Can I get Tiscali TV?

dronkula · 03-09-2007, 10:00

Ok, how to check if Tiscali TV is coming to your area.

Firstly, right now (Sept 2007), it's only available in London and Stevenage.

On Tiscali's own website http://www.tiscali.co.uk, when you enter your phone number at the start of the broadband sign-up process, it will only offer you the TV service if you're in the TV area or an area where the TV service should be available 'soon'. If it doesn't mention TV when you try and sign up, it means you're in an area where there are currently no plans to offer the TV service.

To see if it's coming to your area 'soon(ish)' go to http://www.samknows.com and do a search for your telephone exchange on that site.

When you found your exchange, you need to look at the LLU Service/Local Loop unbundling presence.

In that list, if 'Homechoice' is listed as being enabled, you should be able to get Tiscali TV now.
If 'Tiscali' is listed as being enabled, then Tiscali TV should become available at some point between now and the end of 2008.
If 'Pipex' is listed as being enabled, then Tiscali TV MAY become available after all the 'Tiscali' exchanges have Tiscali TV (post 2008). The Pipex plans are still not finalised at all (Tiscali are in the middle of buying Pipex at the moment) so you may find that Pipex is available on your exchange but Tiscali wont say that the TV service is coming soon in your area.

If your exchange doesn't have any of these three services on it, then it's unlikely that you'll be getting Tiscali TV in your area in the foreseeable future.

dronkula · 03-09-2007, 10:02

thought I'd start a new thread with this as it's likely to be a regular question in here as the Tiscali website itself isn't the most obvious.

Anyone know how to ask to make this sticky so that it's always at the top?

M_at · 03-09-2007, 12:17

Quote:

Originally Posted by dronkula

In that list, if 'Homechoice' is listed as being enabled, you should be able to get Tiscali TV now.

Unless you are also on a Tiscali enabled exchange which does not have TV enabled in which case it doesn't quite ope and claims you can't get it.

dronkula · 03-09-2007, 12:23

Quote:

Originally Posted by M_at

Unless you are also on a Tiscali enabled exchange which does not have TV enabled in which case it doesn't quite ope and claims you can't get it.

That's why I said 'should' and not 'will' - you might need to make lots of phonecalls and do quite a bit of fast talking to get Tiscali to let you sign up....

vangeezer · 03-09-2007, 14:34

I called Tiscali cust services and was told TV service is live now on my exchange (Hitchin),I am signing up on Saturday when my BB contract with Pipex expires.

http://www.samknows.com/broadband/ex...php?ecode=SMHI

crane grove · 03-09-2007, 14:51

do you know what stb you are getting? a pvr?

vangeezer · 03-09-2007, 17:10

No idea yet,I just made a call to see if I could get it.

mbear · 04-09-2007, 18:09

Quote:

Tiscali TV is getting closer to its aim of ten million customers by the end of the year, by extending its availability to Birmingham, Leicester and Liverpool this week.

http://www.digitalspy.co.uk/digitalt...s-rollout.html

ha ha ha - nearly fell off my chair. they've got 50k TV customers, max - so a long way to go. ha ha. what tosh...

pissedbob · 04-09-2007, 18:33

That'll be referring to a coverage area of 10 million, not 10 million customers. It'll be a typo in the DS article.

Given the size of HC's old coverage area I reckon they must have had 4-5 million covered, so to double that by the end of the year is pretty good progress (considering it took HC several years to build that up).

As for how many customers Tiscali get, we'll have to see....

(as an aside, the article also states Milton Keynes, Wolverhampton, Salford and Warrington are already covered)

ger_ryan22 · 06-09-2007, 14:02

Apologies if this is a silly question but is the TV supplied down the phone line or through cable??

pissedbob · 06-09-2007, 15:15

The TV channels are provided over the phone line, the same as your broadband (there's no extra cable). The box also has a Freeview decoder for additional channels (eg C4+1, The Hits etc).

vangeezer · 10-09-2007, 14:40

Quote:

Originally Posted by vangeezer

I called Tiscali cust services and was told TV service is live now on my exchange (Hitchin),I am signing up on Saturday when my BB contract with Pipex expires.

http://www.samknows.com/broadband/ex...php?ecode=SMHI

I called again today and now they say its not available,was good while it lasted.

mattdickinson · 10-09-2007, 16:35

http://www.samknows.com/broadband/ex...hp?ecode=LNDZ2 is an odd exchange. No ADSL available from BT, but Homechoice is available...?

mbear · 11-09-2007, 17:47

Sam, from Samknows says:

Quote:

Apparently it's correct! It's an odd one that is only used to support phone lines and leased lines in the Harbour Exchange area (lots of data centres around there).

Thanks,

Sam

mbear · 11-09-2007, 17:52

Also he says...

Quote:

...if they're interested, the Poplar exchange (and the Canary Wharf one, to a lesser extent) is used to provide ADSL circuits.

Thanks

Sam

Techguy · 15-09-2007, 19:05

I've had extreeme difficulty when trying to get Tiscali TV in MK - all MK phone numbers seem to return the same error message - that it's not available here.

This must surely be some sort of cock up on Tiscali's part? It says I can't even have broadband let alone TV! Last year I migrated to tiscali but then managed to cancel and change to Be unlimited.

Has anyone in MK got the same issue? I'm explaining all this to their sales line - but they're not interested.

mbear · 17-09-2007, 11:45

MK has problems

http://www.bb4mk.org/

Techguy · 17-09-2007, 21:51

Quote:

Originally Posted by mbear

MK has problems

http://www.bb4mk.org/

Not all of MK has problems. I get 4 meg download on an up to 8meg product on my line...

Of course, if MK had that much of a problem now, Tiscali would never have spent a princely sum to put VOD/IPTV hardware in the exchanges here!

So let me rephrase my initial question in my last post: Has anyone in MK that has decent line speed, had trouble migrating to Tiscali Broadband since they launched the TV product in this area?

wild_wild_wild · 19-09-2007, 14:53

i've just moved house and i live on the canonbury exchange and samknows say homechoice is available in my area. tiscali say it isn't. what's more tiscali say i'm only able to get 1mb broadband. but bt say i can get 8mb!?!
odd.
has anyone else experienced this?

QQuaver · 19-09-2007, 16:04

Quote:

Originally Posted by wild_wild_wild

i've just moved house and i live on the canonbury exchange and samknows say homechoice is available in my area. tiscali say it isn't. what's more tiscali say i'm only able to get 1mb broadband. but bt say i can get 8mb!?!
odd.
has anyone else experienced this?

Have you tried phoning them?
http://www.homechoice.co.uk/sop/how_to_get_it.html

wild_wild_wild · 19-09-2007, 16:12

Quote:

Originally Posted by QQuaver

Have you tried phoning them?
http://www.homechoice.co.uk/sop/how_to_get_it.html

yup just spent the last hour being told it's not available to me as my line can only take 1mb...

Techguy · 21-09-2007, 09:33

So I could be right then - even alot of other people have been affected with the same issues..this is sounding like a monumental cock up on Tiscali TV service rollout. Could new signups - even for just broadband have been affected?

Do they even know there could be a problem? (CS don't think so)

vangeezer · 21-09-2007, 14:35

I got a lovely email from Tiscali today saying

Tiscali TV has just launched its new digital TV service and it’s available in your area right now. Tiscali TV gives you the best digital channels, plus a huge choice of free on demand programmes to watch whenever you want, including top UK and US comedy drama series. And even more – there’s a free catch-up service that lets you watch popular BBC, Channel 4 and FX programmes up to 7 days after transmission.

Even better: It’s all bundled together with our broadband service, free phone calls and line rental included – saving you £126 a year on line rental alone compared to BT line rental at £10.50 a month!

Wow I thought,so I rang them and guess what?The TV service is NOT avaliable in my area.When I asked why they would send an email saying it was the CS clerk shrugged her shoulders and said"Dunno,we don't send out the emails"
If this is a taste of things to come I should probably steer clear of them and look elswhere for my TV services.

masterchef · 21-09-2007, 17:56

I am getting my Tiscali TV installed tomorrow, in Harrogate North Yorkshire. Can't wait!

masterchef · 22-09-2007, 13:50

My Tiscali TV has arrived. The engineer called to say he was able to come early if i wanted, so had my tv installed 2 hours early. He was very friendly and guided me through the setup and using the tv. Very happy with the service so far. The picture is a little pixelated during rapid movement shots, but still much better than the picture I was getting with freeview. The current STB they are supplying is the Telsey STB FS6, so before the PVR has been released.
Does anyone have any idea what the two USB sockets are for?

03-09-2007, 10:00	#1
dronkula Forum Member Join Date: Nov 2001 Location: UK Posts: 1,641	Can I get Tiscali TV? Ok, how to check if Tiscali TV is coming to your area. Firstly, right now (Sept 2007), it's only available in London and Stevenage. On Tiscali's own website http://www.tiscali.co.uk, when you enter your phone number at the start of the broadband sign-up process, it will only offer you the TV service if you're in the TV area or an area where the TV service should be available 'soon'. If it doesn't mention TV when you try and sign up, it means you're in an area where there are currently no plans to offer the TV service. To see if it's coming to your area 'soon(ish)' go to http://www.samknows.com and do a search for your telephone exchange on that site. When you found your exchange, you need to look at the LLU Service/Local Loop unbundling presence. In that list, if 'Homechoice' is listed as being enabled, you should be able to get Tiscali TV now. If 'Tiscali' is listed as being enabled, then Tiscali TV should become available at some point between now and the end of 2008. If 'Pipex' is listed as being enabled, then Tiscali TV MAY become available after all the 'Tiscali' exchanges have Tiscali TV (post 2008). The Pipex plans are still not finalised at all (Tiscali are in the middle of buying Pipex at the moment) so you may find that Pipex is available on your exchange but Tiscali wont say that the TV service is coming soon in your area. If your exchange doesn't have any of these three services on it, then it's unlikely that you'll be getting Tiscali TV in your area in the foreseeable future.

10-09-2007, 16:35	#13
mattdickinson Forum Member Join Date: May 2001 Location: London Posts: 4	An odd one http://www.samknows.com/broadband/ex...hp?ecode=LNDZ2 is an odd exchange. No ADSL available from BT, but Homechoice is available...?

15-09-2007, 19:05	#16
Techguy Forum Member Join Date: Jan 2001 Posts: 462	tiscali tv in Milton Keynes - not really available! I've had extreeme difficulty when trying to get Tiscali TV in MK - all MK phone numbers seem to return the same error message - that it's not available here. This must surely be some sort of cock up on Tiscali's part? It says I can't even have broadband let alone TV! Last year I migrated to tiscali but then managed to cancel and change to Be unlimited. Has anyone in MK got the same issue? I'm explaining all this to their sales line - but they're not interested.

03-09-2007, 10:02	#2
dronkula Forum Member Join Date: Nov 2001 Location: UK Posts: 1,641	thought I'd start a new thread with this as it's likely to be a regular question in here as the Tiscali website itself isn't the most obvious. Anyone know how to ask to make this sticky so that it's always at the top?

03-09-2007, 12:17	#3
M_at Forum Member Join Date: Aug 2004 Posts: 550	Quote: Originally Posted by dronkula In that list, if 'Homechoice' is listed as being enabled, you should be able to get Tiscali TV now. Unless you are also on a Tiscali enabled exchange which does not have TV enabled in which case it doesn't quite ope and claims you can't get it.

03-09-2007, 12:23	#4
dronkula Forum Member Join Date: Nov 2001 Location: UK Posts: 1,641	Quote: Originally Posted by M_at Unless you are also on a Tiscali enabled exchange which does not have TV enabled in which case it doesn't quite ope and claims you can't get it. That's why I said 'should' and not 'will' - you might need to make lots of phonecalls and do quite a bit of fast talking to get Tiscali to let you sign up....

03-09-2007, 14:34	#5
vangeezer Forum Member Join Date: Sep 2006 Location: Hitchin,Herts Posts: 472	I called Tiscali cust services and was told TV service is live now on my exchange (Hitchin),I am signing up on Saturday when my BB contract with Pipex expires. http://www.samknows.com/broadband/ex...php?ecode=SMHI

03-09-2007, 14:51	#6
crane grove Forum Member Join Date: Jun 2007 Posts: 61	do you know what stb you are getting? a pvr?

03-09-2007, 17:10	#7
vangeezer Forum Member Join Date: Sep 2006 Location: Hitchin,Herts Posts: 472	No idea yet,I just made a call to see if I could get it.

04-09-2007, 18:09	#8
mbear Forum Member Join Date: Sep 2004 Posts: 214	Quote: Tiscali TV is getting closer to its aim of ten million customers by the end of the year, by extending its availability to Birmingham, Leicester and Liverpool this week. http://www.digitalspy.co.uk/digitalt...s-rollout.html ha ha ha - nearly fell off my chair. they've got 50k TV customers, max - so a long way to go. ha ha. what tosh...

04-09-2007, 18:33	#9
pissedbob Forum Member Join Date: May 2003 Location: Surrey Posts: 417	That'll be referring to a coverage area of 10 million, not 10 million customers. It'll be a typo in the DS article. Given the size of HC's old coverage area I reckon they must have had 4-5 million covered, so to double that by the end of the year is pretty good progress (considering it took HC several years to build that up). As for how many customers Tiscali get, we'll have to see.... (as an aside, the article also states Milton Keynes, Wolverhampton, Salford and Warrington are already covered)

06-09-2007, 14:02	#10
ger_ryan22 Forum Member Join Date: Sep 2005 Posts: 11	Apologies if this is a silly question but is the TV supplied down the phone line or through cable??

06-09-2007, 15:15	#11
pissedbob Forum Member Join Date: May 2003 Location: Surrey Posts: 417	The TV channels are provided over the phone line, the same as your broadband (there's no extra cable). The box also has a Freeview decoder for additional channels (eg C4+1, The Hits etc).

10-09-2007, 14:40	#12
vangeezer Forum Member Join Date: Sep 2006 Location: Hitchin,Herts Posts: 472	Quote: Originally Posted by vangeezer I called Tiscali cust services and was told TV service is live now on my exchange (Hitchin),I am signing up on Saturday when my BB contract with Pipex expires. http://www.samknows.com/broadband/ex...php?ecode=SMHI I called again today and now they say its not available,was good while it lasted.

11-09-2007, 17:47	#14
mbear Forum Member Join Date: Sep 2004 Posts: 214	Sam, from Samknows says: Quote: Apparently it's correct! It's an odd one that is only used to support phone lines and leased lines in the Harbour Exchange area (lots of data centres around there). Thanks, Sam

11-09-2007, 17:52	#15
mbear Forum Member Join Date: Sep 2004 Posts: 214	Also he says... Quote: ...if they're interested, the Poplar exchange (and the Canary Wharf one, to a lesser extent) is used to provide ADSL circuits. Thanks Sam

17-09-2007, 11:45	#17
mbear Forum Member Join Date: Sep 2004 Posts: 214	MK has problems http://www.bb4mk.org/

17-09-2007, 21:51	#18
Techguy Forum Member Join Date: Jan 2001 Posts: 462	Quote: Originally Posted by mbear MK has problems http://www.bb4mk.org/ Not all of MK has problems. I get 4 meg download on an up to 8meg product on my line... Of course, if MK had that much of a problem now, Tiscali would never have spent a princely sum to put VOD/IPTV hardware in the exchanges here! So let me rephrase my initial question in my last post: Has anyone in MK that has decent line speed, had trouble migrating to Tiscali Broadband since they launched the TV product in this area?

19-09-2007, 14:53	#19
wild_wild_wild Forum Member Join Date: Oct 2004 Location: london Posts: 31	i've just moved house and i live on the canonbury exchange and samknows say homechoice is available in my area. tiscali say it isn't. what's more tiscali say i'm only able to get 1mb broadband. but bt say i can get 8mb!?! odd. has anyone else experienced this?

19-09-2007, 16:04	#20
QQuaver Forum Member Join Date: Aug 2007 Posts: 127	Quote: Originally Posted by wild_wild_wild i've just moved house and i live on the canonbury exchange and samknows say homechoice is available in my area. tiscali say it isn't. what's more tiscali say i'm only able to get 1mb broadband. but bt say i can get 8mb!?! odd. has anyone else experienced this? Have you tried phoning them? http://www.homechoice.co.uk/sop/how_to_get_it.html

19-09-2007, 16:12	#21
wild_wild_wild Forum Member Join Date: Oct 2004 Location: london Posts: 31	Quote: Originally Posted by QQuaver Have you tried phoning them? http://www.homechoice.co.uk/sop/how_to_get_it.html yup just spent the last hour being told it's not available to me as my line can only take 1mb...

21-09-2007, 09:33	#22
Techguy Forum Member Join Date: Jan 2001 Posts: 462	So I could be right then - even alot of other people have been affected with the same issues..this is sounding like a monumental cock up on Tiscali TV service rollout. Could new signups - even for just broadband have been affected? Do they even know there could be a problem? (CS don't think so)

21-09-2007, 14:35	#23
vangeezer Forum Member Join Date: Sep 2006 Location: Hitchin,Herts Posts: 472	I got a lovely email from Tiscali today saying Tiscali TV has just launched its new digital TV service and it’s available in your area right now. Tiscali TV gives you the best digital channels, plus a huge choice of free on demand programmes to watch whenever you want, including top UK and US comedy drama series. And even more – there’s a free catch-up service that lets you watch popular BBC, Channel 4 and FX programmes up to 7 days after transmission. Even better: It’s all bundled together with our broadband service, free phone calls and line rental included – saving you £126 a year on line rental alone compared to BT line rental at £10.50 a month! Wow I thought,so I rang them and guess what?The TV service is NOT avaliable in my area.When I asked why they would send an email saying it was the CS clerk shrugged her shoulders and said"Dunno,we don't send out the emails" If this is a taste of things to come I should probably steer clear of them and look elswhere for my TV services.

DS Forums

Can I get Tiscali TV?

21-09-2007, 17:56	#24
masterchef Forum Member Join Date: Sep 2007 Posts: 62	I am getting my Tiscali TV installed tomorrow, in Harrogate North Yorkshire. Can't wait!

22-09-2007, 13:50	#25
masterchef Forum Member Join Date: Sep 2007 Posts: 62	My Tiscali TV has arrived. The engineer called to say he was able to come early if i wanted, so had my tv installed 2 hours early. He was very friendly and guided me through the setup and using the tv. Very happy with the service so far. The picture is a little pixelated during rapid movement shots, but still much better than the picture I was getting with freeview. The current STB they are supplying is the Telsey STB FS6, so before the PVR has been released. Does anyone have any idea what the two USB sockets are for?