O2 recently introduced changes to their contracts to exclude non-geographic numbers from bundled minutes.
Such changes (that are to the detriment of customers) need to be advised to customers 30 days before they come into play; this is a key condition of their operating licence and failure to adhere can result in the company being fined a percentage of their annual turnover by Offcom.
Affected customers can also choose to exit their contracts with O2, which is a wondeful opportunity for many many people.
News story here: http://www.theregister.co.uk/2007/09...on_geographic/
I believe the claim that customers need to make the decision by the end of September is misleading. The window of opportunity begins after the notification of pricing changes is received.
Such changes (that are to the detriment of customers) need to be advised to customers 30 days before they come into play; this is a key condition of their operating licence and failure to adhere can result in the company being fined a percentage of their annual turnover by Offcom.
Affected customers can also choose to exit their contracts with O2, which is a wondeful opportunity for many many people.
News story here: http://www.theregister.co.uk/2007/09...on_geographic/
I believe the claim that customers need to make the decision by the end of September is misleading. The window of opportunity begins after the notification of pricing changes is received.
