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T-Mobile: Should I stay or should I go?
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MTUK1
06-10-2007
I was on Flext 20 for 18 months, and was coming to the end of my contract. I had a 25% discount meaning my tarriff was £15. One of my upgrade offers was £10 off my bill and no new phone. I asked if I could keep the 25% discount in addition to getting the £10 off. I now have the Flext 20 tarriff for £5 a month. I was pretty pleased with that.
coopermanyorks
06-10-2007
Originally Posted by MTUK1:
“I was on Flext 20 for 18 months, and was coming to the end of my contract. I had a 25% discount meaning my tarriff was £15. One of my upgrade offers was £10 off my bill and no new phone. I asked if I could keep the 25% discount in addition to getting the £10 off. I now have the Flext 20 tarriff for £5 a month. I was pretty pleased with that.”


Can't you get the op the same deal ?
bluechang
06-10-2007
Originally Posted by coopermanyorks:
“Can't you get the op the same deal ? ”

When i spoke with them last (them being retentions) they werent going to offer me the £10 discount, as, in their words, I hadnt spent enough in the contract to warrant the £10 discount. i was only worth £7, bringing the contract price to £13, which is £2 off what a new customer would get.

I think that is downright disgraceful tbh, and if they do not improve on that offer when i speak to them next (which will be tuesday) I will have no hesitation in moving networks.
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