Hi there everyone, hope your all well.

Im just asking your general advice really. Around 4 months I moved, and I transferred my homechoice service from my old address to my new address - problems problems problems - I wont go into details because I had so many problems. But, now, 4 months on, Tiscali still havent charged my £5 in any of the months for the anytime calls - they have however taken the call charges for calls made to premium and national rate numbers (0845 0870 etc). I phoned tiscali tv last month to try to sort out the problem, I cannot afford to pay it all in one lump sum so I wanted it sorted really. The CS rep called my back the next day to confirm that the anytime calls package had been re-added to my account and that I should now be charged for the service from this point on. Anyway, this months bill has come through, and still no charge for anytime calls.

I am going to e-mail tiscali, I am not going to bother with the useless telephone reps and having to pay for the privilidge of useless knowledge. If I do not receive an e-mail back or the charges still do not appear on my bills, what do you think I should do? I do not want to have to pay a big bill when I leave tiscali, or a few months down the line etc - hence I want it sorted ASAP really.

Many Thanks in advance...kjah

Here is the e-mail I have sent to customer services, for your information, I have removed all personal details obviously:

Dear Sir or Madam,

Around 4 months ago I completed a "move and transfer" with you to bring my service to my new address. However, since moving, I have not been charged for my Anytime Calls service (i.e. the £5 per month), I have however been charged for my calls that are chargeable, i.e the 0845 and 0870 numbers.

I phoned the customer service number, at the following times:
Thu 12 Jul 11:15:57 Daytime UK Special Services 08456783333 00:11:59 0.360

Fri 13 Jul 10:06:00 Daytime UK Special Services 08456783333 00:09:11 0.276


and I was told, on the Friday, that the Anytime Calls service was re-added to my account and that it would now become chargeable from that point on. However, I have received my bill today for this month and have still not been charged the monthly subscription for Anytime Calls.

Ideally I would like this to be sorted out as soon as possible as I do not wish to have a big bill a few months down the line, unless of course I am receiving anytime calls for free due to all of the problems I have encountered with the move and transfer.

Please let me know the situation as soon as possible, I am eagerly awaiting your reply.

Many Thanks