More O2 Problems

Patmanuk · 08-06-2003, 19:08

Hmm...seems like the problems with O2 are never ending, just when i thought everything was going well, suppose it was too quiet. Got my latest bill since i changed tariffs to the online 50 tariffbecause ive got a 7250 now and it seems they are charging me for MMS messages when they should count as 4 texts out of the 500 free. Anyone else had this problem, i e mailed them yesterday, got charged £6 last month for the texts, that was the month i converted tariffs, cheers

Patrick

gazuk2002 · 19-06-2003, 09:33

I'm surprised, never had any problems with O2. I'm on Pay As You Go now but I have had a contract with O2.

I get 300 free texts on Pay-As-U-Go now, but I'm pretty sure I get charged for my Media Messages. Hope you manage to get it sorted out anyway.

Nikhil · 19-06-2003, 10:03

sorry, wrong post!

rhammond84 · 19-06-2003, 15:11

As far as I know, the online 100 tariff is the minimum tariff which will give you inclusive MMS - it states either 500 text messages or 125 MMS (i.e, as you said 1 MMS = 4 SMS), or obviously you can have a mixture of both. The online 50 tariff information states 'SMS/MMS: 500/0. There are no inclusive MMS. I agree, however, that this is asterisked and the note below is misleading, indicating that what you believe is true. This, however, is just a general comment and only applies to tariffs that include MMS (hence, not online 50).

wackofuddy · 19-06-2003, 19:34

my mms doesnt work for some reason on my nokia 3510i on O2 it wont let me send anything it just stays in my outbox and says "the mms message has failed"

rhammond84 · 19-06-2003, 22:24

Firstly you should make sure you have the correct access point settings for MMS - they're available from the o2 website. If that doesn't work, you either have to email them or phone to ask for you mobile to be MMS provisioned.

CDS · 19-06-2003, 22:29

Quote:

Originally posted by gazuk2002
I get 300 free texts on Pay-As-U-Go now, but I'm pretty sure I get charged for my Media Messages. Hope you manage to get it sorted out anyway.

How'd you manage to get free texts?

Weeksy · 20-06-2003, 09:26

He/She uses a Genie/ O2 online card. They're very common - a lot of people have them,

I was a bit surprised yesterday to get 2 texts from o2 both announcing i had used up my 300 free texts and they were now charging me! Thats rubbish, i have not used 300 texts in the last month. and why i got the same message twice i dunno.

Then i got two similar texts announcing that i had used up all my wap time - I'm on a 3310! It doesn't even have wap capabilities!!! And once again i got 2 identical messages about it.

V strange

gazuk2002 · 20-06-2003, 11:43

Quote:

Originally posted by CDS
How'd you manage to get free texts?

As long as I top-up at least £10, its an online tariff.

Patmanuk · 21-06-2003, 00:55

Yeah i went to website ad it seems that they have changed the offer becasue about a month ago the online 50 tariff enabled you to combine mms and texts but now it is the 100 one, although when i upgraded they said it would only cost £20 for the mix and match, though they dont know what they are talking about and im sure most of them just make things up on the spot!!

Povey · 23-06-2003, 12:33

If anyone is interested in saving on Cross network and Landline to Mobile calls, just dial 0871 208 1000 then dial the mobile number but don't press send again.
This service costs 10 p/min at all times from BT lines BUT check with your mobile operator how much on your tariff, (It might not be worth it)
Happy hunting

08-06-2003, 19:08	#1
Patmanuk Forum Member Join Date: Feb 2003 Location: Essex Posts: 39	More O2 Problems Hmm...seems like the problems with O2 are never ending, just when i thought everything was going well, suppose it was too quiet. Got my latest bill since i changed tariffs to the online 50 tariffbecause ive got a 7250 now and it seems they are charging me for MMS messages when they should count as 4 texts out of the 500 free. Anyone else had this problem, i e mailed them yesterday, got charged £6 last month for the texts, that was the month i converted tariffs, cheers Patrick

19-06-2003, 19:34	#5
wackofuddy New Member Join Date: Jun 2003 Location: Sheffield Posts: 1	stupid mms my mms doesnt work for some reason on my nokia 3510i on O2 it wont let me send anything it just stays in my outbox and says "the mms message has failed"

23-06-2003, 12:33	#11
Povey Forum Member Join Date: Jun 2003 Location: Horsham Posts: 4	Interesting for not just O2 users If anyone is interested in saving on Cross network and Landline to Mobile calls, just dial 0871 208 1000 then dial the mobile number but don't press send again. This service costs 10 p/min at all times from BT lines BUT check with your mobile operator how much on your tariff, (It might not be worth it) Happy hunting

19-06-2003, 09:33	#2
gazuk2002 Forum Member Join Date: Dec 2002 Location: Lancashire (Winter Hill) Posts: 538	I'm surprised, never had any problems with O2. I'm on Pay As You Go now but I have had a contract with O2. I get 300 free texts on Pay-As-U-Go now, but I'm pretty sure I get charged for my Media Messages. Hope you manage to get it sorted out anyway.

19-06-2003, 10:03	#3
Nikhil Forum Member Join Date: Mar 2000 Location: South Devon/London Posts: 963	sorry, wrong post!

19-06-2003, 15:11	#4
rhammond84 Forum Member Join Date: Aug 2000 Location: Southampton Posts: 375	As far as I know, the online 100 tariff is the minimum tariff which will give you inclusive MMS - it states either 500 text messages or 125 MMS (i.e, as you said 1 MMS = 4 SMS), or obviously you can have a mixture of both. The online 50 tariff information states 'SMS/MMS: 500/0. There are no inclusive MMS. I agree, however, that this is asterisked and the note below is misleading, indicating that what you believe is true. This, however, is just a general comment and only applies to tariffs that include MMS (hence, not online 50).

19-06-2003, 22:24	#6
rhammond84 Forum Member Join Date: Aug 2000 Location: Southampton Posts: 375	Firstly you should make sure you have the correct access point settings for MMS - they're available from the o2 website. If that doesn't work, you either have to email them or phone to ask for you mobile to be MMS provisioned.

19-06-2003, 22:29	#7
CDS Forum Member Join Date: May 2003 Posts: 273	Quote: Originally posted by gazuk2002 I get 300 free texts on Pay-As-U-Go now, but I'm pretty sure I get charged for my Media Messages. Hope you manage to get it sorted out anyway. How'd you manage to get free texts?

20-06-2003, 09:26	#8
Weeksy Forum Member Join Date: May 2001 Posts: 4,737	He/She uses a Genie/ O2 online card. They're very common - a lot of people have them, I was a bit surprised yesterday to get 2 texts from o2 both announcing i had used up my 300 free texts and they were now charging me! Thats rubbish, i have not used 300 texts in the last month. and why i got the same message twice i dunno. Then i got two similar texts announcing that i had used up all my wap time - I'm on a 3310! It doesn't even have wap capabilities!!! And once again i got 2 identical messages about it. V strange

20-06-2003, 11:43	#9
gazuk2002 Forum Member Join Date: Dec 2002 Location: Lancashire (Winter Hill) Posts: 538	Quote: Originally posted by CDS How'd you manage to get free texts? As long as I top-up at least £10, its an online tariff.

21-06-2003, 00:55	#10
Patmanuk Forum Member Join Date: Feb 2003 Location: Essex Posts: 39	Yeah i went to website ad it seems that they have changed the offer becasue about a month ago the online 50 tariff enabled you to combine mms and texts but now it is the 100 one, although when i upgraded they said it would only cost £20 for the mix and match, though they dont know what they are talking about and im sure most of them just make things up on the spot!!

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