3 - are they any better?

ScubaSteve21 · 18-10-2007, 21:05

I was with 3 about 3 years ago but only kept the phone for 2 weeks, it was an all round bad experience. Phone network and particularly customer service.

I have been shopping about for a new phone and got a good deal with them but just a bit wary.

What are 3 like these days? are there customer service still as bad?

pault2006 · 18-10-2007, 21:10

Quote:

Originally Posted by ScubaSteve21

I was with 3 about 3 years ago but only kept the phone for 2 weeks, it was an all round bad experience. Phone network and particularly customer service.

I have been shopping about for a new phone and got a good deal with them but just a bit wary.

What are 3 like these days? are there customer service still as bad?

Same here - I was with them briefly on PAYG about 3/4 years ago.

I remember struggling to get a signal and having to pay 50p each time I wanted to play the Breakout game.

They're supposed to be really good now - PAYG has changed a lot in the last couple of years.

Talizman · 18-10-2007, 23:26

Quote:

Originally Posted by ScubaSteve21

IWhat are 3 like these days? are there customer service still as bad?

Their callcentre is in India - that should tell you all you need to know.

darkjedimaster · 18-10-2007, 23:45

Quote:

Originally Posted by Talizman

Their callcentre is in India - that should tell you all you need to know.

After almost 2yrs of having a crappy service I have left 3 on contract and have gone onto t-mobile

thedoguk · 19-10-2007, 00:27

im also thinking of joining them, however, they say once you put the sim card in the handset and switch it on, doing this will then end your 14 day cooling off period!!! so how am i supposed to see if the signal is good in my area??

chris20 · 19-10-2007, 07:52

i would recommend them as a person who has been with them since day one i have seen them change in so many ways there pay as you go is one of the best now and there contract is good to customer service has improved so so much now they are just like any other network.

thedoguk · 19-10-2007, 10:08

You ever had any probs with signal?

I'm on Vodafone in Norwich and where I live there I only get say 1 bar in certain areas in my house so i was hoping 3would be better?

chris20 · 19-10-2007, 10:14

i have used my phone in most places in London and up north when i see family i never had a drop call i get strong signal the only time i have lost signal was when i was a long way from a town. my dad went to a meeting in norwich and he had good signal so i don't think you will have a problem http://www.three.co.uk/personal/help...age_/index.omp

ScubaSteve21 · 19-10-2007, 11:59

It is a very good deal I have been offered, but just cant help but think 'what if I regret it' and I am stuck for the next 18 months

thedoguk · 19-10-2007, 12:31

steve - i feel the same, cos once uv put that sim card in, theres no going back
oh and what phone u thinkin of gettin and on what plan?
i was gonna go for the sony ericsson k800i with the texter plan of 600 free texts and 75 mins for £15 a mth.

k@i · 19-10-2007, 12:38

Quote:

Originally Posted by thedoguk

im also thinking of joining them, however, they say once you put the sim card in the handset and switch it on, doing this will then end your 14 day cooling off period!!! so how am i supposed to see if the signal is good in my area??

You could buy a 3 PAYG sim first to test out if you have a spare unlocked phone.

Purret · 19-10-2007, 14:13

I have no problems with it, I just don't like the thought of an 18month contract... that's my only gripe.

N73 · 19-10-2007, 14:58

Quote:

Originally Posted by thedoguk

im also thinking of joining them, however, they say once you put the sim card in the handset and switch it on, doing this will then end your 14 day cooling off period!!! so how am i supposed to see if the signal is good in my area??

Payg sim for £1.99 @ 3 stores dont let them bully you into buying £10 topup

I done that today, singal is very good where i live, but the custimer service is really crappy

Jus spent an hour on the phone to india trying to get a refund on a bundle that had been charged twice to my account

Artie Fischal · 19-10-2007, 17:07

Quote:

Originally Posted by darkjedimaster

After almost 2yrs of having a crappy service I have left 3 on contract and have gone onto t-mobile

Visa versa for me. I had been with T-Mobile for so long. It was 1-2-1 when I joined. Now I am with 3 and much happier. I get more for my money. I toured Wales and the south coast last month and had great reception. Even in the Rhondda.
The bottom line is that I reckon 3 is pukka.

Lynn1503 · 20-10-2007, 10:37

I have been with 3 since they first started no problems here

20-10-2007, 15:36

If you like hardcore porno its the operator to be on.

thedoguk · 20-10-2007, 15:43

lol huh? hardcore porn???!!!

20-10-2007, 18:26

Quote:

Originally Posted by thedoguk

lol huh? hardcore porn???!!!

Unless they have changed the content in the last several months, full penetrative sex being shown.

THEMANWITHSAT · 20-10-2007, 18:51

Quote:

Originally Posted by tn2000

Unless they have changed the content in the last several months, full penetrative sex being shown.

Well you can't beat a bit of full penetrative sex can you

, I want to join them myself but am worried about signal also, Around here I have good reception on O2 and Vodafone, so if they use any of there transmitters I will be fine

chris20 · 20-10-2007, 18:59

good way to find out is get a sim card for £1.99 you can try it on any phone and if you get signal you can get contract or pay as you go knowing you got signal

Mr Cable · 20-10-2007, 20:44

Quote:

Originally Posted by tn2000

Unless they have changed the content in the last several months, full penetrative sex being shown.

Good-o!

While I'm no fan of the smut available for download (well, over the cellular network anyway

), if I WAS going to buy porn, I'd want it to be the proper stuff....

Seriously though, type of content that I could CHOOSE to download (after several security checks) certainly wouldn't affect my decision in choosing a network.

pje1979 · 20-10-2007, 20:50

Me and my girlfriend have both been on Three for over 2 years. They are great. I never get any dropped calls, they have the best 3G coverage of any network and if your out of Three's coverage you just roam onto Orange, even if this happens in the middle of a call I've had no problems. The only down side is the Indian call centre but they seem to have improved a lot. On the whole I think Three are great and would recommend them to anyone.

I have just upgraded and they offered me a Nokia 6120, 300 minutes and 150 texts plus 50 MMS, 25 video talk minutes and £5 worth of free downloads every month for £15 on a 12 month contract. Unlike most networks existing customers get better deals than new one's, which is how it should be.

timmillwood · 20-10-2007, 21:19

i think three are great, can't fault them. Shame about the phone, I have so much third party software on my Nokia E61 it keeps crashing.

minimalistmatt · 20-10-2007, 21:51

Not really much cop. I pay them £45 per month, and stick with them mainly because I need to use their Pupillo remote camera. (does anyone know a better alternative? I've kept hoping any other network would come up with a remote camera).

Anyhow, customer service is crap. I went into the store and the salesperson didn't know the answer to my question. I was told to call customer service, but the Indian's are useless. Their customer service is just the worst you could have.

Also reception is lousy, I was told they had got better when I got my K800i. The usual sales patter the phones can get a stronger signal. Total rubbish. I lose 3G in my lounge, in the kitchen it's okay - but it varies. One thing I will say is the k800i is rugged. So often when I can't pick up a signal, I've thrown the phone at the fireplace, wall, bitten it, kicked it etc (all in frustration) Still works fine, but with its war wounds.

Only good points are international roaming. They were cheap before the legislation kicked in, and in Singapore & Australia I was able to surf the web on my plan and the service was quite good.

I like their funky image but I'd say get some local call centres. They removed the advertisement banners from the phones which was also good.

I pay £5 for internet access and now there's a stupid warning message whenever I want to surf some pages, It really drives me nuts as it's a total waste of time. Also I set up my phone through their shop and I kept getting calls about new tariffs etc, supposedly from 3 - but they do say they are agents when you ask. God knows how they get your details, but there is some problem with the way 3 works there.

Mr Cable · 21-10-2007, 00:28

I'm very happy with 3, find them rock solid in coverage.

However, that is just my experience (before I get shot down).

I've got friends and family, across the UK with 3 and they're all happy.

18-10-2007, 21:05	#1
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	3 - are they any better? I was with 3 about 3 years ago but only kept the phone for 2 weeks, it was an all round bad experience. Phone network and particularly customer service. I have been shopping about for a new phone and got a good deal with them but just a bit wary. What are 3 like these days? are there customer service still as bad?

20-10-2007, 18:51	#19
THEMANWITHSAT Forum Member Join Date: Jun 2007 Posts: 707	Quote: Originally Posted by tn2000 Unless they have changed the content in the last several months, full penetrative sex being shown. Well you can't beat a bit of full penetrative sex can you, I want to join them myself but am worried about signal also, Around here I have good reception on O2 and Vodafone, so if they use any of there transmitters I will be fine

18-10-2007, 21:10	#2
pault2006 Banned User Join Date: Dec 2006 Location: Cambridge Posts: 7,634	Quote: Originally Posted by ScubaSteve21 I was with 3 about 3 years ago but only kept the phone for 2 weeks, it was an all round bad experience. Phone network and particularly customer service. I have been shopping about for a new phone and got a good deal with them but just a bit wary. What are 3 like these days? are there customer service still as bad? Same here - I was with them briefly on PAYG about 3/4 years ago. I remember struggling to get a signal and having to pay 50p each time I wanted to play the Breakout game. They're supposed to be really good now - PAYG has changed a lot in the last couple of years.

18-10-2007, 23:26	#3
Talizman Forum Member Join Date: May 2007 Location: On a journey Posts: 1,901	Quote: Originally Posted by ScubaSteve21 IWhat are 3 like these days? are there customer service still as bad? Their callcentre is in India - that should tell you all you need to know.

18-10-2007, 23:45	#4
darkjedimaster Forum Member Join Date: Sep 2007 Location: The Deathstar Posts: 15,398	Quote: Originally Posted by Talizman Their callcentre is in India - that should tell you all you need to know. After almost 2yrs of having a crappy service I have left 3 on contract and have gone onto t-mobile

19-10-2007, 00:27	#5
thedoguk Forum Member Join Date: May 2007 Location: Norfolk Posts: 594	im also thinking of joining them, however, they say once you put the sim card in the handset and switch it on, doing this will then end your 14 day cooling off period!!! so how am i supposed to see if the signal is good in my area??

19-10-2007, 07:52	#6
chris20 Guest Join Date: Jun 2005 Posts: 3,556	i would recommend them as a person who has been with them since day one i have seen them change in so many ways there pay as you go is one of the best now and there contract is good to customer service has improved so so much now they are just like any other network.

19-10-2007, 10:08	#7
thedoguk Forum Member Join Date: May 2007 Location: Norfolk Posts: 594	You ever had any probs with signal? I'm on Vodafone in Norwich and where I live there I only get say 1 bar in certain areas in my house so i was hoping 3would be better?

19-10-2007, 10:14	#8
chris20 Guest Join Date: Jun 2005 Posts: 3,556	i have used my phone in most places in London and up north when i see family i never had a drop call i get strong signal the only time i have lost signal was when i was a long way from a town. my dad went to a meeting in norwich and he had good signal so i don't think you will have a problem http://www.three.co.uk/personal/help...age_/index.omp

19-10-2007, 11:59	#9
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	It is a very good deal I have been offered, but just cant help but think 'what if I regret it' and I am stuck for the next 18 months

19-10-2007, 12:31	#10
thedoguk Forum Member Join Date: May 2007 Location: Norfolk Posts: 594	steve - i feel the same, cos once uv put that sim card in, theres no going back oh and what phone u thinkin of gettin and on what plan? i was gonna go for the sony ericsson k800i with the texter plan of 600 free texts and 75 mins for £15 a mth.

19-10-2007, 12:38	#11
k@i Forum Member Join Date: Oct 2004 Location: Essex Posts: 41	Quote: Originally Posted by thedoguk im also thinking of joining them, however, they say once you put the sim card in the handset and switch it on, doing this will then end your 14 day cooling off period!!! so how am i supposed to see if the signal is good in my area?? You could buy a 3 PAYG sim first to test out if you have a spare unlocked phone.

19-10-2007, 14:13	#12
Purret Forum Member Join Date: Aug 2007 Location: South Gloucstershire Posts: 180	I have no problems with it, I just don't like the thought of an 18month contract... that's my only gripe.

19-10-2007, 14:58	#13
N73 Forum Member Join Date: Jun 2007 Posts: 671	Quote: Originally Posted by thedoguk im also thinking of joining them, however, they say once you put the sim card in the handset and switch it on, doing this will then end your 14 day cooling off period!!! so how am i supposed to see if the signal is good in my area?? Payg sim for £1.99 @ 3 stores dont let them bully you into buying £10 topup I done that today, singal is very good where i live, but the custimer service is really crappy Jus spent an hour on the phone to india trying to get a refund on a bundle that had been charged twice to my account

19-10-2007, 17:07	#14
Artie Fischal Forum Member Join Date: Mar 2003 Posts: 992	Quote: Originally Posted by darkjedimaster After almost 2yrs of having a crappy service I have left 3 on contract and have gone onto t-mobile Visa versa for me. I had been with T-Mobile for so long. It was 1-2-1 when I joined. Now I am with 3 and much happier. I get more for my money. I toured Wales and the south coast last month and had great reception. Even in the Rhondda. The bottom line is that I reckon 3 is pukka.

20-10-2007, 10:37	#15
Lynn1503 Forum Member Join Date: Sep 2007 Location: south london Posts: 391	I have been with 3 since they first started no problems here

20-10-2007, 15:36	#16
tn2000 Posts: n/a	If you like hardcore porno its the operator to be on.

20-10-2007, 15:43	#17
thedoguk Forum Member Join Date: May 2007 Location: Norfolk Posts: 594	lol huh? hardcore porn???!!!

20-10-2007, 18:26	#18
tn2000 Posts: n/a	Quote: Originally Posted by thedoguk lol huh? hardcore porn???!!! Unless they have changed the content in the last several months, full penetrative sex being shown.

20-10-2007, 18:59	#20
chris20 Guest Join Date: Jun 2005 Posts: 3,556	good way to find out is get a sim card for £1.99 you can try it on any phone and if you get signal you can get contract or pay as you go knowing you got signal

20-10-2007, 20:44	#21
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	Quote: Originally Posted by tn2000 Unless they have changed the content in the last several months, full penetrative sex being shown. Good-o! While I'm no fan of the smut available for download (well, over the cellular network anyway ), if I WAS going to buy porn, I'd want it to be the proper stuff.... Seriously though, type of content that I could CHOOSE to download (after several security checks) certainly wouldn't affect my decision in choosing a network.

20-10-2007, 20:50	#22
pje1979 Guest Join Date: Oct 2001 Posts: 5,568	Me and my girlfriend have both been on Three for over 2 years. They are great. I never get any dropped calls, they have the best 3G coverage of any network and if your out of Three's coverage you just roam onto Orange, even if this happens in the middle of a call I've had no problems. The only down side is the Indian call centre but they seem to have improved a lot. On the whole I think Three are great and would recommend them to anyone. I have just upgraded and they offered me a Nokia 6120, 300 minutes and 150 texts plus 50 MMS, 25 video talk minutes and £5 worth of free downloads every month for £15 on a 12 month contract. Unlike most networks existing customers get better deals than new one's, which is how it should be.

DS Forums

3 - are they any better?

20-10-2007, 21:19	#23
timmillwood Forum Member Join Date: Sep 2005 Posts: 631	i think three are great, can't fault them. Shame about the phone, I have so much third party software on my Nokia E61 it keeps crashing.

20-10-2007, 21:51	#24
minimalistmatt Forum Member Join Date: Jun 2005 Location: NW Posts: 6,593	Not really much cop. I pay them £45 per month, and stick with them mainly because I need to use their Pupillo remote camera. (does anyone know a better alternative? I've kept hoping any other network would come up with a remote camera). Anyhow, customer service is crap. I went into the store and the salesperson didn't know the answer to my question. I was told to call customer service, but the Indian's are useless. Their customer service is just the worst you could have. Also reception is lousy, I was told they had got better when I got my K800i. The usual sales patter the phones can get a stronger signal. Total rubbish. I lose 3G in my lounge, in the kitchen it's okay - but it varies. One thing I will say is the k800i is rugged. So often when I can't pick up a signal, I've thrown the phone at the fireplace, wall, bitten it, kicked it etc (all in frustration) Still works fine, but with its war wounds. Only good points are international roaming. They were cheap before the legislation kicked in, and in Singapore & Australia I was able to surf the web on my plan and the service was quite good. I like their funky image but I'd say get some local call centres. They removed the advertisement banners from the phones which was also good. I pay £5 for internet access and now there's a stupid warning message whenever I want to surf some pages, It really drives me nuts as it's a total waste of time. Also I set up my phone through their shop and I kept getting calls about new tariffs etc, supposedly from 3 - but they do say they are agents when you ask. God knows how they get your details, but there is some problem with the way 3 works there.

21-10-2007, 00:28	#25
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	I'm very happy with 3, find them rock solid in coverage. However, that is just my experience (before I get shot down). I've got friends and family, across the UK with 3 and they're all happy.