• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Entertainment Services
  • Online Entertainment Services
Moving house with Tiscali TV
frognal
01-12-2007
I'm moving home in a few weeks and I want to transfer my Tiscali TV from my old address to my new address. Has anyone any experience with this?
k-jah
02-12-2007
Originally Posted by frognal:
“I'm moving home in a few weeks and I want to transfer my Tiscali TV from my old address to my new address. Has anyone any experience with this?”

Yes, a terrible one. When I completed my move and transfer, the first time they kept the old account running - and kept charging me at the old address. And the second time, they charged me an early termination fee.

After several calls, on both occasions, the money was refunded, but it was a hell of a lot of hassle.

lets hope things have changed for you.
MK_Brett
05-12-2007
Moving house is a pia in any event, but especialy when you have BB. The important thing is to have a BT line set up and working before you transfer the service. Once the line is working, you should be able to go the "My Account area on the Tisali website and follow the details for a House Move. Once this is done, it will still take arround 10 days for the service to be set up at your new address.
theforger
05-12-2007
I have to say that my experience of moving was a total nightmare.

It took ages to get it all re-installed, I had an absolute shocker with the service for about a month.

Your previous account is also cancelled and then you have to set up a new one. Why can't they just continue the same account but at a different address. It also really annoys me that you can't change the date of your DD to them, most any other company has the facility to amend the date to something that is convenient to you.

I then received a BT phone bill a month or so after moving. It appears that when I moved they didn't set up my free evening calls bit. Apparently, I was supposed to do that myself but the 'helpful' staff didn't advise me of that.
k-jah
05-12-2007
Originally Posted by theforger:
“It took ages to get it all re-installed, I had an absolute shocker with the service for about a month.

Your previous account is also cancelled and then you have to set up a new one. Why can't they just continue the same account but at a different address. It also really annoys me that you can't change the date of your DD to them, most any other company has the facility to amend the date to something that is convenient to you.

I then received a BT phone bill a month or so after moving. It appears that when I moved they didn't set up my free evening calls bit. Apparently, I was supposed to do that myself but the 'helpful' staff didn't advise me of that.”

Along with the problems I also stated above in my earlier post, I too also featured the exact problems that "theforger" also stated (quoted in my post).
jon_ellacott
07-12-2007
I had problems, and am still having problems with Tiscali and am refusing to pay them. I moved the beginning of November and because of their attitude and also the fact that they said they couldn't install it for about 3 weeks to a month I moved to Sky. Now they are trying to charge me for a period between the 26th Nov to 25th Dec even though 30 days notice was given and therfore if I was to pay I should only pay from the 25th Nov to 6th Dec, but add on to that the fact that they have been charging me line rental but failed to tell BT so I have been charged line rental by both companies!!! It's a long winded story but also they cancelled my HOMECHOICE contract as I was still classifed as a Homechoice Customer and therfore they resigned me up as a Tiscali subscriber when I phoned initially, so in my eyes as they terminated my Homechoice contract themselves I shouldn't have to pay for the 30 days in advance and I should come under the 8 days period of cancellation. Seriously Tiscali are con artists. Go to Sky. I am paying £40 less than what I was paying on Tiscali for a far better service and far more choice of channels!!
frognal
07-12-2007
Well I'm moving on Monday, I will let you know how I get on. Keeping fingers and toes crossed.
frognal
14-12-2007
I have asked Tiscali to transfer my service, I am waiting for someone to call me to arrange this. To date no one has contacted me. I have spoken to Tiscali on 4 separate occasions trying to get things moving only to be told that I must wait for someone to contact me. Argh!
gwinn
15-12-2007
Phone up and threaten to terminate and go to VM or a direct competitor. That should get them moving and may also get you some discount.
Zapomatic
04-01-2008
I've just stepped into this nightmare too. Whenever I phone nobody seems to know what's supposed to happen, what they are meant to do and what's going on. I get different answers every time.

When I first called I was told someone from sales would call me within 48 hours to arrange installation. Nobody called so I phoned again only to be told I had to call Tiscali sales. Did that, told that was wrong and to call the Homechoice moving department again.

Called the Homechoice number and was told that I shouldn't have been told 48 hours, that there was a backlog because of the migrations from the HC platform to Tiscali and that someone would call me within the next two weeks! I questioned this and asked if it takes someone two weeks to phone me, won't it then take up to another two weeks to get connected and installed, leaving me a month without service? Apparently in the meantime the necessary arrangements will be made with BT but I'm not so sure I believe this. Also didn't inspire confidence that although I'd given them a moving out date, service at my old address was still active, I was still paying for it and bills would have been sent there. Got that sorted now. I did say that I was strongly considering cancelling and moving to Sky but the woman was unmoved. Why should I, a long standing customer now without service, be put in the same queue as people who are being migrated whether they want to or not? I'm not surprised Tiscali are losing former Homechoice customers if this is how they carry on.

Arse, elbow, left hand, right hand etc. Think I might phone again and see if I get told something else!

Can anyone here (MK_Brett?) provide a definitive answer as to how the process is meant to work? Am I better off just ordering from scratch as a brand new customer? (Although the £30 set-up fee discourages me from doing this).
Kevinlad
07-01-2008
Does anyone know if the 12 month contract applies if you move house, as apparently they give you a new account instead of continuing the old one...
Zapomatic
07-01-2008
Originally Posted by Kevinlad:
“Does anyone know if the 12 month contract applies if you move house, as apparently they give you a new account instead of continuing the old one...”

Apparently if you ask for a move there's no new 12 month contract, but if you cancel and re-order there is.
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map