3Mobile plus Sony Ericsson K750i

OLDSOAK · 05-10-2007, 13:16

Just had to share this with you all...I'm having problems believing it myself!
In November last year, my youngest son signed up to 3 on a student package ...free minutes here there and everywhere for little outlay as possible...you know what students need! He also took out the insurance package to save cash in case of the phone getting damaged.
Anyway the phone he got was a Sony Ericsson K750i..".quite nice" I thought whilst pocketing my own Nokia 3100...anyway I digress...All was fine for about 2 weeks then for some unexplained reason the LCD display went black as if someone had poured ink all over it...rang 3 who said the repair would cost £50 plus postage and packing but he could save the P&P if he took it into the shop in York...being cash strapped that is what he did...in the shop he remembered the insurance..."Oh the screen isn't covered under the policy"...Coughed up £50 and ten minutes later he had his phone back complete with new screen...semi-happy bunny but miffed that the insurance appeared to be worthless..que sera...
In JULY 07, the phone stopped working...
Rang 3...we'll send a Jiffy bag for you to return it for repair...Jiffy bag arrived phone sent...3 days later back it came...All seemed fine...the 'repair lasted a month and it failed again in exactly the same way as before.
Rang 3 and got rather stroppy with the person who seemed unable to grasp the fact that the repair they had made had failed and the phone was again unusable.
After being kept on hold for 30 minutes...(all this from my home phone at local daytime rate) we got no further and hung up in frustration..Tried on several occasions after that. Each time we were passed from one department to another and it was racking up my landline bill in the process...Finally after a full week of 'wrangling on the phone to Three...we managed to get them to understand that we were not happy with the quality of the phone and required a replacement...They would hear none of that but said they would send another Jiffy bag for us to return it for repair again...We agreed under the caveat that rental payments would be withheld until such time as the phone was repaired and once again back in use..This was now the middle of AUGUST!
Since then the phone has not been returned.
Despite several more attempts to find out where it was from 3 my son is still without the mobile phone and ( unless I lend him my Nokia) cannot utilise the service he is paying rental for..So I cancelled the direct debit...That got things moving.
For the past 6 nights 3 have rang wanting to speak to my son the fact that my son is at University and only calls in to drop off his washing every week or so seems not to register with the brain dead at the 3 collections department.
On each time they call I or Mrs Bluetracker have explained the history and why the D/Debit has been stopped. They have also been advised that until my son gets his phone back they will not be getting a single penny more. Yet they still insist on phoning every night...and to be honest I'm getting rather sick and tired of this harassment and have now told them that due to the phone not being fit for the purpose it was intended, under the Sale of Goods act I am declaring the contract null and void with immediate effect...The ball is now in their court...

Anyone else suffered similar incompetence with this '3' mob?

DXRulz · 05-10-2007, 17:42

Yep i myself have had problems with an incompetent customer service and faulty phones with 3. So when i left i said i would never go back and i havent and i've not even considered it!

takot · 05-10-2007, 19:29

they shouldnt of given your son a sony ericsson k750i in the first place, its not 3G!

DXRulz · 05-10-2007, 20:28

After reading this i thought wait a sec, i've never known 3 to offer non 3G phones such as the K750i

Mr Cable · 05-10-2007, 21:12

To the OP - Did you get the model number wrong when you crested your post? Did you mean K800i?

DXRulz · 05-10-2007, 23:10

Did 3 actually sell the K800i because i've never seen one on 3. I've only ever seen the K800i on O2 (mine), Vodafone and Orange

Mr Cable · 06-10-2007, 01:42

Yes, 3 have sold the K800i. Originally in Black, then 'Azure Brown' and finally - and most recently - White.

They launched the Black one over a year ago.

neo6776 · 06-10-2007, 01:58

Quote:

Originally Posted by Mr Cable

Yes, 3 have sold the K800i. Originally in Black, then 'Azure Brown' and finally - and most recently - White.

They launched the Black one over a year ago.

The new one is silver.

I have the black one on 3 and my gf has the silver one on 3 and they both work flawlessly.

Mr Cable · 06-10-2007, 02:30

You're absolutely right, when I said White I meant Silver. They're still great handsets.

prking · 06-10-2007, 07:48

I was also wondering about the K750i and how 3 repaired a screen in ten minutes in one of their stores (They don't do in store servicing anyway do they?) . I'm thinking there is a lot of confusion here.

neo6776 · 06-10-2007, 12:47

Quote:

Originally Posted by prking

I was also wondering about the K750i and how 3 repaired a screen in ten minutes in one of their stores (They don't do in store servicing anyway do they?) . I'm thinking there is a lot of confusion here.

Indeed, something doesn't add up properly here.

I know that 3 use carphone warehouse repair centers of which you can pop in to but i doubt they would take 10mins to do what the OP says.

OLDSOAK · 06-10-2007, 13:45

Quote:

Originally Posted by neo6776

Indeed, something doesn't add up properly here.

I know that 3 use carphone warehouse repair centers of which you can pop in to but i doubt they would take 10mins to do what the OP says.

Doubt all you like that's all it took..honest...I was stood outside the shop waiting! The guy went into the backroom came back with a new screen in a plastic bag removed theold one inserted new one..switched on and tested DONE!
Perhaps the guy was used to doing these sorts of repairs?...Not everyone needs to look at instructions y'know and they were expecting him...(If you read my OP you will see they suggested he go to the store to save P&P).

FWIW I did confuse the model number...on speaking to my lad it was in fact a K800i...apologies...as for the remainder of the post it IS exactly as quoted....I said I had trouble believing it myself...but it DID happen.

prking · 06-10-2007, 18:09

I don't think anyone would accuse you of dishonesty, just a little confusion.

OLDSOAK · 07-10-2007, 11:30

Quote:

Originally Posted by prking

I don't think anyone would accuse you of dishonesty, just a little confusion.

When you get to be my age sparra...you'll feel lucky JUST to be confused believe me!

07-10-2007, 13:59

Quote:

Originally Posted by Bluetracker

When you get to be my age sparra...you'll feel lucky JUST to be confused believe me!

I live in Scotland. If I had had this hassle, I would have told them I was going to one of our two Sunday papers, Sunday Mail or Sunday Post, their consumer journo's are really good at discrediting these companies and you usually get it resolved with a few freebies thrown in.

http://www.sundaymail.co.uk/opinion/thejudge

Anything similar where you are? And often the threat of just mentioning those two papers gets things moving in the right direction.

05-10-2007, 13:16	#1
OLDSOAK Forum Member Join Date: Jun 2007 Posts: 3,511	3Mobile plus Sony Ericsson K750i Just had to share this with you all...I'm having problems believing it myself! In November last year, my youngest son signed up to 3 on a student package ...free minutes here there and everywhere for little outlay as possible...you know what students need! He also took out the insurance package to save cash in case of the phone getting damaged. Anyway the phone he got was a Sony Ericsson K750i..".quite nice" I thought whilst pocketing my own Nokia 3100...anyway I digress...All was fine for about 2 weeks then for some unexplained reason the LCD display went black as if someone had poured ink all over it...rang 3 who said the repair would cost £50 plus postage and packing but he could save the P&P if he took it into the shop in York...being cash strapped that is what he did...in the shop he remembered the insurance..."Oh the screen isn't covered under the policy"...Coughed up £50 and ten minutes later he had his phone back complete with new screen...semi-happy bunny but miffed that the insurance appeared to be worthless..que sera... In JULY 07, the phone stopped working... Rang 3...we'll send a Jiffy bag for you to return it for repair...Jiffy bag arrived phone sent...3 days later back it came...All seemed fine...the 'repair lasted a month and it failed again in exactly the same way as before. Rang 3 and got rather stroppy with the person who seemed unable to grasp the fact that the repair they had made had failed and the phone was again unusable. After being kept on hold for 30 minutes...(all this from my home phone at local daytime rate) we got no further and hung up in frustration..Tried on several occasions after that. Each time we were passed from one department to another and it was racking up my landline bill in the process...Finally after a full week of 'wrangling on the phone to Three...we managed to get them to understand that we were not happy with the quality of the phone and required a replacement...They would hear none of that but said they would send another Jiffy bag for us to return it for repair again...We agreed under the caveat that rental payments would be withheld until such time as the phone was repaired and once again back in use..This was now the middle of AUGUST! Since then the phone has not been returned. Despite several more attempts to find out where it was from 3 my son is still without the mobile phone and ( unless I lend him my Nokia) cannot utilise the service he is paying rental for..So I cancelled the direct debit...That got things moving. For the past 6 nights 3 have rang wanting to speak to my son the fact that my son is at University and only calls in to drop off his washing every week or so seems not to register with the brain dead at the 3 collections department. On each time they call I or Mrs Bluetracker have explained the history and why the D/Debit has been stopped. They have also been advised that until my son gets his phone back they will not be getting a single penny more. Yet they still insist on phoning every night...and to be honest I'm getting rather sick and tired of this harassment and have now told them that due to the phone not being fit for the purpose it was intended, under the Sale of Goods act I am declaring the contract null and void with immediate effect...The ball is now in their court... Anyone else suffered similar incompetence with this '3' mob?

05-10-2007, 17:42	#2
DXRulz Forum Member Join Date: Dec 2006 Location: Oswestry, Shropshire Posts: 4,196	Yep i myself have had problems with an incompetent customer service and faulty phones with 3. So when i left i said i would never go back and i havent and i've not even considered it!

05-10-2007, 19:29	#3
takot Forum Member Join Date: Sep 2004 Posts: 359	they shouldnt of given your son a sony ericsson k750i in the first place, its not 3G!

05-10-2007, 20:28	#4
DXRulz Forum Member Join Date: Dec 2006 Location: Oswestry, Shropshire Posts: 4,196	After reading this i thought wait a sec, i've never known 3 to offer non 3G phones such as the K750i

05-10-2007, 21:12	#5
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	To the OP - Did you get the model number wrong when you crested your post? Did you mean K800i?

05-10-2007, 23:10	#6
DXRulz Forum Member Join Date: Dec 2006 Location: Oswestry, Shropshire Posts: 4,196	Did 3 actually sell the K800i because i've never seen one on 3. I've only ever seen the K800i on O2 (mine), Vodafone and Orange

06-10-2007, 01:42	#7
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	Yes, 3 have sold the K800i. Originally in Black, then 'Azure Brown' and finally - and most recently - White. They launched the Black one over a year ago.

06-10-2007, 01:58	#8
neo6776 Inactive Member Join Date: Oct 2004 Location: Dundee, Scotland ♂ Posts: 9,026	Quote: Originally Posted by Mr Cable Yes, 3 have sold the K800i. Originally in Black, then 'Azure Brown' and finally - and most recently - White. They launched the Black one over a year ago. The new one is silver. I have the black one on 3 and my gf has the silver one on 3 and they both work flawlessly.

06-10-2007, 02:30	#9
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	You're absolutely right, when I said White I meant Silver. They're still great handsets.

06-10-2007, 07:48	#10
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	I was also wondering about the K750i and how 3 repaired a screen in ten minutes in one of their stores (They don't do in store servicing anyway do they?) . I'm thinking there is a lot of confusion here.

06-10-2007, 12:47	#11
neo6776 Inactive Member Join Date: Oct 2004 Location: Dundee, Scotland ♂ Posts: 9,026	Quote: Originally Posted by prking I was also wondering about the K750i and how 3 repaired a screen in ten minutes in one of their stores (They don't do in store servicing anyway do they?) . I'm thinking there is a lot of confusion here. Indeed, something doesn't add up properly here. I know that 3 use carphone warehouse repair centers of which you can pop in to but i doubt they would take 10mins to do what the OP says.

06-10-2007, 13:45	#12
OLDSOAK Forum Member Join Date: Jun 2007 Posts: 3,511	Quote: Originally Posted by neo6776 Indeed, something doesn't add up properly here. I know that 3 use carphone warehouse repair centers of which you can pop in to but i doubt they would take 10mins to do what the OP says. Doubt all you like that's all it took..honest...I was stood outside the shop waiting! The guy went into the backroom came back with a new screen in a plastic bag removed theold one inserted new one..switched on and tested DONE! Perhaps the guy was used to doing these sorts of repairs?...Not everyone needs to look at instructions y'know and they were expecting him...(If you read my OP you will see they suggested he go to the store to save P&P). FWIW I did confuse the model number...on speaking to my lad it was in fact a K800i...apologies...as for the remainder of the post it IS exactly as quoted....I said I had trouble believing it myself...but it DID happen.

06-10-2007, 18:09	#13
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	I don't think anyone would accuse you of dishonesty, just a little confusion.

07-10-2007, 11:30	#14
OLDSOAK Forum Member Join Date: Jun 2007 Posts: 3,511	Quote: Originally Posted by prking I don't think anyone would accuse you of dishonesty, just a little confusion. When you get to be my age sparra...you'll feel lucky JUST to be confused believe me!

07-10-2007, 13:59	#15
tn2000 Posts: n/a	Quote: Originally Posted by Bluetracker When you get to be my age sparra...you'll feel lucky JUST to be confused believe me! I live in Scotland. If I had had this hassle, I would have told them I was going to one of our two Sunday papers, Sunday Mail or Sunday Post, their consumer journo's are really good at discrediting these companies and you usually get it resolved with a few freebies thrown in. http://www.sundaymail.co.uk/opinion/thejudge Anything similar where you are? And often the threat of just mentioning those two papers gets things moving in the right direction.

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3Mobile plus Sony Ericsson K750i