Hi,

After reading through the endless forum messages about BT and their call times, I think it is now time that we all took a public stand. I suggest that we all put messages through to BBC's Watchdog and hopefully something will get done. Although a little extreme, it is really bad that you are on hold for more than two hours to get through to change a package or complain about your bill. Even sending a complaint through to them via their website, they still take 20+ days to reply.

BBC Watchdog Link Below

http://www.bbc.co.uk/consumer/tv_and...ct_index.shtml

If enough contact them they will then place it on the programme.

I have emailed them. I have never been treated so badly by any company.

http://www.digitalspy.co.uk/forums/s...d.php?t=663248

I know it is terrible, I can't believe they are getting away with it and for so long now too!

Also make sure you use this link to complain about them http://www.ofcom.org.uk/complain/landline/

my mates with bt and i think you need a degree just to make sense of his bill. he could easily be being charged too much (which i think he is) and he wouldnt know. hes got bb free calls through the hub and an extra basic line and is charged £60 a month thats well expensive. i only pay £26 on talktalk (no extra line though)