Horizontal lines on Toshiba

TheUnholySinner · 15-08-2007, 17:13

For a couple of months now i have seen this problem happen more often as time goes along, when it started at say twice a month, and now maybe once a day.
I have a Toshiba 32WLT66 and what happens is all of a sudden, the screen will display many horizontal lines all over. The lines are about 2 inches wide and are more green in colour, and no matter if i change channels on sky, on freeview or change the AV inputs, they are always there - until i turn the TV off and turn it back on.
I have phoned Comet (where i got the TV from) as its still under 12 months and they sent an engineer out, but he said he could not do anything as the lines aren't constantly there, and just happen when it feels like.
This has happened a couple of times since he has been but i dont want to leave my TV constantly on for days until another engineer comes out to have a look at it, so has anyone got any ideas what the problem could be?

I have a video i took of the problem with my phone that i might be able to upload if needed, and i even showed this to the engineer and he said it could be anything from software upgrade to the main boards inside and that it aint worth ordering new panels worth £600 when i could get a new TV for that, so i just have to wait!? My warranty runs out in January though, have i got any rights as a customer to do anything?
Many thanks!

niall campbell · 15-08-2007, 17:53

of course you have rights!

go to citizens advice. be quick as time marching on

asdigi · 15-08-2007, 19:17

yet another example of comets bad after sales service, definitely go to citizens advice.

iDan · 15-08-2007, 19:19

The technician should have taken the TV away for soak testing, contact Comet again and request this.

TheUnholySinner · 15-08-2007, 20:35

I actually had this choice AFTER the technician left. Comet phoned to see if everything was ok, and my partner flew off the handle saying how rubbish they are etc and got put through to the technician who said when he was here, if it keeps happening they will take it away for 14 days, but because we argued, they offered it there and then... but i refused as i would not have a TV downstairs then... and being a househusband and carer for my 1 year old.. i wouldn't know what to do without one!!! lol

I know its kinda my fault for refusing this, but surely they can do something about it or just give me a refund? (which apparently they cant give if its outside the first 6 months... and its been 6 and a half in my case

)

Nigel Goodwin · 15-08-2007, 21:42

Quote:

Originally Posted by Catterbury

I actually had this choice AFTER the technician left. Comet phoned to see if everything was ok, and my partner flew off the handle saying how rubbish they are etc and got put through to the technician who said when he was here, if it keeps happening they will take it away for 14 days, but because we argued, they offered it there and then... but i refused as i would not have a TV downstairs then... and being a househusband and carer for my 1 year old.. i wouldn't know what to do without one!!! lol

Any reputable company would lend you a set while it's away!.

Quote:

I know its kinda my fault for refusing this, but surely they can do something about it or just give me a refund? (which apparently they cant give if its outside the first 6 months... and its been 6 and a half in my case

)

I imagine that policy is Comet's own (or they just made it up?), and in any case it in no way affects your legal rights!.

TheUnholySinner · 30-08-2007, 20:12

Just thought id say that this problem with my TV happened 3 times since monday, so i phoned Comet up today again, and they said they could not get an engineer out until Monday. That means i would have to leave my TV on constantly until then, so i told them to stuff it and that id phone up when the problem happens again hopefully on the weekend or beginning of the week in hope to get an engineer out the next day. I think this is so stupid when im still within my 12 month warranty and so just sent them a very nasty email threatning legal action if nothing is done within the next 4 months which will be the end of the warranty.

Just out of curiosity though incase some TV engineers come on here, i have posted a video on youtube on the following link of the problem i get. Does anyone have any idea what it could be? Thanks!

http://www.youtube.com/watch?v=2F64AvS9hHU

Cylinder · 30-08-2007, 20:34

A mate of mine recently had need to take a brand new TV back to Comet.

An engineer had to come round and confirm the problem - which you need to organize before they will refund you.

And he said that the engineers had been told off because too many people were returning LCD TV's. (Like it's their fault?!)

Basically, they were told not to let people return them if they could get away with it.

Even if it develops a problem within the first 28 days, they will no longer offer a replacement - but repair only. (This is a change in their policy I think.)
They will only allow replacements/refunds if it's faulty out of the box.

iDan · 30-08-2007, 22:42

Quote:

Originally Posted by Cylinder

A mate of mine recently had need to take a brand new TV back to Comet.

An engineer had to come round and confirm the problem - which you need to organize before they will refund you.

And he said that the engineers had been told off because too many people were returning LCD TV's. (Like it's their fault?!)

Basically, they were told not to let people return them if they could get away with it.

Even if it develops a problem within the first 28 days, they will no longer offer a replacement - but repair only. (This is a change in their policy I think.)
They will only allow replacements/refunds if it's faulty out of the box.

Completely incorrect, under 28 days old any faulty item (subject to an engineer confirmation) is entitled to a refund/exchange.

meltcity · 30-08-2007, 22:54

Sadly many retailers rely on consumers' ignorance of the Sale of Goods Act to conserve profits.

Philgo · 31-08-2007, 06:44

From looking at your video could it be possible that something is interfering with your reception. Have a look around your tv and aerial area for something. Electrical toy, cordless phone or something like that.

Cylinder · 31-08-2007, 13:27

Quote:

Originally Posted by Telly_Man

Completely incorrect, under 28 days old any faulty item (subject to an engineer confirmation) is entitled to a refund/exchange.

That's what I thought - but I'm just telling you what I've heard.

TheUnholySinner · 31-08-2007, 14:37

Quote:

Originally Posted by Philgo

From looking at your video could it be possible that something is interfering with your reception. Have a look around your tv and aerial area for something. Electrical toy, cordless phone or something like that.

It cant be that, as i said before, it happens on every channel even on the AVs/PC and HDMI sources. The only thing i have in that area on the entertainment centre is the tv, hi-fi, xbox 360, sky box and dvd recorder. I dont have a landline therefore have no cordless phones in the house at all.
Never seen anything like it before!!

What i have noticed though, is that there is vertical lines going down the screen also is green. You cant see these unless the back picture colour is red, blue, yellow etc. These lines are static though not like the horizontal lines, and these run from the rop of the screen to the bottom ?

fat controller · 31-08-2007, 16:09

Why not ask them for an email address and email them the link to the video showing the fault? They will probably come back with some cock and bull story about not being able to view it or something, but its worth an ask.

Make sure you keep a note of dates and details with regard to your conversations with Comet - that way if they don't get it sorted before the warranty expires, they can't wriggle out of it as its an ongoing problem.

TheUnholySinner · 31-08-2007, 16:54

thanks for that, i actually did email them yesterday in my temper and raised the whole legal action stuff as you do when you've had enough.
Had an email back just now ensuring me they have my full attention and just wanted a couple of details of when the engineer came over and the job number etc.

Will see if things progress from here hehe

carefree cook · 31-08-2007, 18:58

Quote:

Originally Posted by Nigel Goodwin

I imagine that policy is Comet's own (or they just made it up?), and in any case it in no way affects your legal rights!.

unfortunatly it is legal. actually, if any retail company was being really tight, they can refuse a refund after 28 days, and give you a credit note etc.

WITH reg to the problem, call the engineer from comet again, if this continues, itd be better to call toshiba them selves, and get their engineer out, theyre much better.

if the problem persists over the 12mts, although warranty with tosh and comet is over, you still have rights. this is where OFCOM come in!! id contact them asap if tosh/comet try to bum you off.
their 'guidelines' (normally coated in gold lol) suggest a T.V. should last reliably for "a resonable amount of time" and from my experience this is normally 3-4 years.

proof of this, just the other day i had a tv of 14mts age returned. technically the refund sjould have been rejected, but OFCOM got on our ass and we exchanged the set, SO, if your efforts fail up to your warranty, although it will be a pain in the rear, you can still do something asout it!

TheUnholySinner · 31-08-2007, 19:14

thats excellent to know and i think i will take your advice if nothing comes from the emails. Thanks for the info

carefree cook · 31-08-2007, 19:17

ur welcome. OFCOM regulators dont fluck about

fat controller · 31-08-2007, 19:18

The advice to contact Toshiba if you get no joy from Comet is sound, and in fairness to Toshiba I doubt they'd fob you off - I certainly haven't heard anything bad about their customer service, and my own experience has always been positive.

Good luck.

asdigi · 01-09-2007, 20:50

Toshiba customer services are excellent, i had a faulty toshiba tv and it was 3 years old, i didn't have an extended warranty but i phoned them and they gave me a brand new free replacement and collected the old one!

I just explained the problem politely and said i wasn't happy it had only lasted 3 years and they said no problem we'll send you out a new one, i was very impressed with their service.

Nigel Goodwin · 01-09-2007, 21:39

Quote:

Originally Posted by asdigi

Toshiba customer services are excellent, i had a faulty toshiba tv and it was 3 years old, i didn't have an extended warranty but i phoned them and they gave me a brand new free replacement and collected the old one!

I just explained the problem politely and said i wasn't happy it had only lasted 3 years and they said no problem we'll send you out a new one, i was very impressed with their service.

I wouldn't imagine that was normal practice for Toshiba? (or anyone else), but Toshiba have had a number of HUGE problems with some of their sets, and (unlike most other manufacturers) have made an effort to 'clean the mess up'.

In particular they have had massive CRT failures through using the duff Philips CRT's, and have been very good about extending the warranty or replacing the sets entirely.

carefree cook · 02-09-2007, 11:48

Quote:

Originally Posted by Nigel Goodwin

I wouldn't imagine that was normal practice for Toshiba? (or anyone else), but Toshiba have had a number of HUGE problems with some of their sets, and (unlike most other manufacturers) have made an effort to 'clean the mess up'.

In particular they have had massive CRT failures through using the duff Philips CRT's, and have been very good about extending the warranty or replacing the sets entirely.

its not common place but it happens refer to post 16.

from all the compNIES I HAVE WORKED WITH, tosh and sharp seem to be better for service, (to retailers at least)

15-08-2007, 17:13	#1
TheUnholySinner Forum Member Join Date: Dec 2006 Location: Newport, Wales ♂ Posts: 2,309	Horizontal lines on Toshiba For a couple of months now i have seen this problem happen more often as time goes along, when it started at say twice a month, and now maybe once a day. I have a Toshiba 32WLT66 and what happens is all of a sudden, the screen will display many horizontal lines all over. The lines are about 2 inches wide and are more green in colour, and no matter if i change channels on sky, on freeview or change the AV inputs, they are always there - until i turn the TV off and turn it back on. I have phoned Comet (where i got the TV from) as its still under 12 months and they sent an engineer out, but he said he could not do anything as the lines aren't constantly there, and just happen when it feels like. This has happened a couple of times since he has been but i dont want to leave my TV constantly on for days until another engineer comes out to have a look at it, so has anyone got any ideas what the problem could be? I have a video i took of the problem with my phone that i might be able to upload if needed, and i even showed this to the engineer and he said it could be anything from software upgrade to the main boards inside and that it aint worth ordering new panels worth £600 when i could get a new TV for that, so i just have to wait!? My warranty runs out in January though, have i got any rights as a customer to do anything? Many thanks!

15-08-2007, 17:53	#2
niall campbell Forum Member Join Date: May 2006 Location: Aberfeldy Posts: 7,035	of course you have rights! go to citizens advice. be quick as time marching on

15-08-2007, 19:17	#3
asdigi Forum Member Join Date: May 2003 Posts: 2,914	yet another example of comets bad after sales service, definitely go to citizens advice.

15-08-2007, 19:19	#4
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	The technician should have taken the TV away for soak testing, contact Comet again and request this.

15-08-2007, 20:35	#5
TheUnholySinner Forum Member Join Date: Dec 2006 Location: Newport, Wales ♂ Posts: 2,309	I actually had this choice AFTER the technician left. Comet phoned to see if everything was ok, and my partner flew off the handle saying how rubbish they are etc and got put through to the technician who said when he was here, if it keeps happening they will take it away for 14 days, but because we argued, they offered it there and then... but i refused as i would not have a TV downstairs then... and being a househusband and carer for my 1 year old.. i wouldn't know what to do without one!!! lol I know its kinda my fault for refusing this, but surely they can do something about it or just give me a refund? (which apparently they cant give if its outside the first 6 months... and its been 6 and a half in my case )

15-08-2007, 21:42	#6
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Catterbury I actually had this choice AFTER the technician left. Comet phoned to see if everything was ok, and my partner flew off the handle saying how rubbish they are etc and got put through to the technician who said when he was here, if it keeps happening they will take it away for 14 days, but because we argued, they offered it there and then... but i refused as i would not have a TV downstairs then... and being a househusband and carer for my 1 year old.. i wouldn't know what to do without one!!! lol Any reputable company would lend you a set while it's away!. Quote: I know its kinda my fault for refusing this, but surely they can do something about it or just give me a refund? (which apparently they cant give if its outside the first 6 months... and its been 6 and a half in my case ) I imagine that policy is Comet's own (or they just made it up?), and in any case it in no way affects your legal rights!.

30-08-2007, 20:12	#7
TheUnholySinner Forum Member Join Date: Dec 2006 Location: Newport, Wales ♂ Posts: 2,309	Just thought id say that this problem with my TV happened 3 times since monday, so i phoned Comet up today again, and they said they could not get an engineer out until Monday. That means i would have to leave my TV on constantly until then, so i told them to stuff it and that id phone up when the problem happens again hopefully on the weekend or beginning of the week in hope to get an engineer out the next day. I think this is so stupid when im still within my 12 month warranty and so just sent them a very nasty email threatning legal action if nothing is done within the next 4 months which will be the end of the warranty. Just out of curiosity though incase some TV engineers come on here, i have posted a video on youtube on the following link of the problem i get. Does anyone have any idea what it could be? Thanks! http://www.youtube.com/watch?v=2F64AvS9hHU

30-08-2007, 20:34	#8
Cylinder Forum Member Join Date: Jul 2005 Posts: 919	A mate of mine recently had need to take a brand new TV back to Comet. An engineer had to come round and confirm the problem - which you need to organize before they will refund you. And he said that the engineers had been told off because too many people were returning LCD TV's. (Like it's their fault?!) Basically, they were told not to let people return them if they could get away with it. Even if it develops a problem within the first 28 days, they will no longer offer a replacement - but repair only. (This is a change in their policy I think.) They will only allow replacements/refunds if it's faulty out of the box.

30-08-2007, 22:42	#9
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	Quote: Originally Posted by Cylinder A mate of mine recently had need to take a brand new TV back to Comet. An engineer had to come round and confirm the problem - which you need to organize before they will refund you. And he said that the engineers had been told off because too many people were returning LCD TV's. (Like it's their fault?!) Basically, they were told not to let people return them if they could get away with it. Even if it develops a problem within the first 28 days, they will no longer offer a replacement - but repair only. (This is a change in their policy I think.) They will only allow replacements/refunds if it's faulty out of the box. Completely incorrect, under 28 days old any faulty item (subject to an engineer confirmation) is entitled to a refund/exchange.

30-08-2007, 22:54	#10
meltcity Forum Member Join Date: Nov 2003 Posts: 1,770	Sadly many retailers rely on consumers' ignorance of the Sale of Goods Act to conserve profits.

31-08-2007, 06:44	#11
Philgo Forum Member Join Date: May 2007 Posts: 23	From looking at your video could it be possible that something is interfering with your reception. Have a look around your tv and aerial area for something. Electrical toy, cordless phone or something like that.

31-08-2007, 13:27	#12
Cylinder Forum Member Join Date: Jul 2005 Posts: 919	Quote: Originally Posted by Telly_Man Completely incorrect, under 28 days old any faulty item (subject to an engineer confirmation) is entitled to a refund/exchange. That's what I thought - but I'm just telling you what I've heard.

31-08-2007, 14:37	#13
TheUnholySinner Forum Member Join Date: Dec 2006 Location: Newport, Wales ♂ Posts: 2,309	Quote: Originally Posted by Philgo From looking at your video could it be possible that something is interfering with your reception. Have a look around your tv and aerial area for something. Electrical toy, cordless phone or something like that. It cant be that, as i said before, it happens on every channel even on the AVs/PC and HDMI sources. The only thing i have in that area on the entertainment centre is the tv, hi-fi, xbox 360, sky box and dvd recorder. I dont have a landline therefore have no cordless phones in the house at all. Never seen anything like it before!! What i have noticed though, is that there is vertical lines going down the screen also is green. You cant see these unless the back picture colour is red, blue, yellow etc. These lines are static though not like the horizontal lines, and these run from the rop of the screen to the bottom ?

31-08-2007, 16:09	#14
fat controller Forum Member Join Date: Oct 2005 Location: Slightly round the bend Posts: 12,685	Why not ask them for an email address and email them the link to the video showing the fault? They will probably come back with some cock and bull story about not being able to view it or something, but its worth an ask. Make sure you keep a note of dates and details with regard to your conversations with Comet - that way if they don't get it sorted before the warranty expires, they can't wriggle out of it as its an ongoing problem.

31-08-2007, 16:54	#15
TheUnholySinner Forum Member Join Date: Dec 2006 Location: Newport, Wales ♂ Posts: 2,309	thanks for that, i actually did email them yesterday in my temper and raised the whole legal action stuff as you do when you've had enough. Had an email back just now ensuring me they have my full attention and just wanted a couple of details of when the engineer came over and the job number etc. Will see if things progress from here hehe

31-08-2007, 18:58	#16
carefree cook Forum Member Join Date: Jul 2007 Location: Wilts or saas fee,Switzerland Posts: 421	Quote: Originally Posted by Nigel Goodwin I imagine that policy is Comet's own (or they just made it up?), and in any case it in no way affects your legal rights!. unfortunatly it is legal. actually, if any retail company was being really tight, they can refuse a refund after 28 days, and give you a credit note etc. WITH reg to the problem, call the engineer from comet again, if this continues, itd be better to call toshiba them selves, and get their engineer out, theyre much better. if the problem persists over the 12mts, although warranty with tosh and comet is over, you still have rights. this is where OFCOM come in!! id contact them asap if tosh/comet try to bum you off. their 'guidelines' (normally coated in gold lol) suggest a T.V. should last reliably for "a resonable amount of time" and from my experience this is normally 3-4 years. proof of this, just the other day i had a tv of 14mts age returned. technically the refund sjould have been rejected, but OFCOM got on our ass and we exchanged the set, SO, if your efforts fail up to your warranty, although it will be a pain in the rear, you can still do something asout it!

31-08-2007, 19:14	#17
TheUnholySinner Forum Member Join Date: Dec 2006 Location: Newport, Wales ♂ Posts: 2,309	thats excellent to know and i think i will take your advice if nothing comes from the emails. Thanks for the info

31-08-2007, 19:17	#18
carefree cook Forum Member Join Date: Jul 2007 Location: Wilts or saas fee,Switzerland Posts: 421	ur welcome. OFCOM regulators dont fluck about

31-08-2007, 19:18	#19
fat controller Forum Member Join Date: Oct 2005 Location: Slightly round the bend Posts: 12,685	The advice to contact Toshiba if you get no joy from Comet is sound, and in fairness to Toshiba I doubt they'd fob you off - I certainly haven't heard anything bad about their customer service, and my own experience has always been positive. Good luck.

01-09-2007, 20:50	#20
asdigi Forum Member Join Date: May 2003 Posts: 2,914	Toshiba customer services are excellent, i had a faulty toshiba tv and it was 3 years old, i didn't have an extended warranty but i phoned them and they gave me a brand new free replacement and collected the old one! I just explained the problem politely and said i wasn't happy it had only lasted 3 years and they said no problem we'll send you out a new one, i was very impressed with their service.

01-09-2007, 21:39	#21
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by asdigi Toshiba customer services are excellent, i had a faulty toshiba tv and it was 3 years old, i didn't have an extended warranty but i phoned them and they gave me a brand new free replacement and collected the old one! I just explained the problem politely and said i wasn't happy it had only lasted 3 years and they said no problem we'll send you out a new one, i was very impressed with their service. I wouldn't imagine that was normal practice for Toshiba? (or anyone else), but Toshiba have had a number of HUGE problems with some of their sets, and (unlike most other manufacturers) have made an effort to 'clean the mess up'. In particular they have had massive CRT failures through using the duff Philips CRT's, and have been very good about extending the warranty or replacing the sets entirely.

DS Forums

Horizontal lines on Toshiba

02-09-2007, 11:48	#22
carefree cook Forum Member Join Date: Jul 2007 Location: Wilts or saas fee,Switzerland Posts: 421	Quote: Originally Posted by Nigel Goodwin I wouldn't imagine that was normal practice for Toshiba? (or anyone else), but Toshiba have had a number of HUGE problems with some of their sets, and (unlike most other manufacturers) have made an effort to 'clean the mess up'. In particular they have had massive CRT failures through using the duff Philips CRT's, and have been very good about extending the warranty or replacing the sets entirely. its not common place but it happens refer to post 16. from all the compNIES I HAVE WORKED WITH, tosh and sharp seem to be better for service, (to retailers at least)