DS Forums

 
 

TalkTalk 18418 Not Working


Reply
Thread Tools Search this Thread
Old 09-11-2007, 19:28
Riad
Forum Member
 
Join Date: Mar 2005
Location: Birmingham
Posts: 187

Hi,

For the past 2 days the 18418 access code for my international calls with Talktalk has stopped working. I'm on Talk3 International which includes free calls to the USA and Canada amongst others. However numbers that I always dial, all of a sudden using the 18418, I get "the number you have dialled has not been recognised." Hence I have had to dial these calls direct (without the 18418 prefix).

Am on the phone to talktalk now... this lady in the Indian call centre cannot give me an explanation why the 18418 isn't working, but has advised that if I dial the number direct I shouldn't be charged?? Is this correct information? ...I am skeptical... cos back in the day when I originally signed up I *HAD* to dial the access number to get the calls for free... has something changed?

If anyone knows I would appreciate it.

edit: have just been transferred to a UK call centre and the very nice young chap has ALSO advised that I should get those calls to US/Canada for free on this package without the 18418 prefix??
Riad is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 09-11-2007, 19:34
Heinz
Forum Member
 
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
I see they've now withdrawn the requiremernt to dial the prefix if the destination is a country in your calling plan.
Heinz is offline Follow this poster on Twitter   Reply With Quote
Old 09-11-2008, 09:54
filou
Forum Member
 
Join Date: Oct 2007
Posts: 71
unbelievable that they couldnt have put something on their website about this, Ive just spent the best part of 30mins trying to find the codefrom their website..........
filou is offline   Reply With Quote
Old 09-11-2008, 10:26
Heinz
Forum Member
 
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
unbelievable that they couldnt have put something on their website about this, Ive just spent the best part of 30mins trying to find the codefrom their website..........
Give them time, it's only been just over a year ...............
Heinz is offline Follow this poster on Twitter   Reply With Quote
Old 10-11-2008, 18:19
patpending
Forum Member
 
Join Date: Sep 2005
Location: Surrey
Posts: 1,612
I see they've now withdrawn the requiremernt to dial the prefix if the destination is a country in your calling plan.
No! it takes up a preset on my phone! now that would be something I would be interested in them telling me! is this now true?

instead they ring me to...(feels thread coming on)...
patpending is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 10:43.