Hi i wonder if anyone can help me with a problem re my o2 account.
I was on pay monthly... 200 mins 500 txts for about 2 years.
at start of this month I rang up and spoke to retentions, the guy suggested I went onto simplicity ... £20 for 400 Mins and 1000 texts.
I was happy with this for the time being so I took it. He said it would take effect the next day. but I would be charged pro-rata (whatever that means) cus I changed tarrif mid-month. (altho I was only a few days into month so wouldnt make much difference)
So Ive been texting away (more than i used to) because I have 1000 minutes.
checked online billing today... what do I find about £10 in unbilled usage.... my tarrif was never changed.
so I rang up, explained. got him to check and he could see on computer that the tarrif should of been changed on 2nd of august but wasnt.
he said "i would be wary of running up a big bill until I get my next email bill on sept 2nd
so I wasnt very happy at that...and I wont be very happy to pay for the extra usage I thought I was getting included.
Ive got to wait till sept 2nd and ring them again to see what they are going to do about it.
so DARE i even use my phone between now and then?! (well I cant not, I need it!)
what a mix up!
I was on pay monthly... 200 mins 500 txts for about 2 years.
at start of this month I rang up and spoke to retentions, the guy suggested I went onto simplicity ... £20 for 400 Mins and 1000 texts.
I was happy with this for the time being so I took it. He said it would take effect the next day. but I would be charged pro-rata (whatever that means) cus I changed tarrif mid-month. (altho I was only a few days into month so wouldnt make much difference)
So Ive been texting away (more than i used to) because I have 1000 minutes.
checked online billing today... what do I find about £10 in unbilled usage.... my tarrif was never changed.
so I rang up, explained. got him to check and he could see on computer that the tarrif should of been changed on 2nd of august but wasnt.
he said "i would be wary of running up a big bill until I get my next email bill on sept 2nd
so I wasnt very happy at that...and I wont be very happy to pay for the extra usage I thought I was getting included.
Ive got to wait till sept 2nd and ring them again to see what they are going to do about it.
so DARE i even use my phone between now and then?! (well I cant not, I need it!)
what a mix up!