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O2 SIM keeps being deactivated! |
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#1 |
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Forum Member
Join Date: Aug 2006
Location: Kettering
Posts: 2,492
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O2 SIM keeps being deactivated!
Does anyone know why my SIM keeps being deactivated? The first time happened two weeks ago. When I rang O2 they said it was because I hadn't made a chargeable phone call in six months so it was deactivated. They then reactivated it and gave me my credit back, plus £2.50 as a good will gesture. It is now deactivated again, despite the fact that I have made SEVERAL chargeable phone calls in the past two weeks.
Anyone else suffering the same problem? I can't ring O2 'cause I don't have a touch tone phone so they don't put me through if I don't choose an option the buggers. |
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#2 |
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Forum Member
Join Date: Dec 2005
Location: South Wales
Posts: 359
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Don't know much about o2. Is it a normal number your dialling or 0870.
But if you call 9 times out of 10, if you hold it should transfer your call to customer service agent. |
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#3 |
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Forum Member
Join Date: Aug 2006
Location: Kettering
Posts: 2,492
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Quote:
Don't know much about o2. Is it a normal number your dialling or 0870.
But if you call 9 times out of 10, if you hold it should transfer your call to customer service agent. |
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#4 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Perhaps I am missing something but how did you call them the first time?
Or you could email them? Or go into an O2 shop? |
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#5 |
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Forum Member
Join Date: Aug 2006
Location: Kettering
Posts: 2,492
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Quote:
Perhaps I am missing something but how did you call them the first time?
Or you could email them? Or go into an O2 shop? I emailed this time but I'm going to buy a new phone and ring them later
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#6 |
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Forum Member
Join Date: Dec 2003
Posts: 276
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once the sim is reconnected you need to top it up within 24 hours of it being reconnected otherwise the system disconnectes it again, the process has recently changed, if your sim was disconnected due to lack of use in 6 months it wouldnt be connected again and the credit was lost...
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#7 |
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Forum Member
Join Date: Aug 2006
Location: Kettering
Posts: 2,492
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Quote:
once the sim is reconnected you need to top it up within 24 hours of it being reconnected otherwise the system disconnectes it again, the process has recently changed, if your sim was disconnected due to lack of use in 6 months it wouldnt be connected again and the credit was lost...
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#8 |
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Forum Member
Join Date: Feb 2003
Posts: 14,808
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Quote:
Does anyone know why my SIM keeps being deactivated? The first time happened two weeks ago. When I rang O2 they said it was because I hadn't made a chargeable phone call in six months so it was deactivated. They then reactivated it and gave me my credit back, plus £2.50 as a good will gesture. It is now deactivated again, despite the fact that I have made SEVERAL chargeable phone calls in the past two weeks.
Anyone else suffering the same problem? I can't ring O2 'cause I don't have a touch tone phone so they don't put me through if I don't choose an option the buggers. |
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#9 |
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Forum Member
Join Date: Aug 2006
Location: Kettering
Posts: 2,492
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Quote:
What number did you ring to complain 'cos O2 have done the same thing to me.
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