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Getting through to BT...help!!! |
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#26 |
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Forum Member
Join Date: Jan 2002
Posts: 276
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Well nearly three months on and I have still not had a bill on my paperless billing. After several emails, unable to change my new bank details on online (or phone) and now my service has been restricted, a p**s take really. I have been unable to make payment as I do not know how much I owe, I spoke to a guy who called me from BT India asking how my service was, said crap, he said very good, I asked if I could set up some new direct debit details up, he didn't have a clue what I was talking about!! BT has really gone down the drain!
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#27 |
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Forum Member
Join Date: Jul 2006
Location: Belfast, N.Ireland
Posts: 1,457
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have you tried emailing the CEO as suggested in this thread?
Most people get a response pretty fast when they do this. |
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#28 |
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Forum Member
Join Date: Jul 2002
Location: Leek
Posts: 221
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I have spent nearly three hours today trying to get through to somebody just to set up a direct debit.
I have a new GB account, which apparently doesn't work on their system. They're insisting that I'm a long term customer, when I am not. I've spoken to 5 different people who cannot do it. What the hell is going on there? I'm not asking much - all I want to do is set up a simple monthly payment plan direct debit. Extremely hacked off. |
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#29 |
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Forum Member
Join Date: Sep 2007
Location: West Yorkshire
Posts: 165
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Quote:
I have spent nearly three hours today trying to get through to somebody just to set up a direct debit.
I have a new GB account, which apparently doesn't work on their system. They're insisting that I'm a long term customer, when I am not. I've spoken to 5 different people who cannot do it. What the hell is going on there? I'm not asking much - all I want to do is set up a simple monthly payment plan direct debit. Extremely hacked off.
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#30 |
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Forum Member
Join Date: Jul 2006
Location: Belfast, N.Ireland
Posts: 1,457
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Quote:
I have spent nearly three hours today trying to get through to somebody just to set up a direct debit.
I have a new GB account, which apparently doesn't work on their system. They're insisting that I'm a long term customer, when I am not. I've spoken to 5 different people who cannot do it. What the hell is going on there? I'm not asking much - all I want to do is set up a simple monthly payment plan direct debit. Extremely hacked off. |
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#31 |
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Forum Member
Join Date: Oct 2007
Location: Manchesterford-on-Tyne
Posts: 139
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You could try the automated service 0800-44 33 11. having said that I tried it a few days ago and it told me my line was not BT! Strange since I set it up with them and paid them in advance but the only bill I have had from them showed me to be £16.00 odd in credit. Certainly the HQ number can put you through but in my experience I just ended up in the queue despite an assurance I was being given priority. Hey ho.
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