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What does it take to speak to someone at BT? |
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#1 |
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Forum Member
Join Date: Jul 2003
Posts: 53,387
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What does it take to speak to someone at BT?
Last week I rang at *5* different times during a day/evening to speak to BT sales about a new line. Each time I'd be put in a queue, informed they were very busy, and after 5 minutes of listening to their holding music (or lack of, it's just a ring-ring) I hung up.
Tried 5 times.. no joy. Rang today to try and chase the order I placed online, again, queue, again, no one to speak to. Amazing. If a company can't even answer it's sales line.. god help anyone who needs support. |
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#2 |
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Forum Member
Join Date: Jan 2002
Posts: 276
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Quote:
Last week I rang at *5* different times during a day/evening to speak to BT sales about a new line. Each time I'd be put in a queue, informed they were very busy, and after 5 minutes of listening to their holding music (or lack of, it's just a ring-ring) I hung up.
Tried 5 times.. no joy. Rang today to try and chase the order I placed online, again, queue, again, no one to speak to. Amazing. If a company can't even answer it's sales line.. god help anyone who needs support. I even sent them a message to complain twice, still heard nothing!! |
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#3 |
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Forum Member
Join Date: Jul 2003
Posts: 53,387
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Quote:
I had the same problem with BT too. I tried to call them 4 times and was hanging on for over one hour a time. I the spoke to somebody in Warrington, they said they would cancel the line for me, but you guessed it, the line is still on!! I tried again, but over an hour so gave up.
I even sent them a message to complain twice, still heard nothing!! How can they get away with such poor service? |
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#4 |
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Forum Member
Join Date: Oct 2005
Location: Derbyshire
Posts: 39
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Same here with getting through to them. They gave me a date of friday the 27th for changover from pipex to them, all thats happend is pipex service has ceased so iv got no line. So frustrating
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#5 |
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Forum Member
Join Date: Oct 2005
Posts: 1,146
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I received a bill & then 2 days later I received the red bill, tried to make a complaint & I was passed from department to department [& given complaint phone #'s that weren't relevant] being finally told that this isn't a complaint as this is their procedure to send final bill so soon!
I then tried to contact them to cancel Broadband, again I was passed from department to department, being on the phone 3 hours 25mins in total. I asked to speak to a manager who took all my concerns on board. I cancelled all services with BT, their customer service is so appalling. I am now with Toucan, you pay them the line rental, all UK call centres, the handover was yesterday, the communication has been excellent & they have done the handover without any mistakes. BT told me that BT were the cheapest for Broadband after I said that I wanted to downgrade informing me that I was tied into another 12 month contract & that all companies tie you into a contract, with Toucan you have the option. |
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#6 |
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Forum Member
Join Date: Jan 2002
Location: Norfolk
Posts: 2,833
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my mum has recently, gone back to BT and we like the caller id on phone, but she has waited a total of nearly 4hrs on hold!!! think shes regretting it
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#7 |
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Forum Member
Join Date: May 2005
Location: Darlington, UK
Posts: 592
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ugh BT! I got yet another begging mail the other day, the thick carded one that says "5 solid reasons to come back to bt"
here's the response I sent http://www.andyg.me.uk/bt_front.jpg http://www.andyg.me.uk/bt_back.jpg |
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