[coopermanyorks]

I got a text from 02 , at the end of September they will be charging 20p per min for 0845 and 0870 numbers , at the moment these are charged as part of the inclusive bundle.
So any calls to these types of numbers are currently just taken from your monthly allowance


It was the main reason I chose the 02 contract

Does this change mean they are breaching / changing their contract significantly and mean you can cancel a contract without penalties ?

Comments please

[Muck]

Not if they give one full months warning of a change in teh T&Cs .

If you mainly use o2 for 0845 and 0870 then you can argue the contract is unfair to you and ask to be released from the contract at the end of sept BECAUSE of the change to the T&Cs .

If they refuse to release you on the 30/09/07 then go to Ofcom who will get you off the hook .

[chyllyphylly]

O2 is the last of the main networks to do this, (so I have been told)

Even BT are changing their rules

Quote:

"From August, BT is altering the way it charges for calls to mobile phones, 0845 and 0870 numbers. These calls will move from BT’s current daytime, evening and weekend rates to just daytime (06:00 to 18:00) and evening (18:00 to 06:00) rates - which will apply even at weekends." http://www.easier.com/view/Finance/H...le-131078.html

all I can say is use http://www.saynoto0870.com and see if the company you want is on there

[coopermanyorks]

Quote:

Originally Posted by Muck

Not if they give one full months warning of a change in teh T&Cs .

If you mainly use o2 for 0845 and 0870 then you can argue the contract is unfair to you and ask to be released from the contract at the end of sept BECAUSE of the change to the T&Cs .

If they refuse to release you on the 30/09/07 then go to Ofcom who will get you off the hook .

Thanks

[r_mitchell85]

Quote:

Originally Posted by Muck

Not if they give one full months warning of a change in teh T&Cs .

If you mainly use o2 for 0845 and 0870 then you can argue the contract is unfair to you and ask to be released from the contract at the end of sept BECAUSE of the change to the T&Cs .

If they refuse to release you on the 30/09/07 then go to Ofcom who will get you off the hook .

love it!!!!

[prking]

You should remember that these numbers are being phased out, to be replaced with a new range of numbers beginning 03. By design, these should be included in inclusive minutes on all networks.

[coopermanyorks]

Quote:

Originally Posted by prking

You should remember that these numbers are being phased out, to be replaced with a new range of numbers beginning 03. By design, these should be included in inclusive minutes on all networks.

anymore details ?

I am wondering if the 03 numbers going to be "outside" the inclusive minutes ?

[prking]

Have a look on the Ofcom website. Many 08 numbers are being retired. The point of 03 numbers is that they are included. Indeed, I have already seen ads that have small print saying, "applies to 01/02/03 numbers and calls to uk mobiles"

[coopermanyorks]

Quote:

Originally Posted by prking

Have a look on the Ofcom website. Many 08 numbers are being retired. The point of 03 numbers is that they are included. Indeed, I have already seen ads that have small print saying, "applies to 01/02/03 numbers and calls to uk mobiles"

03 numbers make an appearance in 2008 , yet 02 make a charging change in Sept 2007 , possibly 6 months before its required

Surely a fair way to introduce it would be to have some cross over period



And people locked into contracts are hit in the pocket for months

[prking]

All the other operators did this some time ago, new O2 contracts have charged for 08 numbers for some time now. You could cancel your contract but you wont get 08 numbers included in any other contract.

[Oops_Carole]

Quote:

Originally Posted by prking

All the other operators did this some time ago, new O2 contracts have charged for 08 numbers for some time now. You could cancel your contract but you wont get 08 numbers included in any other contract.

But that doen't make it ok for 02 to do it , because every other operator does

[Pres.F]

Quote:

Originally Posted by Muck

Not if they give one full months warning of a change in teh T&Cs .

If you mainly use o2 for 0845 and 0870 then you can argue the contract is unfair to you and ask to be released from the contract at the end of sept BECAUSE of the change to the T&Cs .

If they refuse to release you on the 30/09/07 then go to Ofcom who will get you off the hook .

Sorry but this is incorrect

they do have to give you a months notice BUT during that months notice you should be able to cancel the contract regardless of the age of the agreement as they have made changes which will effect the customer financially.

I have heard stories of them checking to see if you have used 0870 numbers but even if you haven't you should still be allowed to cancel.

I disagree that you need to "mainly use o2 for 0845 and 0870 " for this to apply.

[Oops_Carole]

Quote:

Originally Posted by Pres.F

Sorry but this is incorrect

they do have to give you a months notice BUT during that months notice you should be able to cancel the contract regardless of the age of the agreement as they have made changes which will effect the customer financially.

I have heard stories of them checking to see if you have used 0870 numbers but even if you haven't you should still be allowed to cancel.

I disagree that you need to "mainly use o2 for 0845 and 0870 " for this to apply.

Thanks , any idea how to approach 02 , by phone or by letter or both and how to word it

And the best address to write direct to?

[Muck]

Fine , so to clarify you must exit the contract DURING the 5 week notice period up to the end of september not after it.

I still assert that you have no concrete excuse to so do unless you usually call these numbers so if you wanna exit an o2 contract make some calls to 0870 and 0845 numbers pronto to cover yo ass

send an email to their customer care department .

[Pres.F]

Quote:

Originally Posted by Oops_Coops

Thanks , any idea how to approach 02 , by phone or by letter or both and how to word it

And the best address to write direct to?

it can be done over the phone....you will need o2 retentions dept.

[Pres.F]

Quote:

Originally Posted by Muck

Fine , so to clarify you must exit the contract DURING the 5 week notice period up to the end of september not after it.

I still assert that you have no concrete excuse to so do unless you usually call these numbers so if you wanna exit an o2 contract make some calls to 0870 and 0845 numbers pronto to cover yo ass

send an email to their customer care department .

I think that's probably a good idea....perhaps you could also say that you know you will need to ring more 0870 numbers in the future (if moving house, for example) and you were aware of this when you took out the contract and feel it is unfair for the contract to continue with these changes (which may be unlikely, but will they call you a liar?)

it is the law for these companies to allow you to leave under these circumstances - but they also pay people to prevent you to do so.

[Ravster]

If they are being such a hassle regarding 'oh, you haven't used any of these numbers so it isn't a significant disadavantage to you,' then just make a few 0870/0844/0845 calls every day for the next 2-3 days, then ring again.

[Ravster]

Have this o2 terms and conditions infront of you when ringing:

http://www.carphonewarehouse.com/com...ETWORKTERMS.O2


And quote point 11.5.3, and on the basis of this point, you wish to cancel.

[Oops_Carole]

Quote:

Originally Posted by Ravster

Have this o2 terms and conditions infront of you when ringing:

http://www.carphonewarehouse.com/com...ETWORKTERMS.O2


And quote point 11.5.3, and on the basis of this point, you wish to cancel.

Thanks , after I made contact through the 02 website

I have received this Email reply from 02 today re my problem

[QUOTE = 02 E mail ]

Hello ******,

Thanks for emailing us to find out why the 0845 and 0870 numbers not added in the inclusive allowances.
This is because the 0845/70 and other special numbers are now excluded from the inclusive allowances by all UK networks, as per the recent change of tariff plans. Were the last network to change the tariff plans for these number. Your tariff will include free calls made to numbers beginning with 01, 02, and 03.
This is the reason you'll not be able to call 0845 and 0870 numbers free of charge. Youre eligible to cancel your contract without any termination charge incurred on your account. Please reply to this email, if you wish to cancel your account and well help you further.
We're sorry for any inconvenience this will cause you.
For more details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.
Kind regards,

***** ******

O2 Customer Service.
[/quote]


The important bit in bold....

[flynnyj]

hi,

i was going to call to cancel my contract because of this too, however decided not to as they made me a very decent offer - drop my bill by £15.00 per month ad d on 250 texts, and 250 mins to what i am already getting, and finally my 18 month contract is as of today a month on month rolling contract instead - result!!

[Oops_Carole]

Quote:

Originally Posted by flynnyj

hi,

i was going to call to cancel my contract because of this too, however decided not to as they made me a very decent offer - drop my bill by £15.00 per month ad d on 250 texts, and 250 mins to what i am already getting, and finally my 18 month contract is as of today a month on month rolling contract instead - result!!

What made them offer the ammendment to your contract , did you ring or email them or vice versa ?

[gordy716]

an that just sounds like the simplicity tarrifff, how many people really use the 08 numbers anyway, i know it doesn/t really affect me.

[Oops_Carole]

Quote:

Originally Posted by flynnyj

hi,

i was going to call to cancel my contract because of this too, however decided not to as they made me a very decent offer - drop my bill by £15.00 per month ad d on 250 texts, and 250 mins to what i am already getting, and finally my 18 month contract is as of today a month on month rolling contract instead - result!!

Quote:

Originally Posted by gordy716

an that just sounds like the simplicity tarrifff, how many people really use the 08 numbers anyway, i know it doesn/t really affect me.

Maybe not the poster says they got their bill dropped to £15 and got an extra 250 mins and 250 texts, I think you only get 200 mins in total on simplicity , don't you ?


I personally use my 02 to the max ringing 0845 , 0870 numbers as well as 01 and 02 numbers as part of my inclusive minutes it means I get no phone useage on my landline bill ( Bt line needed for BB)

[Oops_Carole]

Well the balls rolling with their confirmation email

Quote:

Hello ****** ******

Thanks for your email regarding mobile number ***** *** ***.

We're sorry to hear that you wish to cancel your contract with O2.

Your disconnection date will be on 28 September 2007.

A final bill will be sent within 7 to 14 days of the disconnection date above, which will include any charges or credits due on your account.

If you've any questions, please contact us on 08705 860 860. Lines are open Monday to Friday between 8:00am and 8:00pm, Saturday and Sunday between 9:00am and 6:00pm. Calls made to this number are free from your O2 mobile phone.

I hope I've explained this clearly for you. If you want, we can cancel your contract within 24 hours. If you need this, please reply to this email.

For further details about O2, please visit our Online Help Centre at:

http://www.o2.co.uk/help

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

Kind regards,

********* *******
O2 Customer Service.

[Rugby League]

Got my tariff cost reduced and texts and minutes increased. (£20/month for 400 minutes and 1000 texts)