Hey,

Just got my first BT Bill.

On it is line rental for october - as well as for the next 2 months!

Is it normal to pay in advance?

Yep, you always have pay the quarterly line rental in advance.

I asked for monthly direct debit when ordering a line a couple of days ago..... Do they actually do monthly direct debit, or is it always quarterly?

Yes, they do do monthly whole bills by direct debit. You may get some at BT who say, "No you can only have monthly payment plan, if you want whole bill DD it needs to be quarterly". But you can have whole bill monthly DD.

When I was with BT this is what I opted for, as did other family members and friends.

To the OP all phone providers you pay line rental in advance and call charges in arrears.

Thanks for that.

Hopefully the lady on the phone put me on the correct monthly option, hopefully they manage to activate it when they said they are going to too

I remember when I called up to have a line when I moved to my new home, had previously had cable elsewhere.

Called up around 9:30 line was active before 12:00.

How things have changed, now they have had to split the company into two.

Question for the OP, have you registered at the BT website? if not then it's worth doing so.

When I had my line put in a few years ago I registered with the BT website and I have total control on how I pay and I can change all my options and so on.

I also don't get a phone bill, I went for the paperless option so the only way to check my calls is via the website. All I get is an email telling me my payment is due.

Thanks for all the answers guys.


Ive been trying to register for a month now but every time I try to add my account i get an error page saying the site is down.

Most frustrating

Still waiting...... In a queue for customer services!

Lurrrve da BT!

Just quick question which is kinda linked, is it normal to have 2 seperate bills, one for Bband and one for phone line?

I pay my whole bill quarterly, by DD.