Just had to share this with you all...I'm having problems believing it myself!
In November last year, my youngest son signed up to 3 on a student package ...free minutes here there and everywhere for little outlay as possible...you know what students need! He also took out the insurance package to save cash in case of the phone getting damaged.
Anyway the phone he got was a Sony Ericsson K750i..".quite nice" I thought whilst pocketing my own Nokia 3100...anyway I digress...All was fine for about 2 weeks then for some unexplained reason the LCD display went black as if someone had poured ink all over it...rang 3 who said the repair would cost £50 plus postage and packing but he could save the P&P if he took it into the shop in York...being cash strapped that is what he did...in the shop he remembered the insurance..."Oh the screen isn't covered under the policy"...Coughed up £50 and ten minutes later he had his phone back complete with new screen...semi-happy bunny but miffed that the insurance appeared to be worthless..que sera...
In JULY 07, the phone stopped working...
Rang 3...we'll send a Jiffy bag for you to return it for repair...Jiffy bag arrived phone sent...3 days later back it came...All seemed fine...the 'repair lasted a month and it failed again in exactly the same way as before.
Rang 3 and got rather stroppy with the person who seemed unable to grasp the fact that the repair they had made had failed and the phone was again unusable.
After being kept on hold for 30 minutes...(all this from my home phone at local daytime rate) we got no further and hung up in frustration..Tried on several occasions after that. Each time we were passed from one department to another and it was racking up my landline bill in the process...Finally after a full week of 'wrangling on the phone to Three...we managed to get them to understand that we were not happy with the quality of the phone and required a replacement...They would hear none of that but said they would send another Jiffy bag for us to return it for repair again...We agreed under the caveat that rental payments would be withheld until such time as the phone was repaired and once again back in use..This was now the middle of AUGUST!
Since then the phone has not been returned.
Despite several more attempts to find out where it was from 3 my son is still without the mobile phone and ( unless I lend him my Nokia) cannot utilise the service he is paying rental for..So I cancelled the direct debit...That got things moving.
For the past 6 nights 3 have rang wanting to speak to my son the fact that my son is at University and only calls in to drop off his washing every week or so seems not to register with the brain dead at the 3 collections department.
On each time they call I or Mrs Bluetracker have explained the history and why the D/Debit has been stopped. They have also been advised that until my son gets his phone back they will not be getting a single penny more. Yet they still insist on phoning every night...and to be honest I'm getting rather sick and tired of this harassment and have now told them that due to the phone not being fit for the purpose it was intended, under the Sale of Goods act I am declaring the contract null and void with immediate effect...The ball is now in their court...
Anyone else suffered similar incompetence with this '3' mob?
In November last year, my youngest son signed up to 3 on a student package ...free minutes here there and everywhere for little outlay as possible...you know what students need! He also took out the insurance package to save cash in case of the phone getting damaged.
Anyway the phone he got was a Sony Ericsson K750i..".quite nice" I thought whilst pocketing my own Nokia 3100...anyway I digress...All was fine for about 2 weeks then for some unexplained reason the LCD display went black as if someone had poured ink all over it...rang 3 who said the repair would cost £50 plus postage and packing but he could save the P&P if he took it into the shop in York...being cash strapped that is what he did...in the shop he remembered the insurance..."Oh the screen isn't covered under the policy"...Coughed up £50 and ten minutes later he had his phone back complete with new screen...semi-happy bunny but miffed that the insurance appeared to be worthless..que sera...
In JULY 07, the phone stopped working...
Rang 3...we'll send a Jiffy bag for you to return it for repair...Jiffy bag arrived phone sent...3 days later back it came...All seemed fine...the 'repair lasted a month and it failed again in exactly the same way as before.
Rang 3 and got rather stroppy with the person who seemed unable to grasp the fact that the repair they had made had failed and the phone was again unusable.
After being kept on hold for 30 minutes...(all this from my home phone at local daytime rate) we got no further and hung up in frustration..Tried on several occasions after that. Each time we were passed from one department to another and it was racking up my landline bill in the process...Finally after a full week of 'wrangling on the phone to Three...we managed to get them to understand that we were not happy with the quality of the phone and required a replacement...They would hear none of that but said they would send another Jiffy bag for us to return it for repair again...We agreed under the caveat that rental payments would be withheld until such time as the phone was repaired and once again back in use..This was now the middle of AUGUST!
Since then the phone has not been returned.
Despite several more attempts to find out where it was from 3 my son is still without the mobile phone and ( unless I lend him my Nokia) cannot utilise the service he is paying rental for..So I cancelled the direct debit...That got things moving.
For the past 6 nights 3 have rang wanting to speak to my son the fact that my son is at University and only calls in to drop off his washing every week or so seems not to register with the brain dead at the 3 collections department.
On each time they call I or Mrs Bluetracker have explained the history and why the D/Debit has been stopped. They have also been advised that until my son gets his phone back they will not be getting a single penny more. Yet they still insist on phoning every night...and to be honest I'm getting rather sick and tired of this harassment and have now told them that due to the phone not being fit for the purpose it was intended, under the Sale of Goods act I am declaring the contract null and void with immediate effect...The ball is now in their court...
Anyone else suffered similar incompetence with this '3' mob?
