o2 CON

Oops_Carole · 30-08-2007, 16:22

Quote:

For editing out those numbers in double quick time, Cheers

Maybe the mods will edit the title from 02 con to
02 mistake....

LION8TIGER · 30-08-2007, 16:40

no oops_ , It's no mistake, in fact o2 company policy would be a better description. I sent them an email with a link to thread and explaining that i would contact ASA if i got no reply in 24 hours but they didn't bother to reply, so i have made an official complaint to ASA. The phone is now off their ' great o2 payg deals' page and now for the first time described as 'out of stock'
I phoned them yesterday and was told i'd get the phone for the advertised price when it came back in stock, the complete opposite to what they told me the day before 'it's out of stock and i'd get the money back within 28 days'.
The basis of my complaint is that o2 will advertise an item and take your money knowing full well that they do not have the item. Time will tell and i'll let you all know the outcome.

Oops_Carole · 30-08-2007, 17:24

Quote:

Originally Posted by LION8TIGER

no oops_ , It's no mistake, in fact o2 company policy would be a better description. I sent them an email with a link to thread and explaining that i would contact ASA if i got no reply in 24 hours but they didn't bother to reply, so i have made an official complaint to ASA. The phone is now off their ' great o2 payg deals' page and now for the first time described as 'out of stock'
I phoned them yesterday and was told i'd get the phone for the advertised price when it came back in stock, the complete opposite to what they told me the day before 'it's out of stock and i'd get the money back within 28 days'.
The basis of my complaint is that o2 will advertise an item and take your money knowing full well that they do not have the item. Time will tell and i'll let you all know the outcome.

A "Con" if they intend to dupe you and take your hard earned £ with the intention of giving you diddly squat in return , which I don't seriously believe 02 are doing.

You will get a refund or the phone at some stage as they have realised their "Mistake"

ProzacKid · 30-08-2007, 17:29

Must admit the O2 online sales team do seem to have a big problem with being out of sync with the website. I can only assume they are managed by two seperate departments that don't talk to each other very effectively.

Last year, I had problems whereby I needed to upgrade and asked for the LG Chocolate phone, which was advertised as for sale and in-stock. They told me it wasn't even for sale any more and hadn't been 'for weeks'. Then I came back to them and asked for the (newly released at the time) Samsung E900 but they said it wasn't in-stock yet, even though the website indicated it was. After two more expected 'in-stock' dates which didn't materialise, they eventually sent it - a month later.

I don't think its anything sinister. The impression I had was simply of a bolted on website which wasn't maintained very well. If they are guilty of anything it would be a slightly cynical approach by suggesting something is in stock to get the buyer hooked into the process. A bit like employment agencies advertising jobs that don't exist.

At the time I sent a complaint to O2 and to their credit they were very fast at responding, courteous and apologetic. I didn't push for a discount or extras but I'm sure I could have done.

I was hoping the process had improved a little as I'm about to upgrade again. Maybe I will just pick an older, less fashionable phone that they are bound to have in stock

LION8TIGER · 30-08-2007, 17:35

I get your drift but my point is they always take the money a day or two after your order whether they have the phone or not. i haven't come across this problem when ordering off the web with any other companies ..... either it's in stock or out of stock at the time of ordering and if it's out of stock the money remains in your bank account and not their's.

LION8TIGER · 30-08-2007, 17:41

Quote:

Originally Posted by ProzacKid

Must admit the O2 online sales team do seem to have a big problem with being out of sync with the website. I can only assume they are managed by two seperate departments that don't talk to each other very effectively.

Last year, I had problems whereby I needed to upgrade and asked for the LG Chocolate phone, which was advertised as for sale and in-stock. They told me it wasn't even for sale any more and hadn't been 'for weeks'. Then I came back to them and asked for the (newly released at the time) Samsung E900 but they said it wasn't in-stock yet, even though the website indicated it was. After two more expected 'in-stock' dates which didn't materialise, they eventually sent it - a month later.

I don't think its anything sinister. The impression I had was simply of a bolted on website which wasn't maintained very well. If they are guilty of anything it would be a slightly cynical approach by suggesting something is in stock to get the buyer hooked into the process. A bit like employment agencies advertising jobs that don't exist.

At the time I sent a complaint to O2 and to their credit they were very fast at responding, courteous and apologetic. I didn't push for a discount or extras but I'm sure I could have done.

I was hoping the process had improved a little as I'm about to upgrade again. Maybe I will just pick an older, less fashionable phone that they are bound to have in stock

Good idea Prozac, or maybe pick a different company who have their act together.

ProzacKid · 30-08-2007, 17:52

Quote:

Originally Posted by LION8TIGER

Good idea Prozac, or maybe pick a different company who have their act together.

In my experience, ALL mobile network operators are complete shysters given half a chance. Its just, for me, O2 are slightly less bad than the others.

Your mileage may vary

LION8TIGER · 09-09-2007, 00:12

well the phone plus bundle arrived on Friday which was two weeks late. I had complained to ASA and received a letter back
saying it was not in their remit and to contact trading standards, so i was going to do just that until i got an email saying it would be delivered the next day.

I would still say their stock control and customer service have still a long way to go as they don't seem to know whats going on in their company as regards stock and give false information on their website.

Anyhow my son is very happy with the phone and i feel i should the title from o2 con to o2 mismanagement.
All's well that ends well i suppose !!!

Oops_Carole · 09-09-2007, 16:54

Is it now worth ringing 02 from the phone , dial 100 and see what they say about it

You may get a credit on your account

steve_ludwig · 10-09-2007, 11:27

Quote:

Originally Posted by Oops_Coops

A "Con" if they intend to dupe you and take your hard earned £ with the intention of giving you diddly squat in return , which I don't seriously believe 02 are doing.

You will get a refund or the phone at some stage as they have realised their "Mistake"

I can tell you without a shadow of doubt that if I took money from one of my customers, then 24 hours later said I didnt have stock and would refund them in a month, they would quite rightly be very unhappy.

If o2's system is designed in such a way that stock levels are incorrectly reported they should at least have the decency to refund without delay, any monies taken, otherwise it looks like a great way of having someones money in your bank earning interest while sitting back doing nothing to rectify the situation

coopermanyorks · 10-09-2007, 16:24

Quote:

Originally Posted by steve_ludwig

I can tell you without a shadow of doubt that if I took money from one of my customers, then 24 hours later said I didnt have stock and would refund them in a month, they would quite rightly be very unhappy.

If o2's system is designed in such a way that stock levels are incorrectly reported they should at least have the decency to refund without delay, any monies taken, otherwise it looks like a great way of having someones money in your bank earning interest while sitting back doing nothing to rectify the situation

This is a Con

http://www.digitalspy.co.uk/forums/s...8#post17965438

Mobile phone Redemptions

Alcdrew · 10-09-2007, 16:38

O2 did a similar thing to me last year. Although on the web site it said out of stock/due in 2-3 weeks, I was happy waiting so ordered it. Only to recieve emails saying thanks for your order, your order has been passed to our warehouse for dispatch and will be with you sortly, then 2 days later, sorry your order is out of stock. Duh, knew that before them. But then 2 days after that I got your order has been passed to our warehouse, and then a day later I recieved the phone.

So I don't think they were trying to con you, just there system is rubbish and doesn't know what it's doing.

30-08-2007, 16:22	#26
Oops_Carole Forum Member Join Date: Jul 2006 Location: ♥ North Of Watford ϖ Posts: 2,557	Quote: Originally Posted by LION8TIGER For editing out those numbers in double quick time, Cheers Maybe the mods will edit the title from 02 con to 02 mistake....

09-09-2007, 00:12	#33
LION8TIGER Forum Member Join Date: May 2005 Posts: 7,984	The Outcome well the phone plus bundle arrived on Friday which was two weeks late. I had complained to ASA and received a letter back saying it was not in their remit and to contact trading standards, so i was going to do just that until i got an email saying it would be delivered the next day. I would still say their stock control and customer service have still a long way to go as they don't seem to know whats going on in their company as regards stock and give false information on their website. Anyhow my son is very happy with the phone and i feel i should the title from o2 con to o2 mismanagement. All's well that ends well i suppose !!!

30-08-2007, 16:40	#27
LION8TIGER Forum Member Join Date: May 2005 Posts: 7,984	no oops_ , It's no mistake, in fact o2 company policy would be a better description. I sent them an email with a link to thread and explaining that i would contact ASA if i got no reply in 24 hours but they didn't bother to reply, so i have made an official complaint to ASA. The phone is now off their ' great o2 payg deals' page and now for the first time described as 'out of stock' I phoned them yesterday and was told i'd get the phone for the advertised price when it came back in stock, the complete opposite to what they told me the day before 'it's out of stock and i'd get the money back within 28 days'. The basis of my complaint is that o2 will advertise an item and take your money knowing full well that they do not have the item. Time will tell and i'll let you all know the outcome.

30-08-2007, 17:24	#28
Oops_Carole Forum Member Join Date: Jul 2006 Location: ♥ North Of Watford ϖ Posts: 2,557	Quote: Originally Posted by LION8TIGER no oops_ , It's no mistake, in fact o2 company policy would be a better description. I sent them an email with a link to thread and explaining that i would contact ASA if i got no reply in 24 hours but they didn't bother to reply, so i have made an official complaint to ASA. The phone is now off their ' great o2 payg deals' page and now for the first time described as 'out of stock' I phoned them yesterday and was told i'd get the phone for the advertised price when it came back in stock, the complete opposite to what they told me the day before 'it's out of stock and i'd get the money back within 28 days'. The basis of my complaint is that o2 will advertise an item and take your money knowing full well that they do not have the item. Time will tell and i'll let you all know the outcome. A "*Con" if they intend to dupe you and take your hard earned £ with the intention of giving you diddly squat in return , which I don't seriously believe 02 are doing. You will get a refund or the phone at some stage as they have realised their "Mistake*"

30-08-2007, 17:29	#29
ProzacKid Forum Member Join Date: May 2005 Posts: 154	Must admit the O2 online sales team do seem to have a big problem with being out of sync with the website. I can only assume they are managed by two seperate departments that don't talk to each other very effectively. Last year, I had problems whereby I needed to upgrade and asked for the LG Chocolate phone, which was advertised as for sale and in-stock. They told me it wasn't even for sale any more and hadn't been 'for weeks'. Then I came back to them and asked for the (newly released at the time) Samsung E900 but they said it wasn't in-stock yet, even though the website indicated it was. After two more expected 'in-stock' dates which didn't materialise, they eventually sent it - a month later. I don't think its anything sinister. The impression I had was simply of a bolted on website which wasn't maintained very well. If they are guilty of anything it would be a slightly cynical approach by suggesting something is in stock to get the buyer hooked into the process. A bit like employment agencies advertising jobs that don't exist. At the time I sent a complaint to O2 and to their credit they were very fast at responding, courteous and apologetic. I didn't push for a discount or extras but I'm sure I could have done. I was hoping the process had improved a little as I'm about to upgrade again. Maybe I will just pick an older, less fashionable phone that they are bound to have in stock

30-08-2007, 17:35	#30
LION8TIGER Forum Member Join Date: May 2005 Posts: 7,984	I get your drift but my point is they always take the money a day or two after your order whether they have the phone or not. i haven't come across this problem when ordering off the web with any other companies ..... either it's in stock or out of stock at the time of ordering and if it's out of stock the money remains in your bank account and not their's.

30-08-2007, 17:41	#31
LION8TIGER Forum Member Join Date: May 2005 Posts: 7,984	Quote: Originally Posted by ProzacKid Must admit the O2 online sales team do seem to have a big problem with being out of sync with the website. I can only assume they are managed by two seperate departments that don't talk to each other very effectively. Last year, I had problems whereby I needed to upgrade and asked for the LG Chocolate phone, which was advertised as for sale and in-stock. They told me it wasn't even for sale any more and hadn't been 'for weeks'. Then I came back to them and asked for the (newly released at the time) Samsung E900 but they said it wasn't in-stock yet, even though the website indicated it was. After two more expected 'in-stock' dates which didn't materialise, they eventually sent it - a month later. I don't think its anything sinister. The impression I had was simply of a bolted on website which wasn't maintained very well. If they are guilty of anything it would be a slightly cynical approach by suggesting something is in stock to get the buyer hooked into the process. A bit like employment agencies advertising jobs that don't exist. At the time I sent a complaint to O2 and to their credit they were very fast at responding, courteous and apologetic. I didn't push for a discount or extras but I'm sure I could have done. I was hoping the process had improved a little as I'm about to upgrade again. Maybe I will just pick an older, less fashionable phone that they are bound to have in stock Good idea Prozac, or maybe pick a different company who have their act together.

30-08-2007, 17:52	#32
ProzacKid Forum Member Join Date: May 2005 Posts: 154	Quote: Originally Posted by LION8TIGER Good idea Prozac, or maybe pick a different company who have their act together. In my experience, ALL mobile network operators are complete shysters given half a chance. Its just, for me, O2 are slightly less bad than the others. Your mileage may vary

09-09-2007, 16:54	#34
Oops_Carole Forum Member Join Date: Jul 2006 Location: ♥ North Of Watford ϖ Posts: 2,557	Is it now worth ringing 02 from the phone , dial 100 and see what they say about it You may get a credit on your account

10-09-2007, 11:27	#35
steve_ludwig Banned User Join Date: Apr 2006 Location: In a Cottage in Herefordshire Posts: 2,628	Quote: Originally Posted by Oops_Coops A "*Con" if they intend to dupe you and take your hard earned £ with the intention of giving you diddly squat in return , which I don't seriously believe 02 are doing. You will get a refund or the phone at some stage as they have realised their "Mistake*" I can tell you without a shadow of doubt that if I took money from one of my customers, then 24 hours later said I didnt have stock and would refund them in a month, they would quite rightly be very unhappy. If o2's system is designed in such a way that stock levels are incorrectly reported they should at least have the decency to refund without delay, any monies taken, otherwise it looks like a great way of having someones money in your bank earning interest while sitting back doing nothing to rectify the situation

10-09-2007, 16:24	#36
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Quote: Originally Posted by steve_ludwig I can tell you without a shadow of doubt that if I took money from one of my customers, then 24 hours later said I didnt have stock and would refund them in a month, they would quite rightly be very unhappy. If o2's system is designed in such a way that stock levels are incorrectly reported they should at least have the decency to refund without delay, any monies taken, otherwise it looks like a great way of having someones money in your bank earning interest while sitting back doing nothing to rectify the situation This is a Con http://www.digitalspy.co.uk/forums/s...8#post17965438 Mobile phone Redemptions

10-09-2007, 16:38	#37
Alcdrew Forum Member Join Date: Jul 2007 Posts: 1,917	O2 did a similar thing to me last year. Although on the web site it said out of stock/due in 2-3 weeks, I was happy waiting so ordered it. Only to recieve emails saying thanks for your order, your order has been passed to our warehouse for dispatch and will be with you sortly, then 2 days later, sorry your order is out of stock. Duh, knew that before them. But then 2 days after that I got your order has been passed to our warehouse, and then a day later I recieved the phone. So I don't think they were trying to con you, just there system is rubbish and doesn't know what it's doing.

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o2 CON