Virgin Media OnDemand Fault?
[Deleted User]
Posts: 1
Forum Member
I have been unable to access on demand all day today. I get a message telling me it is 'temporarily unavailable'. Is anyone else experiencing this? I can't bear the thought of having to call them again (I have to do this at least once a month).
0
Comments
Why call them?
If you also have broadband from Virgin, simply post in their support newsgroups.
For TV: virginmedia.support.tv
( If xNTL use: news.cable.ntlworld.com
If xBY use: text.news.virginmedia.com
for the News Server ).
You could try the 230v mains reset, might have to do that 2 or 3 times.
Also check whether there's a local / national fault at: http://status2.virginmedia.com/
and / or: The status line on: 0800 561 0061
You don't.
You need to contact support, you can do that by posting in the support newsgroup.
I don't look at 'On demand' very often but I was getting that message on Monday and Tuesday..........haven't checked since then..........
K
That wont get fixed til you call faults, probably need a tech
Every time I've done this, the on demand stuff works again.
Yep, works for me everytime too. I lose EPG info regular too. I don't bother with a tech it don't take me 2 mins to reset the box and have it up and working again.
Oddly enough my bb has only just started working as well. It's been flashing like a disco all morning.
Thanks in advance.
We have had problems for a week or two when watching on demand. The picture will sometimes freeze or break up and go all pixelated. Today I tried to reboot and now I think the box has died When I plugged back in the display is almost blank apart from a very faint flickering of the words "standby, modem & remote" and it looked like any minute they will go blank too. I wished I hadn't tried to reboot now but it's the first thing they tell you to do. No TV till Thursday:mad:
Strange, have you tried again this morning?
Can I ask where in the country you are based?
Looks like just a coincidence that your box was about to go during this time.
Please report back with updates.
Thank you.
Just checked again after reading this thread and it is still down. Birmingham B45 area for reference.
When you re-booted did you just press the front button till you saw STOP, or did you take out the power for 10 seconds and turn it back on again?
Go into option 8 settings, then option 6 tech stuff, I bet it has 0.0.0.0 for the IP address. If it does then this is what happened to me.
I would wait till later this evening, then ring 151, option 2, then 1, and wait till you hear a message telling you to do what I asked you to do earlier, because as soon as I did this the IP address came back to normal, and the on-demand service was fully restored.
If you're on XL then you don't pay for VOD.
This sort of comment is typical of Britain today.
If it doesn't work - Phone faults! Its not difficult, the faults guys are UK based, and you're guaranteed to get the problem sorted. Don't bitch and moan about the fact it hasn't worked for X number of days - if it doesn't work, PHONE VIRGIN!
Eh, calm down, you are wrong on many things here, firstly it CAN be difficult to speak with anyone in faults, obviously you have never had to wait around 15 -20 minutes then get cut off.
Secondly, when I did manage to speak to faults they were based in India, so I don't know were you get that they are UK based.
You say we are guaranteed to get the problem sorted, again you are mistaken, I have had a problem with VOD for a month now, and have required 2 tech visits and still it's not fixed!
And whether or not a customer pays for the service or not doesn't really make a difference, if it's part of the TV set up then Virgin Media should be fixing the fault and automatically reducing the bill by a certain amount.
So before you come on here bitching at a members post have a thought first.
:rolleyes:
Sorry Sir, obviously my opinions aren't valid around you.
I should have stated in my experience on some of those points.
I have had to call Faults of an evening a number of times now and I have never spoken to an Indian. I always get through to the UK call centres having called 151 from the landline. My friend, who's set top box recently blew up, called 151 and got straight through to a Welshman.
I'm only talking about my experiences, which, as we know, are not valid.
Theres always a minority, perhaps I should have said "for the most part, you're guaranteed".
Virgin do not know if there is a fault or not until one tells them that there is a problem. Don't expect to be compensated for a problem you have just sat on for a few months.
What would be stopping me calling them up tomorrow and claiming that my Broadband hasn't been working for 3 months and I'd like to be compensated?
Oh I did have a thought first, but as my views don't match yours my thoughts, experiences and opinions are obviously not valid.
Massive edit:
In fact, I recall I have spoken to the Indian call centre with regards to a fault - however it was still resolved swiftly.
The 151 line for TV at least is sometimes answered in the UK if you are lucky. I have found recently that getting them to recognise there is a problem, even with multiple customers reporting it in an area, is nigh on impossible (link).
Plus couldn't understand what what they were say nor could they understand me had to put my partner on instead as I was feeling like a fool.
Also on demand didn't work tonight said try again later I did and now it is working.
It happened on my old box at another address too which was in a different town (different county) and I know they swapped the V+ box when I moved because they weren't compatible apparently and I know they swapped it because the 'new' (2nd hand) box they gave me sounds like it's grinding rock inside when it's recording.