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Reconnecting an Existing Phone Line to an LLU Provider |
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#1 |
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Forum Member
Join Date: Feb 2004
Location: Glasgow
Posts: 2,147
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Reconnecting an Existing Phone Line to an LLU Provider
Hi all,
I've just got the keys for my new flat and I want to get the broadband up and running. I've decided that TalkTalk is the cheapest, but there seems to be a snag related to the line not having been activated yet, and I'm finding it a rather unbelievable one. BT and TalkTalk are both telling me that I must activate the line through BT, and on doing so I enter into a 12 month contract with them. Then, I have to tell BT that I want to switch providers, cancelling the contract and incurring a £70 fee. This seems outrageous! Can anyone confirm that this is indeed the case and that there is no way around it? Chars! |
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#2 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Quote:
Hi all,
I've just got the keys for my new flat and I want to get the broadband up and running. I've decided that TalkTalk is the cheapest, but there seems to be a snag related to the line not having been activated yet, and I'm finding it a rather unbelievable one. BT and TalkTalk are both telling me that I must activate the line through BT, and on doing so I enter into a 12 month contract with them. Then, I have to tell BT that I want to switch providers, cancelling the contract and incurring a £70 fee. This seems outrageous! Can anyone confirm that this is indeed the case and that there is no way around it? Chars! TalkTalk could if they wanted to take on the line rental install - they would simply pay OpenReach (BT) to install the line. However they don't want to pay the £103.40 fee or offer to pass that fee on to the customer. The £103.40 payable even for flicking a switch at the exchange, though could be more involved on some installs. Talk Talk and others would rather simply take over an existing line as that only costs them £2.35 from OpenReach (BT). Take this as a blessing in disguise. TalkTalk are dreadful, pathetic broadband, their phone service prevents you from using cheap call providers and their customer service is awful. |
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#3 |
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Forum Member
Join Date: Feb 2004
Location: Glasgow
Posts: 2,147
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Thanks TheFirstCut.
After a little digging I've found that the BT line has been disconnected and that it would cost me £124 to have it reinstalled, a price just not worth paying. The flat has cable, so I'm going to have to take advantage of that! |
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#4 |
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Forum Member
Join Date: Mar 2001
Posts: 9,452
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Sounds stupid, have you made a complaint to Ofcom about this? It sounds like a clear monopoly issue to me.
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#5 |
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Forum Member
Join Date: Oct 2001
Posts: 26,381
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Quote:
It sounds like a clear monopoly issue to me.
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#6 |
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Forum Member
Join Date: Feb 2004
Location: Glasgow
Posts: 2,147
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Quote:
Sounds stupid, have you made a complaint to Ofcom about this? It sounds like a clear monopoly issue to me.
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#7 |
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Forum Member
Join Date: Jun 2005
Location: Guildford / Crystal Palace
Posts: 13,114
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TalkTalk will be provisioning their own lines later this month I hear.
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