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Orange to end 14 day change of mind.


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Old 30-09-2007, 22:35
Ricardodaforce
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Exactly as it says. This month.
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Old 30-09-2007, 22:37
sean2003
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Distance selling regulations?
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Old 30-09-2007, 22:37
Ricardodaforce
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This is only in retail, not phone or web orders.
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Old 30-09-2007, 22:38
sean2003
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Ah! ok

I forgot you can actually buy things from a shop
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Old 01-10-2007, 08:56
sla_steve
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Im pretty sure they cant do this.

You have a LEGAL right to cancel any contract withing 14 days of it starting.
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Old 01-10-2007, 09:25
Ricardodaforce
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Im pretty sure they cant do this.

You have a LEGAL right to cancel any contract withing 14 days of it starting.
You know what, I thought that too. But we've been told it's happening as of Oct 15.
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Old 01-10-2007, 09:33
hippey
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The cooling off period doesn't apply to face to face contracts signed AWAY from the home, orders made by mail order / phone and the internet do fall within the distance selling regulations for a 7 days cancellation but ONLY if you use that reason - not any other, so if you ring up within the 7 days you must say something like "I wish to cancel my order using the distance selling regulations, pleae collect this item" say anything else like " I don't like the handset" for instance the company can turn round and refuse your request. Never known it happen but it's a wierd loophole

The cooling off period does not normally apply to businesses either.
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Old 01-10-2007, 09:34
Ricardodaforce
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Join Date: Oct 2005
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The cooling off period doesn't apply to face to face contracts signed AWAY from the home, orders made by mail order / phone and the internet do fall within the distance selling regulations for a 7 days cancellation but ONLY if you use that reason - not any other, so if you ring up within the 7 days you must say something like "I wish to cancel my order using the distance selling regulations, pleae collect this item" say anything else like " I don't like the handset" for instance the company can turn round and refuse your request. Never known it happen but it's a wierd loophole

The cooling off period does not normally apply to businesses either.
Thanks for the clarification.
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