Originally Posted by keith.bucknall:
“To complicate things our telephone rental is with TalkTalk (yes i know but they were cheaper than BT).”
“To complicate things our telephone rental is with TalkTalk (yes i know but they were cheaper than BT).”
Not complicated at all. TalkTalk are totally responsible for your service upstream of the NTE5 - no ifs buts or maybes.
However in your case the fault is downstream of the NTE5 for which neither TalkTalk nor anyone else is responsible.
The rule of thumb is is use the Master Socket and in your case the ADSL socket. ALL regular extensions will be filtered and so will not work.



