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BT socket in brand new apartment, do I have a line?


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Old 05-08-2007, 10:22
Inspiration
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I discovered yesterday while looking around my new apartment that I have a BT socket.

The socket has the BT logo top left and a sticker on it referring to BT Open Reach and talking about any damage to the line caused by the tenant may be charged by BT to fix.

So my question is.. and it may sound blindingly obvious but..

Does the apartment already have a physical phone line? It's a new build and already has things like Sky sockets built into the wall.

If so, what do I do next? I ordered a new line with BT and they were quite sure no line was present as they couldn't find the address. Do I need to ring them back and alert them to the socket?

I may just give the local BT openreach people a ring.

Any suggestions?
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Old 05-08-2007, 11:10
openreachpeep
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I discovered yesterday while looking around my new apartment that I have a BT socket.

The socket has the BT logo top left and a sticker on it referring to BT Open Reach and talking about any damage to the line caused by the tenant may be charged by BT to fix.

So my question is.. and it may sound blindingly obvious but..

Does the apartment already have a physical phone line? It's a new build and already has things like Sky sockets built into the wall.

If so, what do I do next? I ordered a new line with BT and they were quite sure no line was present as they couldn't find the address. Do I need to ring them back and alert them to the socket?

I may just give the local BT openreach people a ring.

Any suggestions?
unfortunately, you do have a line, but as it is a new build you will have to pay the installation fee that your service provider quotes you. it does take a while as well cos they need to liase with our newsites department to get the correct address and the routing allocated to your flat. 9 times out of 10 it will require a engineer visit.
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Old 05-08-2007, 14:04
Inspiration
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unfortunately, you do have a line, but as it is a new build you will have to pay the installation fee that your service provider quotes you. it does take a while as well cos they need to liase with our newsites department to get the correct address and the routing allocated to your flat. 9 times out of 10 it will require a engineer visit.
Damn. I've an apointment scheduled for next Monday AM. Takes me 5 hours to get to the flat currently as I've not moved fully yet. Ah well. Is it worth giving Open Reach a call between now and the apointment day? It's the Norwich office. Do they take calls from customers? Thanks for the info, appreciate it.
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Old 05-08-2007, 15:00
openreachpeep
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unfortunately you can't contact us directly as we are working for your service provider. if it takes you 5 hours to get there, probably best to make it a pm. just make sure that your service provider has put good contact notes on the job for us, such as mobile number etc. cos the engineer should ring on his departure to you. and if your running late, we do work our day around what we have on our terminal.
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Old 05-08-2007, 19:36
Inspiration
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I'll be going down on the Sunday evening so all will be fine on that score. I was a little surprised when the BT chap gave me the Openreach office number. But they've messed my order up so many times, I think they were just eager to please.
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Old 05-08-2007, 23:08
openreachpeep
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they shouldn't have given you our number cos thats breachining the oftel compliance regulations. we used to in the past leave our numbers for EU's to contact us if they wern't in, but are unable now because our customers are your service providers. from what your describing the job as shouldn't take the engineer long, sounds like a tone and mole job. 1/2 hour tops.
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Old 05-08-2007, 23:13
sean2003
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they shouldn't have given you our number cos thats breachining the oftel compliance regulations. we used to in the past leave our numbers for EU's to contact us if they wern't in, but are unable now because our customers are your service providers. from what your describing the job as shouldn't take the engineer long, sounds like a tone and mole job. 1/2 hour tops.
Oftel? That's a bit of out-of-date terminology
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Old 06-08-2007, 17:48
openreachpeep
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they change it that much, can never keep check.
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