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Old 16-10-2007, 23:41
tony077844
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I have been having a few issues with voicemail on Virgin/Tmobile............the icon for voicemail orignally didnt display when i had messages then I phoned Virgin up and they sent a text message to my phone...........Guess what I have the icon on now but it wont turn off............any thoughs to resolve this.
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Old 17-10-2007, 07:16
RT1981
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Send yourself a voicemail, listen to it then delete it and it should go away.............i hope
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Old 17-10-2007, 08:11
Ricardodaforce
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Nokia phone?
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Old 17-10-2007, 11:21
Finglonga
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On some networks you have to listen to the entire message then either save or delete it before the icon will go away.
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Old 22-10-2007, 00:00
tony077844
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Dont ask..........I contacted Virgin Customer Services and what a waist of time. They sent a message to my phone to remove the icon then when someone left a message it then didnt display. Call them again and the reveresed happened when I didnt have a message the icon was displaying. Checked the sim with another one too same was happening. Virgin have sent out a new sim card as they think it could be a dodgy sim card lets hope. To me I still think its a network issue where a message is not being sent to my phone as soon as I have a message
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Old 22-10-2007, 07:16
LibertyBell7
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You didn't answer if it was a Nokia or not.
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Old 24-10-2007, 21:27
andrew43
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I have had exactly same problems with virgin on a Nokia 1112 - they are looking into the problem.
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Old 25-10-2007, 00:21
tony077844
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My phone was a LG phone. However Virgin have sent me out a brand new sim card and it does the trick. One thing I noticed beforehand if you want to check is if you call your mobile number my phone use to say "Welcome to the TMobile voicemail service for"... now it says "Welcome to the Virgin voicemail service for..>" Now get the correct icons.
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Old 26-10-2007, 11:02
andrew43
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yep, that's the problem - if you are diverted to the Tmobile voicemail service rather than Virgin then it seems as though you don't get icon alerts. ring virgin, tell them you're being put through to the Tmobile service and they should fix it. they did for me.
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