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BT Accounts Online |
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#1 |
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Posts: n/a
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BT Accounts Online
Is anyone else having difficulty accessing their BT account, particularly the Billing side? I've so far not received an e-mail about my current charges (I signed up for online billing so no letters) and, whilst I've been able to log-in, the billing info has not been forthcoming.
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#2 |
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Forum Member
Join Date: Dec 2004
Posts: 8,447
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Quote:
Is anyone else having difficulty accessing their BT account, particularly the Billing side? I've so far not received an e-mail about my current charges (I signed up for online billing so no letters) and, whilst I've been able to log-in, the billing info has not been forthcoming.
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#3 |
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Forum Member
Join Date: Oct 2005
Location: Lancashire
Posts: 883
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I have online billing but still get the paper bill as well it arrived in the post today but no emails and when I went into the account just jan april and july bills listed but there was a window came up that said amount now due 97.10 but no details or bill number .
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#4 |
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Forum Member
Join Date: Jun 2005
Location: Bradford
Posts: 12
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I'm having problems too. BT's site says that my last bill was 5 Sept, my next bill is 5 Nov. What has happened to the 5 Oct bill?
No doubt they won't forget to take the DD out of my account next week
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#5 |
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Forum Member
Join Date: Aug 2004
Location: Derbyshire
Posts: 227
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I am unable to view my bill due Sept 07 and indeed had similar problem to view my June 07 bill.. I have emailed BT and here is the reply...
Dear Mr Greenfield, Thank you for your e-mail dated 20/10/07 regarding online bill. Please accept my apologies It has been brought to our attention that in some circumstances the bill is not shown in the website. We are aware of this problem, and are looking to resolve it as soon as possible. We have therefore decided to disable the feature until these problems have been fully resolved. We hope to restore this service as soon as possible, but at this point we do not have a timescale for this. I can arrange a bill to be sent with full itemisation. Regarding sending you the duplicate paper copy of the telephone bill, I would like to inform you that this copy will be chargeable. The charge for the duplicate copy of your telephone bill is £4.70 incl. VAT, which will show up on your next bill. Please accept my apologies for any inconvenience this matter has caused. Thank you for contacting BT. Needless to say I declined their "offer" for a duplicate!!! |
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#6 |
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Forum Member
Join Date: Jun 2005
Location: Bradford
Posts: 12
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I've had a similar e-mail from BT accounts online, but in my case they've had to de-register me for online billing, and then register me for "dual billing" (online and paper).
They're going to send me a copy of my October bill in the post (the one which went missing), and give me a credit of 50p seeing as it's not my fault that the online bill went missing. Once I've received the paper copy of October's bill, I've then to register just for online billing ready for November to avoid the 50p charge (they're only going to give me one credit). There's now a message on the Accounts section of BTs site saying that online billing has gone awry in some cases. And yes, they did remember to take the direct debit for the missing bill - right on time!! |
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#7 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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I got my bill though post on friday but never got emailed like I usally do two days before it arrives in post and the last bill its letting me view online is my bill from July. I can view calls I have made in the last few days.
Darren |
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#8 |
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Posts: n/a
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They've taken the Direct Debit payment today (usually it's in the middle of the month) but although the figure seems right I've had no e-mail (I signed up to paper-free billing), and the website's not providing anything more recent than September.
Are they allowed to take a Direct Debit payment without writing to you two weeks beforehand? I had no idea when it was going to be taken after the usual date had passed by. Suppose I had drained my account? |
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#9 |
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Forum Member
Join Date: Sep 2007
Location: Dorset
Posts: 383
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Quote:
They've taken the Direct Debit payment today (usually it's in the middle of the month) but although the figure seems right I've had no e-mail (I signed up to paper-free billing), and the website's not providing anything more recent than September.
Are they allowed to take a Direct Debit payment without writing to you two weeks beforehand? I had no idea when it was going to be taken after the usual date had passed by. Suppose I had drained my account? |
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#10 |
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Forum Member
Join Date: Aug 2006
Posts: 680
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Clive, could you provide a link and source please... didn't hear anything about this.
Cheers Alun |
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#11 |
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Forum Member
Join Date: Jul 2006
Location: Belfast, N.Ireland
Posts: 1,457
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I cant add an account online - keep getting an error page saying this part of the site is down.
Anyone else getting this? Been happening since Sunday.... |
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#12 |
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Forum Member
Join Date: Oct 2006
Location: Manchester
Posts: 1,343
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Over the weekend they have changed parts of the site to comply with ofcom, no longer can you track any order that you don't have a refernce for (stops you checking up on broadband orders with other providers)
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#13 |
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Forum Member
Join Date: Jul 2006
Location: Belfast, N.Ireland
Posts: 1,457
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Im just trying to add my home BT line to my online account.
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#14 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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BT online billing has gone crap. I still vcan view my bill that I got sent last week that has been payed.
Darren |
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#15 |
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Forum Member
Join Date: Aug 2004
Location: Derbyshire
Posts: 227
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Oct 27th. My bill from September 2007 has finally appeared. At the bottom of the bill is this message
Your landline special offer credit As part of our special offer, youwill save £20.40 (ex. VAT) in ayear on your BT TogetherOption fee. This will be seen in the Promotion Discounts section as monthly discounts of £1.70 (ex. VAT) over the next year. Anyone know what this offer relates to? |
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#16 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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Finally I can view my October bill online. My service charges always seem nearly £30 dearer than the calls we make. I put £5 on the BT payment card every week so by the time the bill arrives every 3 months just over half of it has already been payed. I pay my broadband though the BT bill as well.
Darren |
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#17 |
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Posts: n/a
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Quote:
Oct 27th. My bill from September 2007 has finally appeared. At the bottom of the bill is this message
Your landline special offer credit As part of our special offer, youwill save £20.40 (ex. VAT) in ayear on your BT TogetherOption fee. This will be seen in the Promotion Discounts section as monthly discounts of £1.70 (ex. VAT) over the next year. Anyone know what this offer relates to? I would still like to know if BT acted legally or not in Direct Debiting the money without giving me the two weeks notification of the amount first! To this day I've never received a breakdown of the last bill and I was supposed to be receiving a credit, don't know if it's been applied or not. |
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#18 |
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Forum Member
Join Date: Nov 2004
Location: London
Posts: 1,252
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Quote:
I am unable to view my bill due Sept 07 and indeed had similar problem to view my June 07 bill.. I have emailed BT and here is the reply...
Dear Mr Greenfield, Thank you for your e-mail dated 20/10/07 regarding online bill. Please accept my apologies It has been brought to our attention that in some circumstances the bill is not shown in the website. We are aware of this problem, and are looking to resolve it as soon as possible. We have therefore decided to disable the feature until these problems have been fully resolved. We hope to restore this service as soon as possible, but at this point we do not have a timescale for this. I can arrange a bill to be sent with full itemisation. Regarding sending you the duplicate paper copy of the telephone bill, I would like to inform you that this copy will be chargeable. The charge for the duplicate copy of your telephone bill is £4.70 incl. VAT, which will show up on your next bill. Please accept my apologies for any inconvenience this matter has caused. Thank you for contacting BT. Needless to say I declined their "offer" for a duplicate!!!
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