Virgin mobile problem

snowmaker · 09-09-2007, 16:13

Hi,

All my family have Virgin Mobile PAYG phones and for the last few days we have been having some problems ringing eachother, or from a landline to mobile.

It just shows them as being engaged even though they are not or goes straight to voicemail. Text messages seem unnafected though.

I tried phoning Virgin to ask if theres a fault here but it wont let me get through to them with any of our mobiles.

Anyone experiencing the same?

Steve.

Nick_London · 09-09-2007, 16:47

No not had this problem.

It sounds like a problem with T-Mobile's network, Virgin uses the T-Mobile network,incomming calls are directly routed through T-Mobile, I would suggest contacting Virgin Mobile on 0845-6000-789 from a landline.

It might be a problem in your area.

Although I did have problems making outgoing calls, when I tried to make a call,my phone wouldn't allow it, it just let me made calls to 789. But no other problems since!

09-09-2007, 16:13	#1
snowmaker Forum Member Join Date: Oct 2004 Location: Gosport, Hants. Posts: 26	Virgin mobile problem Hi, All my family have Virgin Mobile PAYG phones and for the last few days we have been having some problems ringing eachother, or from a landline to mobile. It just shows them as being engaged even though they are not or goes straight to voicemail. Text messages seem unnafected though. I tried phoning Virgin to ask if theres a fault here but it wont let me get through to them with any of our mobiles. Anyone experiencing the same? Steve.

09-09-2007, 16:47	#2
Nick_London Forum Member Join Date: Sep 2007 Posts: 485	T-Mobile No not had this problem. It sounds like a problem with T-Mobile's network, Virgin uses the T-Mobile network,incomming calls are directly routed through T-Mobile, I would suggest contacting Virgin Mobile on 0845-6000-789 from a landline. It might be a problem in your area. Although I did have problems making outgoing calls, when I tried to make a call,my phone wouldn't allow it, it just let me made calls to 789. But no other problems since!

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Virgin mobile problem