Well nearly three months on and I have still not had a bill on my paperless billing. After several emails, unable to change my new bank details on online (or phone) and now my service has been restricted, a p**s take really. I have been unable to make payment as I do not know how much I owe, I spoke to a guy who called me from BT India asking how my service was, said crap, he said very good, I asked if I could set up some new direct debit details up, he didn't have a clue what I was talking about!! BT has really gone down the drain!



