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£125 To Move Home WTMF !!!! |
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#1 |
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Forum Member
Join Date: Sep 2007
Location: The Deathstar
Posts: 15,386
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£125 To Move Home WTMF !!!!
I have just spoken to 1 of the friendly staff at BT to arrange to have my phone & broadband moved to my new address. Now even thou there has been a line installed by BT at the address the installation hasn't been completed as the place I am moving into is brand spanking new & for me to have my services moved to my new place is gonna cost me a whopping £125 which I am disgusted at
.And to add insult to injury I cannot switch to another provider as that would make me in breach of my original contract with BT, as I haven't completed the 12 month contract !!!. So as a warning to those moving into new properties, if you are under contract with BT for telephone and/or Broadband please don't be too shocked if you get asked to cough up £125 for your services. And on a final note even thou I am only moving 25 minutes down the road, I was informed that I will be unable to carry my current number to my new address
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#2 |
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Forum Member
Join Date: Jul 2004
Location: Mars
Posts: 10,688
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Quote:
And on a final note even thou I am only moving 25 minutes down the road, I was informed that I will be unable to carry my current number to my new address
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#3 |
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Forum Member
Join Date: Aug 2006
Posts: 680
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Ummm... but that's the standard charge for BT to hook up a new line to the system. Normal for a new build property.
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#4 |
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Forum Member
Join Date: Nov 2003
Location: South Coast
Posts: 892
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There are some licence issues with first connections, BT has to charge a standard price regardless of the true cost incurred, unless it exceeds a threshold ( around £3 or £4K I think) in which case the customer has to pay the costs over the threshold.
The £125 has been quoted here and elsewhere for reconnections, I think that may be at BT's choosing rather than an obligation. Even if you could switch to another provider, I dont think you'll find many that are willing to arrange new lines. |
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#5 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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too be honest i don't think £125 is too much too ask for, considering all the man hours and engineering work gone in to providing the cable to your new build. i'm guessing it's underground fed in which case duct has to be laid, then we have to "pay" contractors to cable to the house. planning has to be done to allocate a section of the network for the house. considering 1 van and man costs in at about £50 per hour to the business, thats quite cheap.
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#6 |
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Forum Member
Join Date: Aug 2003
Location: Reading
Posts: 2,618
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If you really don't want to lose your number - you can port it to a VoIP company.
PM me for more info if you wish. |
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#7 |
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Forum Member
Join Date: Jun 2007
Posts: 671
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Quote:
Ummm... but that's the standard charge for BT to hook up a new line to the system. Normal for a new build property.
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#8 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
It's a scandal that BT get £125 for new lines that the house builder effectively installed.
Many estates cost hundreds of thousands to cable and £125 for each connection doesn't even scratch the surface of such an up-front expenditure. |
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#9 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Makes me laugh that people complain about a £125 charge, would they prefer to pay the true cost which could be thousands!!
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#10 |
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Forum Member
Join Date: Jan 2004
Location: Lancs
Posts: 7,928
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Another insult from BT to their customers (victims?), I was told by one of their "Customer Options" team last night that I would be charged £125 to return to BT if I transferred my number to cable.
All this started when an elderly (85) relative, with poor hearing, received a bill from BT which included the additional charge for not paying by direct debit. He tried to query it but got nowhere speeaking to clueless Indians with their hopeless broken english. I rang up for him, half an hour and several clueless Indians later I was finally put through to someone in Scotland who could explain it to me. Some of the Indians were very unpleasant when I asked to be put through to England, I'm not very happy about the total lack of data protection over there, either. I discussed this with my relative and we agreed that he would transfer his line to cable. I know Virgin aren't great but at least they answer the phone fairly quickly and don't transfer you to India (or have I just been lucky?). I rang BT to query the number transfer arrangements and was told about the £125 charge if I wanted to return. Apparently this even applies if all the cabling and sockets are intact at your property. Come back GPO all is forgiven, to those who wanted privatisation and the illusion of "competition" - you wanted this mess I hope you're happy. It's all about profits now, customers? Who cares about them? |
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#11 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Quote:
Another insult from BT to their customers (victims?), I was told by one of their "Customer Options" team last night that I would be charged £125 to return to BT if I transferred my number to cable.
All this started when an elderly (85) relative, with poor hearing, received a bill from BT which included the additional charge for not paying by direct debit. He tried to query it but got nowhere speeaking to clueless Indians with their hopeless broken english. I rang up for him, half an hour and several clueless Indians later I was finally put through to someone in Scotland who could explain it to me. Some of the Indians were very unpleasant when I asked to be put through to England, I'm not very happy about the total lack of data protection over there, either. I discussed this with my relative and we agreed that he would transfer his line to cable. I know Virgin aren't great but at least they answer the phone fairly quickly and don't transfer you to India (or have I just been lucky?). I rang BT to query the number transfer arrangements and was told about the £125 charge if I wanted to return. Apparently this even applies if all the cabling and sockets are intact at your property. Come back GPO all is forgiven, to those who wanted privatisation and the illusion of "competition" - you wanted this mess I hope you're happy. It's all about profits now, customers? Who cares about them? |
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#12 |
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Forum Member
Join Date: Aug 2005
Location: The Sunny Side Of The Street
Posts: 40,101
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What a rip off! Technically you are paying wages!
Use Virgin Media or Sky. It does not cost 125 pounds. Virgin put my line in for free. Well NTL did. They are the same though. |
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#13 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
What a rip off! Technically you are paying wages!
Use Virgin Media or Sky. It does not cost 125 pounds. Virgin put my line in for free. Well NTL did. They are the same though. |
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#14 |
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Forum Member
Join Date: Jan 2004
Location: Lancs
Posts: 7,928
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What I was referring to was BT charging £125 to re-connect a line if I was a returning customer. They told me this applies to everyone even your old BT line and sockets are intact and no engineer's visit is needed. I have Virgin at my own house, so far I've not had to deal with any call centres in India, I didn't know they had any.
Sorry if this wasn't clear. I still think the customer service from telephone comapnies, ISPs and utilities in general is poor though. |
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#15 |
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Forum Member
Join Date: Dec 2006
Location: Newport, Wales ♂
Posts: 2,309
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Why dont you calculate how much you owe on the remainder of your contract.. and if its less than £125, then cancel your contract and pay the remainder.. then go with Virgin (if your in a cable area).. they only charge £25 installation fee and offer the same services (along with more reliable and faster broadband of what i have experienced)
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#16 |
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Forum Member
Join Date: Jan 2004
Location: Lancs
Posts: 7,928
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I am a BT customer
My relative is still a BT customer, just totally fed up with the way he has been treated. When I rang up BT to query the number transfer to cable arrangements, it was their "customer options" people who threatened to levy a £125 charge for re-connection. He has been a BT customer for many years and there is no "lock in" clause in his contract as far as I know. |
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#17 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Quote:
Why dont you calculate how much you owe on the remainder of your contract.. and if its less than £125, then cancel your contract and pay the remainder.. then go with Virgin (if your in a cable area).. they only charge £25 installation fee and offer the same services (along with more reliable and faster broadband of what i have experienced)
Problem is cable have the dearest phone service around, and you are limited on the savings you can make with low cost call providers, as VM block / don't allow the ones that can save you the most money, so you are forced to pay their rip-off call charges. |
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#18 |
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Forum Member
Join Date: Jan 2004
Location: Lancs
Posts: 7,928
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Thanks to those who replied, my relative really doesn't want anything more to do with BT after the way he has been treated. Come on! he's 85 and scared off by reports of direct debit frauds, yes I know about the direct debit guarantee but explaining this to the elderly isn't easy. I believe "Age Concern" (he would feel comfortable with them) offer a telephone service but I don't know how good it is.
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#19 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Post Office Home Phones.
New Line Install £110. Though note, for those who want to make the most savings on their phone call costs then the only way is having BT line rental. But for those who just want simplicity and not really bothered that they will only save pennies instead of many pounds, then going to a non-cable-non-BT line rental may suit. If you want to pay the most for your phone service then cable is the way to go. Though they do give some people offers if they threaten to leave due to them being the dearest provider. |
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#20 |
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Forum Member
Join Date: Jul 2004
Location: cambridge
Posts: 175
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i had enough of virgin media and bt so i went to the phone co-op ive only been with them a month but they are great. the support is just 5 star support there is always someont to speak to.
thanks to digital spy if i had not been looking on the forums i would never have found out about them
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#21 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
i had enough of virgin media and bt so i went to the phone co-op ive only been with them a month but they are great. the support is just 5 star support there is always someont to speak to.
It depends on your individual requirements though. For example, with a BT line and using any a CPS provider, Caller Display costs 9p/month (2 x evening or weekend UK 01/02 calls of less than an hour @ 4½p each via BT). The Phone Co-op charges £1.75/month for that. Similarly, the Phone Co-op's Evenings & Weekends Call Package (inclusive evening and weekend UK 01/02 calls of up to an hour) costs £3.99/month whereas that would cost nothing (and each call could be up to 90 minutes) with a BT line and Primus Saver Option 2 CPS. |
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#22 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Quote:
10p/month cheaper than BT for line rental too.
It depends on your individual requirements though. For example, with a BT line and using any a CPS provider, Caller Display costs 9p/month (2 x evening or weekend UK 01/02 calls of less than an hour @ 4½p each via BT). The Phone Co-op charges £1.75/month for that. Similarly, the Phone Co-op's Evenings & Weekends Call Package (inclusive evening and weekend UK 01/02 calls of up to an hour) costs £3.99/month whereas that would cost nothing (and each call could be up to 90 minutes) with a BT line and Primus Saver Option 2 CPS. Many a person cut off their nose to spite their face. |
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#23 |
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Forum Member
Join Date: Jun 2002
Location: Wales
Posts: 1,658
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Quote:
Another insult from BT to their customers (victims?), I was told by one of their "Customer Options" team last night that I would be charged £125 to return to BT if I transferred my number to cable.
All this started when an elderly (85) relative, with poor hearing, received a bill from BT which included the additional charge for not paying by direct debit. He tried to query it but got nowhere speeaking to clueless Indians with their hopeless broken english. I rang up for him, half an hour and several clueless Indians later I was finally put through to someone in Scotland who could explain it to me. Some of the Indians were very unpleasant when I asked to be put through to England, I'm not very happy about the total lack of data protection over there, either. I discussed this with my relative and we agreed that he would transfer his line to cable. I know Virgin aren't great but at least they answer the phone fairly quickly and don't transfer you to India (or have I just been lucky?). I rang BT to query the number transfer arrangements and was told about the £125 charge if I wanted to return. Apparently this even applies if all the cabling and sockets are intact at your property. Come back GPO all is forgiven, to those who wanted privatisation and the illusion of "competition" - you wanted this mess I hope you're happy. It's all about profits now, customers? Who cares about them? |
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#24 |
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Forum Member
Join Date: Oct 2007
Posts: 4
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The ceased line connection process procedures recently changed, the only exclusions from the £125 fee is for home movers where the line is only ceased and can be switched on at the exchange and in cases of bereavement.
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