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Orange to end 14 day change of mind.
Ricardodaforce
30-09-2007
Exactly as it says. This month.
sean2003
30-09-2007
Distance selling regulations?
Ricardodaforce
30-09-2007
This is only in retail, not phone or web orders.
sean2003
30-09-2007
Ah! ok

I forgot you can actually buy things from a shop
sla_steve
01-10-2007
Im pretty sure they cant do this.

You have a LEGAL right to cancel any contract withing 14 days of it starting.
Ricardodaforce
01-10-2007
Originally Posted by sla_steve:
“Im pretty sure they cant do this.

You have a LEGAL right to cancel any contract withing 14 days of it starting.”

You know what, I thought that too. But we've been told it's happening as of Oct 15.
hippey
01-10-2007
The cooling off period doesn't apply to face to face contracts signed AWAY from the home, orders made by mail order / phone and the internet do fall within the distance selling regulations for a 7 days cancellation but ONLY if you use that reason - not any other, so if you ring up within the 7 days you must say something like "I wish to cancel my order using the distance selling regulations, pleae collect this item" say anything else like " I don't like the handset" for instance the company can turn round and refuse your request. Never known it happen but it's a wierd loophole

The cooling off period does not normally apply to businesses either.
Ricardodaforce
01-10-2007
Originally Posted by hippey:
“The cooling off period doesn't apply to face to face contracts signed AWAY from the home, orders made by mail order / phone and the internet do fall within the distance selling regulations for a 7 days cancellation but ONLY if you use that reason - not any other, so if you ring up within the 7 days you must say something like "I wish to cancel my order using the distance selling regulations, pleae collect this item" say anything else like " I don't like the handset" for instance the company can turn round and refuse your request. Never known it happen but it's a wierd loophole

The cooling off period does not normally apply to businesses either.”

Thanks for the clarification.
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