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T-Mobie awful service while in leaving period


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Old 18-09-2007, 20:44
Shasta McNasty
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Join Date: Feb 2002
Posts: 524

I'm on my last few weeks with T-Mobile and I've noticed since Friday incoming texts have been delayed by 20-30mins, outgoing texts have failed and needed 3-4 attempts to send. People phoning me having been getting voicemail instead of my phone ringing and my outgoing calls have been hit'n'miss.

What can I do about this? Anyone got any experience. Frankly I'm using my O2 sim-card now but don't feel it's right I should be paying T-Mobile for an awful service just because I'm leaving.
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Old 19-09-2007, 09:53
prking
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Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
I think it very unlikely that any operator would spend the money to make a change to their network just because you are leaving.
I think its more likely a phone problem or a general problem in your local area.
Have you tried re-registering the SIM on the network? (use the network settings to select another network, then when you get the No Access/Not Allowed message select T-Mobile) Alternatively, take the battery and SIM out of the phone for 10 minutes.
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Old 19-09-2007, 12:56
dangermouse1986
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Join Date: Jun 2004
Posts: 1,544
Incoming texts lay with the network who are sending them, and anyway can take a maximum of 24-72hrs to come through before investigation. If the originator is t-mobile then you need to ask the person who is sending them to contact CS or their networks CS.

It seems you believe that because you are leaving tmobile are going out of their way to disrupt your service, as PRKING said, why would they waste their time/resources on one of hundreds of customers a week that leave.
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