I'm trying for a second time to get through to BT and am just not getting through to anyone at all. I want to create a new account with them but |I can't even get through to speak to them.

I spent an hour last night on a mobile which used all my credit (£10 eek!) and now my patient employer has allowed me to call from work.

Does anyone know of an alternative number to call or any suggestions.

I'm getting very frustrated now.

Take the number they've given you and go to www.saynoto0870.com to get a geographic number (if it's in the database) which would be cheaper at least.

I tried that but the number wasn't listed.

However, I did finally get through after 40mins and got it sorted. Lets just see if they turn up to reconnect me!!

Whilst waiting, I did fill in their complaint form - I'll just wait now and see what kind of reply I get.

there is a phone number its called bt re connect i dont have the number with me,but i would not call from a mobile,as you said it cost you £10,you need bt re connect, if i can get here monday i will find the number,and you must get the right person to be helpful, if you do, she can do it all there and then, and it should take 2 days to reconnect you,ive had some right horrors on the other end,who just cant be bothered to help, but it does all depend on the person at the other end of the line, all the other numbers i rung were not the right ones you could be hanging on for days with those numbers, ive spent two weeks at that phonebooth

just seen the complaint you have done, that wont make any difference ive done all that.something needs to be done tho about this service

Thanks for you help jawbreakersix

I'd forgotten about this thread. Here's an update - I had an appointment made for an engineer to come out last wednesday.

However, I tried the line the saturday before that and it was actually already connected. I tried again to get through to BT and eventually got though and was told that the engineer wouldn't be coming out. So I thought that was that.

But Oh No - On the tuesday, I had a voicemail message on my mobile phone to remind me that the engineer would be calling so I had to take the day off work after all.

So Wednesday morning, I got another call from the engineer to make sure I would be in. I told him that it was connected and that he needn't come. So he just called the landline to verify and that was that.

I think I came off quite lightly, I only lost about half a day of my life waiting on the line to BT, not forgetting the £10 mobile charge, but as you said their customer service totally needs looking at. It's not just BT though, they're all the same, but I just wish one of them would set a good example. Surely it's not rocket science to sort it out.

As for the compalint I sent, I got a reply saying that they had a large amount of complaints to deal with and do I still want the matter dealt with. As my line had already been connected, I thought I should leave it at that, so I presume it's just been put in the bin now!!

hi Dawn this is the number for bt re connect they answer straight aWAY, BUT DONT USE your mobile go to the phonebox as this is a free number bt reconnect 0808 100 7722
i dont know why the engineer needs to call at your house,they can do that from the exchange
As for bt sorting out the way they handle calls and everything i really do believe something needs to be done,as for complaining i feel that is wasted time,i did but no one called,what is wrong with companies now, seems no one cares or no one knows how to deal with customers