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Vodafone down again? |
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#1 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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Vodafone down again?
Have just tried to phone my dads vodafone from our BT landline and the phone wont even ring! The BT line just comes back with the beep tone (the one that beeps every couple of seconds).
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#2 |
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Forum Member
Join Date: Aug 2003
Location: Reading
Posts: 2,618
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Mine appears to be fine - pay monthly
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#3 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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If i phone the BT phone from his vodafone it works, but it doesnt work the other way round. The phone isnt even displaying an incoming call so it cant be rejecting it because that would at least be shown on the screen or in the logs. It must be something inbetween the landline and the vodafone network.
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#4 |
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Forum Member
Join Date: Aug 2003
Location: Reading
Posts: 2,618
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Does it work from elsewhere? e.g. another mobile?
My Vodafone phone has a o2 number (ported) Does that one have a original Vodafone number? |
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#5 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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its an original vodafone number, i havent tried phoning it from another mobile but if i phone my O2 phone from the BT phone it rings instantly. Gotta be a vodafone fault.
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#6 |
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Forum Member
Join Date: Aug 2003
Location: Reading
Posts: 2,618
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Your BT line actually use BT to route calls, or do you get calls from another provider?
Try dialing 1280 then the Vodafone number
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#7 |
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Forum Member
Join Date: Oct 2005
Posts: 483
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I've got a vodafone and it currently wont let me send texts, can call but no texts. they all just say cant send. anyone know why this could be?
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#8 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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Quote:
Your BT line actually use BT to route calls, or do you get calls from another provider?
Try dialing 1280 then the Vodafone number ![]()
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#9 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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Quote:
I've got a vodafone and it currently wont let me send texts, can call but no texts. they all just say cant send. anyone know why this could be?
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#10 |
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Forum Member
Join Date: Oct 2005
Posts: 483
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where are you? im in the south west. Its rubbish, the one day i need to use texts and i cant!
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#11 |
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Forum Member
Join Date: Feb 2001
Location: Leeds/Whitby
Posts: 75
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I'm having exactly the same problem. When I try to send texts I get a message number not in use. When I try to check my balance using *#1345# I get the message 'PAYT Service is not available.
Also I can dial out from it but also get a dead tone when I try to call to it. Just rang Vodafone CS who have suggested I try putting my SIM card in another phone, but of course it looks like its a network fault. When I said is there a chance it could be a network fault I was told that there weren't any logged! If only we knew how to log one so something could be fixed as it seems to be a nationwide (well Southampton to Whitby at least) problem! |
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#12 |
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Forum Member
Join Date: Aug 2007
Posts: 212
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All fine here on PAYT.
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#13 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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Quote:
where are you? im in the south west. Its rubbish, the one day i need to use texts and i cant!
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#14 |
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Forum Member
Join Date: Feb 2001
Location: Leeds/Whitby
Posts: 75
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To be honest now I don't fully know what's going on! My parents have a spare Vodafone Pay As You Talk mobile which is used for their tenants and that appears to be working fine!
I don't understand why some PAYT customers are affected and some aren't! |
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#15 |
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Forum Member
Join Date: Feb 2001
Location: Leeds/Whitby
Posts: 75
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Just rang customer services again and I was told that it is a network update taking place on parts of the network.
The CS rep asked me for the first five digits of my vodafone number and apparently this update is affecting numbers starting with 077 on Vodafone. Just checked that spare phone of my parents and that starts with 079 so that will be why it is unaffected. The update should be complete within a few hours I was told but if it was still this way later tonight he said I should phone back to check if all is ok. Hope that helps anyone that was maybe panicking why their vodafones weren't working (like me!). |
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#16 |
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Forum Member
Join Date: Aug 2005
Posts: 3,336
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at lst......
AT LEAST U CAN GET THOROUGH TO CUSTOMER SERVICE.
i cansend texts but not call grrrrrrrrrrrrrrrrrr mines 07760 ahhhhhhhhhhh |
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#17 |
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Forum Member
Join Date: Oct 2005
Posts: 483
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mines still not working! and mines 078! aaaaaaaaaaaghhhhh!
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#18 |
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Forum Member
Join Date: Oct 2005
Posts: 483
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just rang customer services, and they said they cant help me because their systems are down! Im getting very frustrated! their only advice was to turn my phone off for 10 mins! eughhhhh!
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#19 |
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Forum Member
Join Date: Aug 2007
Posts: 212
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My number starts 07780 and I've been using it all day and all afternoon without any problems!
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#20 |
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Forum Member
Join Date: Feb 2001
Location: Leeds/Whitby
Posts: 75
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Just to let you know my vodafone started working as normal (texts/balance checks etc) just after 5pm today.
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#21 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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Quote:
Just rang customer services again and I was told that it is a network update taking place on parts of the network.
The CS rep asked me for the first five digits of my vodafone number and apparently this update is affecting numbers starting with 077 on Vodafone. Just checked that spare phone of my parents and that starts with 079 so that will be why it is unaffected. The update should be complete within a few hours I was told but if it was still this way later tonight he said I should phone back to check if all is ok. Hope that helps anyone that was maybe panicking why their vodafones weren't working (like me!). |
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#22 |
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Forum Member
Join Date: Aug 2007
Posts: 212
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Why was mine working fine then? 07780...
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#23 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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i dunno but my dads is 07748 not sure why it would happen to some 077's and not others
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#24 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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And we have tried again this morning, same problem as i mentioned before. Only this time i tried calling it from my O2 phone and that just hangs up the call, no beeps, nothing.
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#25 |
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Forum Member
Join Date: Sep 2007
Posts: 55
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Hi, I know there were some problems with this over the weekend but they all seem to have been sorted now. I know that a mobile group is determined by the first 5 digits as a whole and not just the first 3, so 07787 is different from 07779 for example. Hope this helps.
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