! HELP If you upgraded in January, you will have renewed your contract for at least 12 months, if not the 18 they are stating, which means you will not be able to leave your contract any time soon (unless you pay off the total amount you would have paid in line rental until the end of the contract period). The upgrade offers you are getting are probably from retailers with out of date information on your current contract status.

13-07-2007, 14:14	#6
towg Banned User Join Date: Dec 2006 Posts: 85	Quote: Originally Posted by pixel_pixel Why don't you just ring up Orange and ask?! Very good point. I can't understand for the life of me why people think they will get accurate results quicker on a forum than if they checked the company's website. To answer your question though - you will have to pay the outstanding balance left on your contract. And thats true across the board.

13-07-2007, 15:23	#7
rogercruse Forum Member Join Date: May 2002 Location: Herts Posts: 50	After 10 years with reasonable service from Orange I cancelled by contract because I was offered a much better deal from another phone company... then the problems started. It took SIX MONTHS to finally end the contract!. So, get ready for a one hour plus phone call each month to their Customer Service people. Roger...

14-07-2007, 23:53	#8
pixel_pixel Forum Member Join Date: Mar 2005 Posts: 4,684	Quote: Originally Posted by rogercruse After 10 years with reasonable service from Orange I cancelled by contract because I was offered a much better deal from another phone company... then the problems started. It took SIX MONTHS to finally end the contract!. So, get ready for a one hour plus phone call each month to their Customer Service people. Roger... Surely once your out of contract with whoever, you just get your bank to cancel the direct debit agreement. Tell the operator that on a specific date you will end the direct debit. If they want to make it a complicated or drawn out process then its up to them! They will soon stop the service once they know you aint going to pay?!

14-07-2007, 23:54	#9
pixel_pixel Forum Member Join Date: Mar 2005 Posts: 4,684	Quote: Originally Posted by towg Very good point. I can't understand for the life of me why people think they will get accurate results quicker on a forum than if they checked the company's website. To answer your question though - you will have to pay the outstanding balance left on your contract. And thats true across the board. I have noticed this with a broad range of questions asked on this and other forums! Perhaps people who post them think that there is a secret way of achieving the same goal as other punters do?!

15-07-2007, 09:54	#10
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	I think it's because people would rather hear bad news here (anonymously) than phone a company and be embarrassed when told 'NO'. In other circumstances its just laziness, why bother finding the manual or thinking about the website when you can post here and wait for someone to do the job for you. I always try to help the former and find it hard not to call the latter 'numpty'.

29-10-2007, 17:18	#11
bilko99 Forum Member Join Date: Oct 2005 Posts: 359	Quote: Originally Posted by jlo25 Does anybody know how easy it is to cancel an orange contract to go onto Pay as you go? Cheers have a look here http://www.hotukdeals.com/forums/sho...d.php?t=109306 it may help you to get out of your contract

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