I just spoke to an O2 representative on the phone who seemed completely confused. I told her what the web site says regarding upgrades:
Originally Posted by O2 Website:
“If you were an O2 customer or upgraded on or before 18th September 2007
You can switch to an O2 tariff for iPhone without paying any remaining monthly charges on your existing contract.
If you joined or upgraded after 19th of September 2007
You have a choice, you can either:
(i) Enter into a second pay monthly contract whilst keeping your existing contract; or
(ii) Start a new contract by paying a one-off transfer charge of £219 instead of the remaining monthly charges on your existing contract.
O2 Simplicity and O2 Pay & Go customers will not be required to pay any additional charges. ”
After being kept on hold for nearly 10 minutes (OK it is Sunday). What she told me was that you cannot upgrade until your existing contract expires. The website is wrong she said! She then told me a load of rubbish about iPhone was delayed from September from November. So those who got their contracts after September can upgrade to the iPhone and pay the buy-out fee. She also told me the iPhone has no SIM ! it's just a wireless 'thing'
Methinks there is needs to be some rapid training of staff before the 9th of November if the call I just had is a sample of people are likely to expect !
Basically I last upgraded in June and want to upgrade to the iPhone - I just wanted confirmation that I could do this without paying a buy-out fee. Can someone absolutely confirm this?